Director Strategic Accounts

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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: #80293e; font-size: 18px\">The Partnership for Supply Chain Management Job Description</span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">TITLE:</span><span style=\"font-weight: bold\">                         </span>Director Strategic Accounts</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">REPORTS TO:</span>         Chief Operating/Financial Officer </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">LOCATION:</span>             Project Management Office in Woerden, Netherlands (PMO-NL)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">STATUS:</span>                 Full-time</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Organization description</span> </p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">PFSCM, an affiliate of JSI Research &amp; Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(128, 41, 62)\">Overall responsibilities</span></span></p>\n<p><span>The Director Strategic Accounts is responsible for managing and expanding the relationships between PFSCM and donors, ministries and other strategic clients, as well as identifying new business opportunities and working with the Business Development Director to convert them into PFSCM’s products and services. This unit aims to maximize long-term revenue opportunities by becoming trusted advisers to clients and stewarding ongoing relationships. </span></p>\n<p><span>The Director Strategic Accounts  is also responsible to provide thought leadership and strategic direction on client relations best practices and to share them with staff. The Director Strategic Accounts is expected to provide  direction and support for the full project management cycle of projects, and continuous improvement efforts, while upholding PFSCM’s quality standards. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(128, 41, 62)\">Specific responsibilities</span></span></p>\n<ul>\n<li><span>Oversee the direct client portfolio (varied funders/contracting mechanisms) from start of contract to end, including:  project start up,  implementation, and close-out; ensure supervision of the staff or team/s implementing direct client work, and timely submission of reporting to clients against deliverables and achievements against Key Performance Indicators.</span></li>\n<li><span>Manage project performance according to the budgetary and contractual commitments outlined in the client contract(s), including any additional modifications or changes to the current scope of activities. Collaborate with the finance, contracts and legal counterparts or senior management team as needed. </span></li>\n<li><span>Provide technical guidance to the Strategic Accounts team on supply chain and public health topics; this can include procurement, logistics, disease program or product characteristics. </span></li>\n<li><span>Liaise and manage collaboration with other internal units to ensure effective and efficient execution for the projects within the Strategic Accounts portfolio, including direct support for project execution. </span></li>\n<li><span>Lead and manage the PFSCM Strategic Account unit in full accordance with PFSCM policies, standard operating procedures, and work instructions. </span></li>\n<li><span>With the Strategic Account team, ensure there is a project management dashboard available with current data and information on the projects performance and status within the team’s portfolio. </span></li>\n<li><span>Build relationships and provide cross-organization leadership and coordination to ensure a One-team, One-goal approach to project management.</span></li>\n<li><span>Build relationships with clients based on trust and value, working with clients to help them improve their business performance, identify areas where PFSCM can add value, and develop long term strategic partnerships.</span></li>\n<li><span>Contribute to PFSCM’s market intelligence and work with Senior Leadership and the Business Development Director to use the intelligence in pursuit of new business opportunities and growth for the Strategic Accounts portfolio.</span></li>\n<li><span>Represent PFSCM at external meetings/conferences/trainings/webinars, supporting the organization to interface effectively with current and new business prospects.</span></li>\n<li><span>Assist PFSCM leadership in coordination with the Business Development Director in prioritizing prospects/donors for cultivation and contribute to proposal development.</span></li>\n<li><span>Manage the development and timely submission of contractually required reports; contribute to the development of and/or generate reports and other communication as required.</span></li>\n<li><span>Monitor project financial management and financial performance, working with the accounting and finance unit; review financial reports prior to submission to clients.</span></li>\n<li><span>Ensure appropriate performance management of the Strategic Accounts portfolio, and oversee the process of continuous improvement and participation as needed in the organizational Operational Excellence projects. </span></li>\n<li><span>Ensure implementation of risk management procedures and policies in collaboration with other PFSCM units.</span><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(128, 41, 62)\">Qualifications</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Professional and Technical Knowledge</em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelor’s degree   in   public   health, project management,  supply chain management, pharmacy or chemistry or equivalent experience. Master’s degree preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">10-15 years’ of diversified and progressive work experience in international public health, supply chain management, or pharmaceutical or medical technologies sales and marketing in middle or lower and middle income countries with significant experience or exposure to public health/health development.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven track record demonstrating leadership skills, customer relationship management capability, project management, budgeting, and resource management experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Significant experience and successful track record of enlarging organizations’ business portfolios. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Demonstrated ability to work successfully with donors, non-governmental organizations, and local government partners.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working in and/or with developing countries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with international donor agencies or global suppliers is preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Knowledge of the international pharmaceutical and medical supply public sector market, with specific reference to the commodities required for HIV/AIDS, malaria, and/or TB or other health areas is a plus. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to work comfortably with Microsoft Office software, specifically Word, Excel and Planner, as well as, Google suite.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with ERP or procurement/supply chain management software is a plus.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">PMP, Prince, or other project management certification preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Willingness and availability to travel, and perform other duties as needed.</span></li>\n<li><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Interpersonal skills/Communication </em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">English fluency required; French and/or Spanish fluency preferred.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exceptional written and verbal communication and interpersonal skills with the ability to communicate effectively with diverse audiences including internal and external stakeholders; Strong public speaking skills desired.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to write simple, clear, structured documents.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Active listening.</span><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Continuous improvement/Innovative</em> </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience leading continuous improvement initiatives and change management. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Affinity for identifying and championing new ideas and process improvements.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em> </em><em>Priority Setting, Problem Solving, &amp; Detail Orientation </em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic, and time-bound environment. </span></li>\n<li><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em>Leadership / Strategic Thinking </em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast moving, dynamic and time-bound environment.</span></li>\n<li><br></li>\n</ul>\n<p><br></p>\n<p>Disclaimer:</p>\n<p><span>PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements.</span></p>\n<p><br></p>\n<p><span>If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.</span></p>",
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