Customer Experience Coordinator

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    "location": {
      "city": "South Saint Paul",
      "state": "Minnesota",
      "postalCode": "55075",
      "addressCountry": "United States"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-size: 24pt; font-weight: bold\">Bonfe - Customer Experience Coordinator</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><br></span><span style=\"font-weight: bold\">What You Can Expect:</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>$25/hr.+ STARTING WAGE</span></span></li>\n<li><span>Health, Wellness, and Retirement benefits</span></li>\n<li><span style=\"font-weight: bold\"><span>Bonfe PAID employee monthly healthcare premium</span></span></li>\n<li><span>GENEROUS <span style=\"font-weight: bold\">401k match</span> after first 6 months of employment!</span></li>\n<li><span>PAID training and career development opportunities.</span></li>\n<li><span style=\"font-weight: bold\"><span>A FAMILY</span></span><span>. This is last on the list because it’s most important. We care about our team and expect you to bring that same <span style=\"font-weight: bold\">CARE </span>when you join us. We do a lot more than just work together. <span style=\"font-weight: bold\">You’ll build life-long friendships at Bonfe</span>.</span></li>\n</ul>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Be the Voice That Builds Customer Loyalty</span></span></p>\n<p>Are you passionate about delivering outstanding service and making people feel truly taken care of? As a <span style=\"font-weight: bold\">Customer Experience Coordinator (CEC)</span>, you’ll be the trusted point of contact for customers throughout their service journey—from the moment they schedule to the final job closeout. You’ll keep customers informed, solve problems, and ensure every interaction reflects our commitment to excellence.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who We Are:</span></p>\n<p>Founded in 1993, Bonfe is a <span style=\"font-weight: bold\">family</span>-<span style=\"font-weight: bold\">owned </span>business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You’ve probably seen our trucks and our ads, but what you may not know is what it’s like to be a part of a team like this. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.</p>\n<p> </p>\n<p>Be part of an organization which bases growth and future goals on a set of <span style=\"font-weight: bold\">core values</span> that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We Do:</span></p>\n<p>We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.</p>\n<p> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">We DELIVER on our core values:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\"><em>PLAY TO WIN</em></span><span style=\"font-weight: bold\"><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><em>CARE ABOUT PEOPLE</em></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><em>CONTINUOUSLY IMPROVE</em></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><em>DO THE RIGHT THING</em></span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">What You’ll Do:</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Keep Customers in the Loop:</span> Proactively update customers throughout the day on their service status and set clear expectations about delays, updates, or rescheduling.</li>\n<li><span style=\"font-weight: bold\">Coordinate with Precision:</span> Help reschedule appointments, confirm technician arrival windows, and make sure everything is properly documented in our system.</li>\n<li><span style=\"font-weight: bold\">Close Out with Confidence:</span> Confirm payments, gas checks, and final job details are completed accurately and shared with the right teams.</li>\n<li><span style=\"font-weight: bold\">Turn Issues into Opportunities:</span> Identify when things didn’t go as planned—and make it right. Issue compensation when appropriate and create memorable customer recovery moments.</li>\n<li><span style=\"font-weight: bold\">Support the Sales Effort:</span> Help with outbound calls and follow-ups on submitted proposals, offering incentives to encourage booking.</li>\n</ul>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">What You Bring to the Table:</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">1–2 years of customer service experience</span> (bonus if in scheduling or dispatch coordination).</li>\n<li><span style=\"font-weight: bold\">A natural communicator</span> who builds trust easily—friendly, clear, and empathetic on the phone and in writing.</li>\n<li><span style=\"font-weight: bold\">Organized and detail-driven</span>—you don’t let anything slip through the cracks.</li>\n<li><span style=\"font-weight: bold\">Problem-solver by nature</span>—you take ownership and see things through.</li>\n<li><span style=\"font-weight: bold\">Tech-savvy</span>—comfortable with ServiceTitan CRM systems, email, texting platforms, and other tools.</li>\n</ul>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Bonus Points If You Have:</span></span></p>\n<ul>\n<li>Familiarity with the home services industry.</li>\n<li>Experience managing customer complaints and recovery.</li>\n<li>A passion for turning small moments into lasting impressions.</li>\n</ul>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Why You’ll Love It Here:</span></span></p>\n<ul>\n<li>You’ll be empowered to make things right for our customers.</li>\n<li>Every day is different and full of opportunities to make an impact.</li>\n<li>You’ll work with a caring, high-energy team that supports your success.</li>\n<li>You'll grow in a fast-paced, people-first company.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">If you’re passionate about service, proactive communication, and building trust with every call—this role is made for you. Apply now and help us deliver the experience our customers deserve!</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.</em></span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Bonfe is an Equal Opportunity Employer.</em></span></p>",
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