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Customer Service - Tucson

Ebgj Fa Us2 Oraclecloud Com CX 1 · Tucson, AZ, United States; Tucson, Tucson, AZ, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEbgj Fa Us2 Oraclecloud Com CX 1
TitleCustomer Service - Tucson
Normalized title-
Department / teamAvanti
LocationTucson, AZ, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ebgj Fa Us2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tucson.Open
Department jobsActive postings in Avanti.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEbgj Fa Us2 Oraclecloud Com CX 1
Sourced45d8a99-d079-4425-8ce3-5097d3ef5f46
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities and Duties Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner. Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service. Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Creating customer service tickets for required service and parts. Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. Proper documentation of customer activities, progress, and service issues. Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc. Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth. All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership. Qualifications Qualifications and Skills: Punctual and reliable; be at work on time every day and the ability to work in a team environment. Strong phone contact handling skills and active listening Problem solving skills required, willingness to learn. Microsoft Programs experience – Outlook, MS Teams, and MS Excel Construction and Window knowledge preferred. Bilingual Spanish/English a plus Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti. Consistency complete day to day tasks of a customer service representative per standard work routine.

Full job record

Job ID7b27151ba0e181d5fb15dc05eaa21dd53189dfdd
Org ID93e61812-ca08-4fbf-9964-63ce3fd7ad9f
Source IDd45d8a99-d079-4425-8ce3-5097d3ef5f46
Board IDd45d8a99-d079-4425-8ce3-5097d3ef5f46
Provideroracle_hcm
Provider Job Key251604
TitleCustomer Service - Tucson
Normalized Title—
Statusactive
Activeyes
Location TextTucson, AZ, United States; Tucson, Tucson, AZ, US
DepartmentAvanti
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionAZ
CityTucson
Salary RawDescription Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities Job Description The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments. Responsibilities and Duties Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner. Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service. Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Creating customer service tickets for required service and parts. Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems. Proper documentation of customer activities, progress, and service issues. Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc. Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth. All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership. Qualifications Qualifications and Skills: Punctual and reliable; be at work on time every day and the ability to work in a team environment. Strong phone contact handling skills and active listening Problem solving skills required, willingness to learn. Microsoft Programs experience – Outlook, MS Teams, and MS Excel Construction and Window knowledge preferred. Bilingual Spanish/English a plus Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti. Consistency complete day to day tasks of a customer service representative per standard work routine.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251604
Apply URLhttps://ebgj.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/251604
First Seen At2026-05-31 18:10:50Z
Last Seen At2026-06-06 11:49:49Z
Last Checked At2026-06-06 11:49:49Z
Last Changed At2026-06-06 11:49:49Z
Inactive At—
Source Posted At2026-05-28 18:42:48Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ebgj.fa.us2.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-49-36-478Z-e2510b04d04cfc664b050aa57d716d395ba4757ea00923db50b084876b37308f.json
Event Fields
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  "source_hash": "72fcbd861e1742d2ea918aa624015e3a0b54de5473f92f4a0691e3a197a33857",
  "last_changed_at": "2026-06-06T11:49:49.620Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Tucson, AZ, United States",
    "city": "Tucson",
    "region": "AZ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:49:49.396Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Tucson, AZ, United States",
      "city": "Tucson",
      "region": "AZ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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        "Longitude": "-110.95143",
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        "AddressLine1": "4736 S. Butterfield Drive",
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    "JobFunctionCode": "CSR",
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    "ShortDescriptionStr": "Company Overview: \nAvanti Windows & Doors is a leading manufacturer and installation contractor of vinyl window and door systems throughout the South & Southwest. Avanti produces and installs windows for single-family homebuilders within the Phoenix, Prescott, Tucson, Las Vegas, Dallas-Fort Worth, Austin, San Antonio, Fresno, Sacramento, Ontario, and Florida markets. Avanti sets the standard for providing window products and installation services for the Big Builder customer. Avanti is listed as Arizona’s 11th largest manufacturing employer in 2021 and 14th in 2020 by the Phoenix Business Journal. Avanti ranked #212 in 2018 and #1092 in 2019 on the Inc. 5000 Fastest-Growing Private Companies in America. Window & Door Magazine awarded Avanti with the 2018 Dealer of the Year Award: Excellence in Installation.\n\n\n",
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    "InternalQualificationsStr": "<p style=\"line-height: 107%; margin: 12pt 9.15pt 12pt 0in; text-indent: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Qualifications and Skills:</strong></span></span></p><p style=\"line-height: 107%; margin: 12pt 9.15pt 12pt 36.05pt;\">&nbsp;</p><ul style=\"list-style-type: disc; padding-left: 48.07px;\"><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Punctual and reliable; be at work on time every day and the ability to work in a team environment.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Strong phone contact handling skills and active listening</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Problem solving skills required, willingness to learn.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Microsoft Programs experience – Outlook, MS Teams, and MS Excel</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Construction and Window knowledge preferred.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Bilingual Spanish/English a plus</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Consistency complete day to day tasks of a customer service representative per standard work routine.</span></span></p></li></ul><p style=\"line-height: 107%; margin: 0in 0in 11.75pt 18.05pt; text-indent: 0in;\">&nbsp;</p>",
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    "InternalResponsibilitiesStr": "<p style=\"line-height: 107%; margin: 0in; text-indent: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Job Description&nbsp;</strong></span></span></p><p style=\"line-height: 107%; margin: 0in; text-indent: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.</span></span></p><p style=\"line-height: 107%; margin: 12pt 9.15pt 12pt 0in; text-indent: 0in;\">&nbsp;</p><p style=\"line-height: 107%; margin: 12pt 9.15pt 12pt 0in; text-indent: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\"><strong>Responsibilities and Duties</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48.07px;\"><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Creating customer service tickets for required service and parts.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Proper documentation of customer activities, progress, and service issues.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.</span></span></p></li><li><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 107%;\">All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.</span></span></p><p style=\"line-height: 107%; margin-bottom: 12pt; margin-right: 9.15pt; margin-top: 12pt;\">&nbsp;</p></li></ul>",
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    "PrimaryLocation": "Tucson, AZ, United States",
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    "otherWorkLocations": [],
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    "ShortDescriptionStr": "Company Overview: \nAvanti Windows & Doors is a leading manufacturer and installation contractor of vinyl window and door systems throughout the South & Southwest. Avanti produces and installs windows for single-family homebuilders within the Phoenix, Prescott, Tucson, Las Vegas, Dallas-Fort Worth, Austin, San Antonio, Fresno, Sacramento, Ontario, and Florida markets. Avanti sets the standard for providing window products and installation services for the Big Builder customer. Avanti is listed as Arizona’s 11th largest manufacturing employer in 2021 and 14th in 2020 by the Phoenix Business Journal. Avanti ranked #212 in 2018 and #1092 in 2019 on the Inc. 5000 Fastest-Growing Private Companies in America. Window & Door Magazine awarded Avanti with the 2018 Dealer of the Year Award: Excellence in Installation.\n\n\n",
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    "PrimaryLocationCountry": "US",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/7b27151ba0e181d5fb15dc05eaa21dd53189dfdd?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/93e61812-ca08-4fbf-9964-63ce3fd7ad9fJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d45d8a99-d079-4425-8ce3-5097d3ef5f46JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/7b27151ba0e181d5fb15dc05eaa21dd53189dfdd/eventsJSON

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