Front Office Assistant - Family Medicine - St. Petersburg, Florida

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    "description": "<h2>Position Summary</h2>\n<p><strong>Position: </strong>Front Office Assistant<strong>Location: </strong>St. Petersburg, Florida<strong>Department: </strong>Family Medicine 7th St– Orlando Health Florida Medical Clinic/Bayfront Medical Group<strong>Schedule: </strong>Full-time; M-F 40hrs per week</p>\n<p><strong>Start Your Career with Confidence at Orlando Health</strong>Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of the <strong>Orlando Health Florida Medical Clinic/Bayfront Medical Group</strong>, you’ll join a nationally recognized organization that values your work, supports your growth, and provides <strong>competitive benefits starting your very first day</strong>.</p>\n<p> </p>\n<p>We believe our team is our greatest strength. That’s why we invest in you from the start—with comprehensive benefits, career development opportunities, and a culture rooted in compassion, innovation, and teamwork.</p>\n<p> </p>\n<p><strong>Job overview</strong></p>\n<p>The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.</p>\n<p> </p>\n<h2>Responsibilities</h2>\n<p><u><strong>Essential Functions</strong></u></p>\n<ul>\n <li>Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.</li>\n <li>Obtains accurate and complete patient demographic and insurance information.</li>\n <li>Processes all requests for medical records according to Orlando Health and department specific policies and procedures.</li>\n <li>Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.</li>\n <li>Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.</li>\n <li>Interacts with patients and families in a professional manner.</li>\n <li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li>\n <li>Maintains compliance with all Orlando Health policies and procedures.</li>\n <li>Participates in Quality Assurance/Quality Indicator activities as assigned.</li>\n <li>Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.</li>\n <li>Practices the efficient use of supplies.</li>\n <li>Assists billing service as requested.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><u><strong>Education/Training</strong></u>High School graduate or equivalent.</p>\n<p> </p>\n<p><u><strong>Experience</strong></u>Six (6) months experience in a clerical office, or general business, and/or customer service setting.</p>",
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