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PATIENT SERVICE REPRESENTATIVE I

3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001 · Melbourne, FL, US, Melbourne, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001
TitlePATIENT SERVICE REPRESENTATIVE I
Normalized title-
Department / team-
LocationMelbourne, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-30 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Melbourne.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company3b6b85aa B6bf 44fe 98a3 F960839f89a0 19000101 000001
Sourcec58b5224-d703-4d2b-b963-b674559f5a92
ATS providerADP Workforce Now Recruiting

Description

Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a PATIENT SERVICE REPRESENTATIVE to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually. Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility. We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the PATIENT SERVICE REPRESENTATIVE listed below. POSITION SUMMARY Patient Service Representatives (PSR I) provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to clinical staff. The PSR I ensures that patients receive excellent customer service support when they arrive to clinics to check in for their appointments. GENERAL EDUCATION REQUIREMENTS High School Diploma or General Equivalency/Educational Diploma (GED) and 1-year experience in customer service. Previous experience in a medical office or healthcare environment preferred. ADDITIONAL QUALIFICATIONS • Ability to multi-task • Customer service and/or medical front office experience • Good interpersonal and communication and organizational skills • Ability to read and write at high school level • Ability to use or operate computer, copy machine, typewriter, and fax machine • Ability to maintain confidentiality at all times and follow Brevard Health Alliance’s confidentiality guidelines • Ability to use Microsoft Office applications • Typing requirement of 40 words per minute • Must be able to speak and understand the English language • Knowledge of medical terminology is preferred • Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative PRIMARY ACCOUNTABILITIES General Reception Duties • Greets and assists patients in a timely, professional, and courteous manner with a willing and helpful attitude, ascertain purpose of visit, and direct them to appropriate staff if necessary • Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses; determines sense of urgency and assists caller to the best of ability, routing call to appropriate party for assistance; take complete and accurate messages for area personnel not available • Schedules and confirm patient appointments or follow up visits in person and via telephone in the electronic medical record (EMR) system • Documents calls, if necessary, in patient file. Respond to phone messages in a timely manner • Performs reminder calls for patient appointments and verify the insurance status/financial eligibility of each patient • Deals with complaints effectively • Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis. General Clerical Duties • Check out all patients as per the terms of their insurance company rules. Ensure charge is entered in the electronic medical record (EMR) system and co-pay is collected at time of service • Maintains patient flow by checking in patient in a timely manner; verify address and phone number is current in the electronic medical record (EMR) system • Assists with area clerical duties such as typing, photocopying, filing, scanning, and faxing documents, medical records, reports, and other materials • Prints, sorts, and organizes paperwork, reports and/or materials to be sent out. Prepare outgoing correspondence to include folding, stuffing, and postage stamping; mail/send out or distribute paperwork, reports and/or materials • Ensures patient picture is in the EMR system and updated • Maintains cash drawer and reconcile daily payments posted to patient accounts • Assists with maintaining a clean work area • Ensures front door is unlocked/locked at the beginning and end of each day • Complete and file daily Insurance Verifications • Perform other related duties as assigned

