Banking Department-Corporate Customer Service Associate

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    "city": "New York",
    "region": "NY",
    "country": "United States",
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    "url": "https://careers-bocusa.icims.com/jobs/4287/banking-department-corporate-customer-service-associate/job",
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    "title": "Banking Department-Corporate Customer Service Associate",
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    "datePosted": "2026-06-05T04:00:00.000Z",
    "description": "<h2>Introduction</h2>\n<p>Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.</p>\n<h2>Overview</h2>\n<p>The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.</p>\n<h2>Responsibilities</h2>\n<p><em>Include but are not limited to:</em></p>\n<p><em><strong>Customer Service, Reporting and Operational Support (80%)</strong></em></p>\n<ul>\n <li>Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others.</li>\n <li>Collect customer’s identification documents in accordance with the bank’s KYC policy.</li>\n <li>Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners.</li>\n <li>Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures.</li>\n <li>Research and resolve customer problems, acts as customer liaison between other bank departments when necessary.</li>\n <li>Prepare bank correspondences to customers and handle any returned mailing</li>\n <li>Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.</li>\n <li>Input, maintain debit cards within system.</li>\n <li>Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services.</li>\n <li>Review and consolidate inactive accounts for processing of abandoned. property in accordance with bank policies and procedures.</li>\n <li>Conduct internal account reconciliation.</li>\n</ul>\n<p><em><strong>Compliance (20%)</strong></em></p>\n<ul>\n <li>Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.</li>\n <li>Send, process and follow up RFI.</li>\n <li>Identify and escalate compliance related red flags or suspicious activities.</li>\n <li>Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor’s degree in business or related field is required; master’s degree or above is preferred.</li>\n <li>At least 3 years of work experiences in banking business and banking operation is required for Associate level.</li>\n <li>Demonstrate adequate knowledge of banking products and services, and banking operational procedures.</li>\n <li>Bilingual ability in Mandarin (verbal & reading proficiency) is required.</li>\n</ul>\n<h2>Pay Range<p><em>Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.</em></p></h2>USD $42,000.00 - USD $90,000.00 /Yr.",
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      "name": "Bank of China  Limited, New York  Branch",
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