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Home › Companies › 37230d55 878e 410c 8c28 2eb531ce89ac 19000101 000001 › House Person

House Person

37230d55 878e 410c 8c28 2eb531ce89ac 19000101 000001 · Tru by Hilton - Ashland, Ashland, VA, US, Ashland, VA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company37230d55 878e 410c 8c28 2eb531ce89ac 19000101 000001
TitleHouse Person
Normalized title-
Department / team-
LocationTru by Hilton - Ashland, VA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company37230d55 878e 410c 8c28 2eb531ce89ac 19000101 000001
Source578723ad-5565-410b-82de-1e8dec98025f
ATS providerADP Workforce Now Recruiting

Description

House Person Department – Housekeeping Reports to – Housekeeping Supervisor What’s the job ? As a House Person – you’ll properly and efficiently perform all housekeeping duties in the common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room, employee bathroom, and meeting rooms. The House Person should demonstrate quality guest service skills, ensure a professional and helpful attitude when interacting with guests and complete tasks in a timely manner. Your day-to-day Routine & Deep Cleaning Front Entrance, Lobby, Public Areas at property: Clean thoroughly and efficiently, in accordance with Opal’s training and standards. Supplies & Amenities: Replenish supplies and amenities in job related areas in accordance with Opal’s standards. Employee Areas: Clean employee breakroom and bathroom thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards. Deep clean public areas thoroughly, efficiently, and when assigned, in accordance with Opal’s training and brand standards. Quality Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction. Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards. Guest Requests: Satisfy all guest requests in accordance with Opal training and standards. Communication: Politely greet and acknowledge all guests and hotel associates as encountered. Profit Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities. Safety & Security Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security. Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol. Requirements Minimum high school diploma 1 year experience in the hospitality industry. Willing to work flexible hours Flexible attitude to shifts – you may need to work nights, weekends and/or holidays. Must wear appropriate uniform as prescribed by Opal’s policy. Must maintain personal cleanliness Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects. Specific Responsibilities Have a thorough understanding of all hotel operating procedures. Utilize Logistics per Opal Standard Operating Procedures as appropriate (including but not limited to entering and completing work orders and guest requests) Be responsible for Guest Room Item Delivery; deliver items to guest rooms as requested by the Front Desk Be knowledgeable of all public areas and standards for supplies. Maintain public areas clean, attractive, safe and presentable at all times. Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on project progress and alert them to any repairs needed. Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed. Be organized - keep on top of supplies and amenities and always try to minimize waste. Reunite items with owners – and log any lost and found property in Logistics. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Clean and sanitize guest areas, replenish supplies and amenities in accordance with Opal’s training and standards. Perform deep cleaning tasks as assigned. Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion. Comply with and honor the housekeeping staff work schedules. Follow the company appearance and uniform policy. Attend daily huddles departmental meetings. Perform and be accountable for delegated responsibilities and duties. Inform the Facilities Manager or Housekeeping Supervisor of any unique situations, or unusual developments in housekeeping operations. Handle guest complaints effectively. Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Walk the outside of property including the parking lot, to ensure all trash is picked up and trash receptacles are emptied; smoking areas are cleared of debris and all buds picked up. May assist with other duties as assigned – unexpected moments when we have to pull together to get a task done. Optimum Attributes Attention to detail Good Communication skills Well-groomed and professional appearance Willing to take responsibility and accountability Willing to work on weekends and holidays if required Consistent and congruent. Pleasant personality Responsive in a timely and caring manner Good listener and understanding what the guest wants and needs Performance Standards Performance shall be measured by the following: Guest Service Index (GSS) Brand Quality Audit (QA) Opal 360 Audit The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Full job record

