Customer Service Representative (60549)

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    "description": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Job Summary:</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">As a Customer Service Representative, you will serve as the primary contact for external and internal customers. You will also be responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures. This is an on-site position based out of our Walsworth - Ripon office. The schedule for this role is Mon - Fri, 8 am - 4:30 pm.&nbsp;</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Essential Functions:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Responsible for training and mentoring Customer Service Representatives.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Handle the most difficult accounts with confidence.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Help set up procedures and processes that directly affect the department.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Receive the order, reviews the specifications and make the necessary arrangements for the job to be entered into the production system. </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Work closely with the necessary departments to ensure timely deliveries. </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Work with customers on cover impositions, dummy books, press test and answer any preliminary questions. </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Get the customer in contact with computer support to test files and get any information needed to set-up files according to our specifications.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Organize planning meeting if it is a new or large customer or requirements are complicated. </span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Inform customer and sales rep of schedule.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Follow-up on any jobs that are preloaded.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Break out fixed and variable costs and supply customer with variances.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Prepare shipping papers.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Serve as a back-up to other Customer Service Representatives.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Check samples to ensure accurate final product.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Send proofs to customers and receive them upon return.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Maintain or reduce costs associated with assigned accounts.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Maintain or increase sales revenues for assigned accounts by providing exceptional service.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Provide samples to customers.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Complete and maintain all required paperwork, records, documents, etc.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Knowledge, Skills and Abilities</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to handle multiple tasks and projects.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to remain organized and self-directed in a fast-paced environment.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to work in a team environment.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to interface with a variety of individuals or groups on a frequent basis.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to learn computer applications as necessary for the position.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must successfully complete any training or certification courses required to support or strengthen position.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Excellent verbal and written communication skills including strong customer service skills.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must communicate appropriate information accurately and clearly as needed.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Demonstrated advanced proficiency with MS Word, Excel, Outlook and Windows based databases.</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\"><strong>Minimum Requirements:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">High School Diploma and two&nbsp;years account management experience in a fast-paced sales environment.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must have reliable transportation to and from the Ripon office</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must have US work authorization&nbsp;</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must be able to pass a pre-employment drug screen, background check and social media check</span></span></li>\r\n</ul>\r\n",
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