Customer Support Associate (Bilingual French & English)

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  "source_hash": "067813dc3403508402c2d03c6a866c005e3e696f28da1ee2955699dfd3960578",
  "last_changed_at": "2026-06-17T10:38:59.440Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "London, Greater London, EC3M 1DT, United Kingdom",
    "city": "London",
    "region": "Greater London",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-15T10:36:35.785Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "London, Greater London, EC3M 1DT, United Kingdom",
      "city": "London",
      "region": "Greater London",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "178",
    "isRemote": null,
    "location": {
      "city": "London",
      "state": "Greater London"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
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    "departmentId": "18484",
    "locationType": "2",
    "jobOpeningName": "Customer Support Associate (Bilingual French & English) ",
    "departmentLabel": "Technology",
    "employmentStatusLabel": "Permanent"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "London",
      "state": "Greater London",
      "postalCode": "EC3M 1DT",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-30",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
    },
    "description": "<p><span><span>Are you looking to </span><span>impact</span><span> and be part of something special, such as </span><span>shaping the future of</span><span> healthcare? </span></span><span> </span></p>\n<p><span><span>Do you have a real talent for providing great customer support, solving complex customer software challenges and all that with the patience of a saint?</span></span><span> </span></p>\n<p><span><span>Boxes ticked? If so, read on.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>At </span><span>Semble</span><span>, we are on a mission to enable health professionals to amplify their impact. We</span><span> improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, </span><span>intuitive,</span><span> and secure software. Our cloud-based clinical system is already used by </span><span>thousands </span><span>of clinicians, making their lives easier and saving them money, while structuring their health data to help research</span><span>. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>We are a passionate and driven team, </span><span>lucky to </span><span>unite under</span><span> strong cultural drivers:</span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Impact </span></span></span><span><span>- We do work </span><span>that matters</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Collaboration </span></span></span><span><span>– We are in it together.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Human touch</span></span></span><span><span> – </span><span>We </span><span>care </span><span>deeply.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">The role </span></p>\n<p><span><span>Semble</span><span> is looking for a Customer Support Associate (Bilingual French and English) who will manage the crucially </span><span>important role</span><span> of providing clients with an exceptional support experience. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>It’s</span><span> often our first opportunity to make a great impression. The main goal of the role is to provide outstanding care and facilitation as clinics start using their new system and supporting them throughout their journey with us.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We are looking for someone who is excited to learn every detail about </span><span>Semble</span><span> inside-out and who will then take that knowledge to solve challenges for our customers as they arise.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What you will be doing </span></p>\n<ul>\n<li><span><span>Assist</span><span> in organising &amp; implementing the </span><span>initial</span><span> setup of client accounts ready for go-live</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide efficient and comprehensive solutions to customer problems, </span><span>anticipating</span><span> challenges</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Guide customers through issues and questions, mostly via email &amp; scheduled calls</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct customer product training sessions</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Produce content and other resources to </span><span>facilitate</span><span> customers' self-serving</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Collaborate with other teams to improve and enhance our customers’ experience</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Keep records of customer interactions, transactions, </span><span>comments</span><span> and complaints in our CRM</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> potential challenges and trends amongst our customer base or risks of churn</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor the inbox and be sensitive to possible urgent situations</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Quickly and efficiently respond to client emails</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support the Customer Support Managers where/if </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Be involved in projects </span><span>directly related</span><span> to the CS department goals</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What we are looking for </span></p>\n<ul>\n<li><span><span>1+ years’ experience in a client-facing support role</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>1+ years’ experience working at a SaaS company</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You speak both English and French fluently</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You are quick, </span><span>resilient</span><span> and agile, able to not only adapt but embrace new processes and changes</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You can truly hit the ground running, quickly navigate through </span><span>systems</span><span> and use a computer with ease</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You are passionate, </span><span>enthusiastic</span><span> and creative with </span><span>a strong sense</span><span> of ethics and integrity</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You have a clear “customer first” focus</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You can </span><span>demonstrate</span><span> your ability to </span><span>quickly and easily understand technical products</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>You can balance multiple priorities which require organisation, detail, prioritisation, and delivering outcomes</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working in the healthcare industry and/or using </span><span>Semble</span><span> is a plus</span><span> </span><span>(nice-to-have, not mandatory).</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What you’ll get in return </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>The great feeling coming with knowing you do something that </span><span>matters:</span><span> </span><span>shaping the future of </span><span>healthcare!</span></span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>£</span><span>3</span><span>0-</span><span>32</span><span>k package (based on your experience and the value you can bring)</span></span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Autonomy and ownership</span></span></span><span><span> – </span><span>we’ll</span><span> set the vision and share the context, then we trust you to run with things – </span><span>that’s</span><span> the reason we hire you!</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days)</span></span></span><span><span> </span><span>-</span><span> </span><span>that we will expect you to </span><span>actually take</span><span> so you can recharge and rest.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\">Private Health Insurance</span><span style=\"font-size: 12pt\"> – covering physical and mental health, as well as dental and optical!</span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Hybrid &amp; flexible work environment</span></span></span><span><span> – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Get the tech you need </span></span></span><span><span>- </span></span><span><span>You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of</span></span><a href=\"https://www.hofy.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span> </span></span></a><span><span>equipment to set</span><span> </span><span>up your home office ergonomically.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Work alongside an inspiring team</span></span></span><span><span> – our two founders have started </span><span>Semble</span><span> after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>Fantastic office space in Central London</span></span></span><span><span>, right outside </span><span>Monument</span><span> - with a roof terrace, weekly animations, loads of natural light, and cute doggies!</span></span><span> </span></li>\n<li><span style=\"font-weight: bold\"><span><span>The usual free bits coming with nice offices</span></span></span><span><span> (</span><span>barista </span><span>coffee, tea, fruits, happy </span><span>hours</span><span> and </span><span>activities</span><span>...).</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>We welcome applications from</span><span> people of all backgrounds</span><span> and all </span><span>walks of life</span><span>, including any typically underrepresented gr</span><span>oups in the technology industry</span><span>.</span><span> </span><span>We also encourage applications from disabled and neurodiverse candidates</span><span>,</span><span> so i</span><span>f there are any adjustments we can make to support you</span><span> throughout the recruitment process</span><span>, please do let us know</span><span>.</span></span><span> </span></p>",
    "compensation": "£30,000-32,000",
    "departmentId": "18484",
    "locationType": "2",
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    "jobOpeningName": "Customer Support Associate (Bilingual French & English) ",
    "departmentLabel": "Technology",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://semble.bamboohr.com/careers/178",
    "employmentStatusLabel": "Permanent"
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}