Job ID7b5d5d9d043658d940cb188aaf2ceae0b19c521c
Org ID3b2252af-78ca-4b1b-829d-7cd668b1969b
Source ID578723ad-5565-410b-82de-1e8dec98025f
Board ID578723ad-5565-410b-82de-1e8dec98025f
Provideradp_workforcenow
Provider Job Key590204
TitleHouse Person
Normalized Title—
Statusactive
Activeyes
Location TextTru by Hilton - Ashland, Ashland, VA, US, Ashland, VA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionVA
CityTru by Hilton - Ashland
Salary Raw—
Salary Min—
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Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37230d55-878e-410c-8c28-2eb531ce89ac&ccId=19000101_000001&lang=en_US&type=JS&jobId=590204&jwId=9201175509602_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=37230d55-878e-410c-8c28-2eb531ce89ac&ccId=19000101_000001&lang=en_US&type=JS&jobId=590204&jwId=9201175509602_1
First Seen At2026-05-31 18:31:16Z
Last Seen At2026-06-06 12:33:34Z
Last Checked At2026-06-06 12:33:34Z
Last Changed At2026-06-06 12:33:34Z
Inactive At—
Source Posted At2026-04-08 13:32:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>House Person</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Department &ndash; Housekeeping</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Reports to &ndash; Housekeeping Supervisor</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>What&rsquo;s the job</span></strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>?</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>As a House Person &ndash; you&rsquo;ll properly and efficiently perform all housekeeping duties in the common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room, employee bathroom, and meeting rooms. The House Person should demonstrate quality guest service skills, ensure a professional and helpful attitude when interacting with guests and complete tasks in a timely manner.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Your day-to-day</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Routine &amp; Deep Cleaning</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Front Entrance, Lobby, Public Areas at property: Clean thoroughly and efficiently, in accordance with Opal&rsquo;s training and standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Supplies &amp; Amenities: Replenish supplies and amenities in job related areas in accordance with Opal&rsquo;s standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Employee Areas: Clean employee breakroom and bathroom thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal&rsquo;s training and standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Deep clean public areas thoroughly, efficiently, and when assigned, in accordance with Opal&rsquo;s training and brand standards.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Quality</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Guest Service: Work closely with the housekeeping staff to ensure that the hotel meets/exceeds Opal&rsquo;s and brand standards for guest satisfaction.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Guest Requests: Satisfy all guest requests in accordance with Opal training and standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Communication: Politely greet and acknowledge all guests and hotel associates as encountered.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Profit</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Safety &amp; Security</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Emergency: In case of an emergency, strictly follow Opal&rsquo;s safety and security training and protocol.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Requirements</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Minimum high school diploma</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>1 year experience in the hospitality industry.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Willing to work flexible hours</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Flexible attitude to shifts &ndash; you may need to work nights, weekends and/or holidays.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Must wear appropriate uniform as prescribed by Opal&rsquo;s policy.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Must maintain personal cleanliness</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Strength &ndash; with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Specific Responsibilities</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Have a thorough understanding of all hotel operating procedures.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Utilize Logistics per Opal Standard Operating Procedures as appropriate (including but not limited to entering and completing work orders and guest requests)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be responsible for Guest Room Item Delivery; deliver items to guest rooms as requested by the Front Desk</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be knowledgeable of all public areas and standards for supplies.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Maintain public areas clean, attractive, safe and presentable at all times.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Help guests - you&rsquo;ll be happy to help if someone needs a toothbrush or directions for example.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Keep your supervisor updated on project progress and alert them to any repairs needed.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Safety aware &ndash; follow our established safety procedures at all times - and wear protective equipment when needed.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be organized - keep on top of supplies and amenities and always try to minimize waste.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Reunite items with owners &ndash; and log any lost and found property in Logistics.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Clean and sanitize guest areas, replenish supplies and amenities in accordance with Opal&rsquo;s training and standards.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Perform deep cleaning tasks as assigned.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Comply with and honor the housekeeping staff work schedules.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Follow the company appearance and uniform policy.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Attend daily huddles departmental meetings.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Perform and be accountable for delegated responsibilities and duties.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Inform the Facilities Manager or Housekeeping Supervisor of any unique situations, or unusual developments in housekeeping operations.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Handle guest complaints effectively.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Walk the outside of property including the parking lot, to ensure all trash is picked up and trash receptacles are emptied; smoking areas are cleared of debris and all buds picked up.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>May assist with other duties as assigned &ndash; unexpected moments when we have to pull together to get a task done.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Optimum Attributes</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Attention to detail</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Good Communication skills</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Well-groomed and professional appearance</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Willing to take responsibility and accountability</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Willing to work on weekends and holidays if required</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Consistent and congruent.</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Pleasant personality</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Responsive in a timely and caring manner</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Good listener and understanding what the guest wants and needs</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Performance Standards</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Performance shall be measured by the following:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Guest Service Index (GSS)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Brand Quality Audit (QA)</span></li><li><span style='line-height:107%;font-family:\"Arial\",sans-serif;font-size:16px;'>Opal 360 Audit</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Arial\",sans-serif;'>Equal Opportunity Employer</span></p></div>\n",
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