PBX Operator

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  "last_changed_at": "2026-05-31T19:08:10.783Z",
  "active_status": "active"
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  "location": {
    "raw": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160; 18001 Collins Ave, Sunny Isles Beach, FL, 33160, USA",
    "city": "Sunny Isles Beach",
    "region": "FL",
    "country": "United States",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:58:55.866Z",
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      "country": "United States",
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  "salary_period": "month",
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  "detail": {
    "city": "Sunny Isles Beach",
    "jobId": 227111,
    "level": "",
    "endDate": "",
    "legalId": 137,
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    "jobShift": "Any",
    "jobTitle": "PBX Operator",
    "location": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160",
    "startDate": "",
    "clientCode": "0BA23",
    "remoteType": "",
    "description": "<table cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">SUMMARY:</span></strong><span style=\"font-size:11pt;\"><span style=\"color:#000000;\"> Welcomes hotel guests with a smile over the phone, an emphasis on fulfilling guest requests, following instructions and Hotel Standards and procedures.</span></span></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">ESSENTIAL DUTIES AND RESPONSIBILITIES –</span></strong><span style=\"font-size:11pt;\"> (Other duties may be included)</span></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Displays a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Handles a multitude of keys. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Handles multi telephone lines. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Handles guest accounts by posting, checking reservations out, extending credit limit over the telephone.</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Works closely with the Concierge to coordinate the efficient handling of follow up on guest requests and amenities. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Works closely with the bell staff to coordinate the efficient handling of guest luggage and following up on guest requests.</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">The ability to handle guest concerns or complaints over the phone and follow up with the guest to ensure they have been addressed. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Keeps all support departments informed of necessary information or requests. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Handles the distribution of mail to the correct destination. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Assists the front desk in folding key packets and comment cards.</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Completes personalized wake up calls for guests. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Logs wake up calls, notes, letters, mail, packages and guest requests. </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Assists with handling hotel emergency procedures and situations with maturity and professionalism.</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Performs tasks and projects as delegated by their Management, Sales or Catering Managers (assisting with arrival groups)</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"color:#000000;\">Put in any guest orders into Hotsos and follow up on the orders to ensure they were delivered/handled by the proper department</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>",
    "jobCategory": "Customer Service",
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    "educationLevel": "High School",
    "qualifications": "<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse;\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:658px;\">\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">QUALIFICATIONS REQUIREMENTS:</span></strong></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Must have extensive knowledge of the hotel, its services and facilities. Must possess basic computer skills, and strong communication skills. Should be detailed and highly organized. Must have flexible availability. Candidates must be willing to work Mornings or Evenings including weekends and holidays. Must possess Excellent customer service skills</span></span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse;\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:658px;\">\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">EDUCATION AND/ OR EXPERIENCE:</span></strong></span></span></p>\n\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">High school degree </span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">4 years degree in hospitality preferred</span></span></span></span></li>\n\t\t\t\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Previous work experience in hotel for at least 1 years or 6-month similar experience in a Luxury property</span></span></span></span><br />\n\t\t\t\t </li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"width:658px;\">\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">LANGUAGE SKILLS:</span></strong></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"color:#000000;\">Must be able to speak, read and write English. </span></span><span style=\"font-size:11pt;\">Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. <span style=\"color:#000000;\">Multi-language preferred</span></span></span></span></p>\n\n\t\t\t<p> </p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse;\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:658px;\">\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">PHYSICAL DEMANDS:</span></strong></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\">While performing the duties of this job, the employee is frequently required to sit, talk and hear; use hands, finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.</span></span></span></p>\n\n\t\t\t<p> </p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> </p>\n\n<table cellspacing=\"0\" class=\"Table\" style=\"border-collapse:collapse;\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:658px;\">\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\">WORK ENVIRONMENT:</span></strong></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\">The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p>\n\n\t\t\t<p> </p>\n\n\t\t\t<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\">Noise level in the work environment is usually moderate.</span></span></span></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p> \n</p><p> </p>",
    "descriptionTitle": "Description",
    "travelPercentage": "",
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    "legalRevisionDate": {
      "date": "2025-05-05T16:09:56.000Z",
      "timezone": "America/Chicago",
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    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
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    "jobId": 227111,
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    "jobTitle": "PBX Operator",
    "postedOn": "",
    "locations": "Trump International Beach Resorts - Sunny Isles Beach, FL 33160",
    "remoteType": "",
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