Observability Success Architect

About SigNoz SigNoz is an open-source observability platform — metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. 25k+ GitHub stars, 7,000+ Slack community members, users in 30+ countries. YC-backed, fully remote. About the Role You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability — not by pushing quotes. When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how. You'll build this function from scratch — the playbooks, health scoring, QBR cadence, expansion motions. Everything. What you'll do: Own a named portfolio and drive NRR and adoption Run technical onboarding — get customers to production-grade instrumentation fast Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts Identify expansion: new teams, new product pillars, deeper instrumentation across services Monitor usage data to catch churn risk early and intervene proactively Build the CS playbook that the next hires will follow Be the customer's voice to product and engineering — translate customer reality into product priorities What you should bring: 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company Hands-on with observability: can explain traces vs. metrics vs. logs to a VP of Engineering AND debug a broken OTel collector config with an SRE Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar Builder mentality — you've either built a CS function from scratch or are hungry to Location US-based, remote. Timezone alignment with US customers is non-negotiable. Some Travel to meet customers

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