Full job record

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Org ID6d9e2ece-8b73-49d7-8c89-f98b6a1aef0a
Source IDc58b5224-d703-4d2b-b963-b674559f5a92
Board IDc58b5224-d703-4d2b-b963-b674559f5a92
Provideradp_workforcenow
Provider Job Key560637
TitlePATIENT SERVICE REPRESENTATIVE I
Normalized Title—
Statusactive
Activeyes
Location TextMelbourne, FL, US, Melbourne, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityMelbourne
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3b6b85aa-b6bf-44fe-98a3-f960839f89a0&ccId=19000101_000001&lang=en_US&type=JS&jobId=560637&jwId=9201566001367_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3b6b85aa-b6bf-44fe-98a3-f960839f89a0&ccId=19000101_000001&lang=en_US&type=JS&jobId=560637&jwId=9201566001367_1
First Seen At2026-05-31 18:53:54Z
Last Seen At2026-06-06 12:17:58Z
Last Checked At2026-06-06 12:17:58Z
Last Changed At2026-06-06 12:17:58Z
Inactive At—
Source Posted At2026-03-30 11:59:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=3b6b85aa-b6bf-44fe-98a3-f960839f89a0|19000101_000001/date=2026-06-06/2026-06-06T12-17-57-965Z-54d9cb62b9db03727860907c150de9ef5f0da95284e7991dcea90192881e858c.json
Event Fields
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Parsed Structured
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  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><span style=\"font-size: 16px; font-family: georgia, serif;\">Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County&rsquo;s only Federally Qualified Health Center, is currently recruiting for a PATIENT SERVICE REPRESENTATIVE to join us in the heart of Brevard County&rsquo;s Space Coast. Since 2005 our focus has been on putting the &ldquo;community&rdquo; in Community Health while delivering healthcare to more than 60,000 unique patients annually.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\">Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\">&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: georgia, serif;\">We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the PATIENT SERVICE REPRESENTATIVE listed below.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 16px;\"><br></span></p><p id=\"isPasted\"><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>POSITION SUMMARY</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">Patient Service Representatives (PSR I) provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to clinical staff. The PSR I ensures that patients receive excellent customer service support when they arrive to clinics to check in for their appointments.</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>GENERAL EDUCATION REQUIREMENTS</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">High School Diploma or General Equivalency/Educational Diploma (GED) and 1-year experience in customer service. Previous experience in a medical office or healthcare environment preferred.</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>ADDITIONAL QUALIFICATIONS</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to multi-task</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Customer service and/or medical front office experience</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Good interpersonal and communication and organizational skills</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to read and write at high school level</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to use or operate computer, copy machine, typewriter, and fax machine</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to maintain confidentiality at all times and follow Brevard Health Alliance&rsquo;s confidentiality guidelines</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to use Microsoft Office applications</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Typing requirement of 40 words per minute</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Must be able to speak and understand the English language</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Knowledge of medical terminology is preferred</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>PRIMARY ACCOUNTABILITIES</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>General Reception Duties</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Greets and assists patients in a timely, professional, and courteous manner with a willing and helpful attitude, ascertain purpose of visit, and direct them to appropriate staff if necessary</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses; determines sense of urgency and assists caller to the best of ability, routing call to appropriate party for assistance; take complete and accurate messages for area personnel not available</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Schedules and confirm patient appointments or follow up visits in person and via telephone in the electronic medical record (EMR) system</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Documents calls, if necessary, in patient file. Respond to phone messages in a timely manner</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Performs reminder calls for patient appointments and verify the insurance status/financial eligibility of each patient</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Deals with complaints effectively</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Takes ownership and represents Brevard Health Alliance&rsquo;s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity,</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate&rsquo;s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\"><strong>General Clerical Duties</strong></span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Check out all patients as per the terms of their insurance company rules. Ensure charge is entered in the electronic medical record (EMR) system and co-pay is collected at time of service</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Maintains patient flow by checking in patient in a timely manner; verify address and phone number is current in the electronic medical record (EMR) system</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Assists with area clerical duties such as typing, photocopying, filing, scanning, and faxing documents, medical records, reports, and other materials</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Prints, sorts, and organizes paperwork, reports and/or materials to be sent out. Prepare outgoing correspondence to include folding, stuffing, and postage stamping; mail/send out or distribute paperwork, reports and/or materials</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ensures patient picture is in the EMR system and updated</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Maintains cash drawer and reconcile daily payments posted to patient accounts</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Assists with maintaining a clean work area</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Ensures front door is unlocked/locked at the beginning and end of each day</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Complete and file daily Insurance Verifications</span></p><p><span style=\"font-family: georgia, serif; font-size: 16px;\">&bull; Perform other related duties as assigned</span></p></div></div></div></div></div></div></div></div></div>\n",
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