Senior Field Service Engineer (m/f/d)

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  "last_changed_at": "2026-05-30T06:05:02.379Z",
  "active_status": "active"
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  "location": {
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{
  "id": "2639307",
  "name": "Senior Field Service Engineer (m/f/d)",
  "office": "Germany, Munich (HQ)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-19T14:26:05+00:00",
  "seniority": "experienced",
  "department": "Business & Operations",
  "occupation": "technical_customer_service",
  "subcompany": "Agile Robots SE",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the role",
      "value": "<div style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);\">As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers’ satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer’s site.</span></div>"
    },
    {
      "name": "Your Responsibilities",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer’s location</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Conduct commissioning, repair visits, and customer workshops both on-site and in-house</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Interface between Customer Support, Development, Sales, and Product Management</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;text-align:justify;color:rgb(0,0,0);\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Escalation management</span></li></ul>"
    },
    {
      "name": "Your Profile",
      "value": "<ul style=\"margin-bottom:0cm;color:rgb(36,36,36);font-family:'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:15px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);margin-top:0cm;\"><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Bachelor’s degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">At least 3–5 years of professional experience in customer support and field service</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Extensive experience in robotics and automation technology</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Willingness to travel internationally up to 60% of the time, primarily within Europe and North America</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Class B driver’s license / internationally valid driver’s license</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Fluency in spoken and written German and English</span></li><li style=\"margin:0cm;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);text-align:justify;\"><span style=\"border:0px;font-style:inherit;font-weight:inherit;line-height:inherit;margin:0px;padding:0px;\">Strong communication and assertiveness skills, as well as intercultural competence</span></li></ul>"
    },
    {
      "name": "What we offer",
      "value": "<ul style=\"border:0px solid;font-size:14px;font-style:normal;font-weight:400;text-transform:none;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">A dynamic high-tech company, combined with financial soundness and world-class investors.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Lots of development opportunities as we continue to grow.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Challenging tasks and impactful projects alongside experts that enable professional and personal growth.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;color:rgb(0,0,0);text-align:justify;\">Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Others"
}