Consumer Service Manager (m/w/d)

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  "last_changed_at": "2026-06-04T12:44:16.176Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hürth",
    "city": null,
    "region": null,
    "country": "Hürth",
    "is_remote": false,
    "confidence": 0.8
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    "included": true,
    "location": {
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      "city": null,
      "region": null,
      "country": "Hürth",
      "is_remote": false,
      "confidence": 0.8
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{
  "id": "2656277",
  "name": "Consumer Service Manager (m/w/d)",
  "office": "Hürth",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-03T14:23:52+00:00",
  "seniority": "experienced",
  "department": "05 Operations",
  "occupation": "import_and_export_administration",
  "subcompany": "IronMaxx Logistic & Services GmbH & Co. KG",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "#BEcomeMAXX",
      "value": "Are you passionate about delivering outstanding consumer experiences and solving customer challenges? At <strong>IronMaxx, \"The Impossible is possible\"</strong> is more than a motto—it's how we operate. As <strong>Consumer Service Manager,</strong> you will own and optimize our consumer service processes, ensuring a seamless customer experience across all touchpoints."
    },
    {
      "name": "Ready to perform? Your tasks with MAXXimum focus",
      "value": "<strong>Consumer Service Operations </strong><ul><li>Manage and process customer inquiries, complaints, returns, and escalations across all service channels </li><li>Monitor ticket resolution times and service quality standards </li><li>Support customers throughout their entire journey, from order placement to post-purchase support</li></ul><br><strong>Process Optimization & Reporting </strong><ul><li>Analyze customer feedback and service data to identify improvement opportunities </li><li>Drive process improvements and support automation initiatives </li><li>Monitor and report key service KPIs </li><li>Develop sustainable solutions for recurring customer issues</li></ul><strong><br>Cross-Functional Collaboration </strong><ul><li>Work closely with Commercial, Logistics, Product Management, and Quality teams </li><li>Coordinate with external service providers and marketplace partners</li></ul>"
    },
    {
      "name": "Your skillset - as strong as our protein",
      "value": "<ul><li>3+ years of experience in Consumer Service, Customer Care, or Customer Experience </li><li>Hands-on experience with CRM and customer service platforms (e.g., Zendesk, Salesforce, HubSpot, Gorgias). Knowlege of Greyhound software is a plus.  </li><li>Strong understanding of customer service processes and escalation management </li><li>Experience in e-commerce, FMCG, retail, or consumer goods is a plus </li><li>Strong communication, analytical, and problem-solving skills </li><li>Business-fluent German and English; additional languages are a plus</li></ul>"
    }
  ],
  "occupationCategory": "logistics_and_transportation",
  "recruitingCategory": "Permanent Position"
}