Guest Services Assistant

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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>POSITION: </strong>Guest Services Assistant </span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>DEPARTMENT:&nbsp;</strong>Marketing - Guest Services</span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>CLASSIFICATION:</strong>&nbsp;Part-Time / Hourly / Non-Exempt</span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>SUPERVISOR:</strong> Audience Experience Manager</span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>OVERVIEW</u></strong><br />\nFounded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award&reg; and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.&nbsp;&nbsp;&nbsp;</span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley&rsquo;s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences.&nbsp;&nbsp;</span><br />\n<br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">Rob Melrose and Managing Director Jennifer Bielstein along with Alley&rsquo;s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves.&nbsp;</span></p>\n\n<p><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>JOB STATEMENT</u></strong><br />\nGuest and Ticketing Services Assistants provide customer service by assisting patrons with ticket and subscription orders over the phone, web and email, and in person at the walk-up window. Assistants will work on show nights distributing will call and assisting patrons at the window. Assistants will become knowledgeable of current product offerings in order to best assist patrons.</span><br />\n<br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">Guest and Ticketing Services Assistants are part-time positions work a minimum of 20 hours per week and maximum of 30 hours per week. Office hours are 11:30am-8:30pm daily; applicants must be available nights and weekends.</span></p>\n\n<p><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>JOB DUTIES</u></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Efficiently and effectively process ticket purchases in Tessitura.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicate with patrons via phone, email, web chat, and in person.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Check phone messages and return calls throughout the day.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Accurately maintain a cash drawer of $100.00 or more.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in the Subscriber Renewal campaign which includes outbound calling, emails, and in-person visits.</span></li>\n</ul>\n\n<p><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">In addition to the duties listed above, the Alley Theatre expects the following of each employee: adheres to theatre&#39;s policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Alley Theatre events as needed or required; and completes other duties as assigned.</span></p>\n",
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Office hours are 11:30am-8:30pm daily; applicants must be available nights and weekends.\\n\\n\\nJOB DUTIES\\n\\n\\n\\tEfficiently and effectively process ticket purchases in Tessitura.\\n\\tCommunicate with patrons via phone, email, web chat, and in person.\\n\\tCheck phone messages and return calls throughout the day.\\n\\tAccurately maintain a cash drawer of $100.00 or more.\\n\\tParticipate in the Subscriber Renewal campaign which includes outbound calling, emails, and in-person visits.\\n\\n\\n\\nIn addition to the duties listed above, the Alley Theatre expects the following of each employee: adheres to theatre&#39;s policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Alley Theatre events as needed or required; and completes other duties as assigned.\\n REQUIREMENTS (SKILLS and KNOWLEDGE)\\n\\n\\n\\tAbility to work in a fast-paced, energized and quickly changing environment.\\n\\tBe articulate and energetic to ensure customer needs are met, complaints are resolved, and service is provided quickly and efficiently.\\n\\tA proactive approach to problem-solving with strong decision-making skills.\\n\\tDetail oriented, able to prioritize efficiently and multi-task.\\n\\tAbility to maintain confidential information.\\n\\tExcellent verbal and written communications skills.\\n\\tExhibits a positive attitude with good communication and interpersonal skills.\\n\\t1-2 years of experience in sales or customer service preferred.\\n\\tExperience with ticketing software such as Tessitura preferred.\\n\\tHigh School graduate or GED required.\\n\\t&nbsp;\\n\\n\\nPHYSICAL REQUIREMENTS/WORKING CONDITIONS\\n\\n\\n\\tProlonged periods of sitting at a desk and working on a computer.\\n\\tAbility to lift and move 25 lbs.\\n\\tMust be comfortable working in a fast-paced environment where directions and priorities can change rapidly.\\n\\tMust be willing to work a minimum of 20 hours a week. 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The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.&nbsp;&nbsp;&nbsp;\\n\\nRob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. 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    "qualifications": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>REQUIREMENTS (SKILLS and KNOWLEDGE)</u></strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to work in a fast-paced, energized and quickly changing environment.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Be articulate and energetic to ensure customer needs are met, complaints are resolved, and service is provided quickly and efficiently.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">A proactive approach to problem-solving with strong decision-making skills.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Detail oriented, able to prioritize efficiently and multi-task.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to maintain confidential information.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Excellent verbal and written communications skills.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Exhibits a positive attitude with good communication and interpersonal skills.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">1-2 years of experience in sales or customer service preferred.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience with ticketing software such as Tessitura preferred.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">High School graduate or GED required.</span><br />\n\t&nbsp;</li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><u><strong>PHYSICAL REQUIREMENTS/WORKING CONDITIONS</strong></u></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Prolonged periods of sitting at a desk and working on a computer.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to lift and move 25 lbs.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be comfortable working in a fast-paced environment where directions and priorities can change rapidly.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be willing to work a minimum of 20 hours a week. The position requires the flexibility to be available for weekdays, weekends, holidays, and evening work hours as needed.</span><br />\n\t&nbsp;</li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>BENEFITS &amp; PERKS</u></strong></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Free and discounted tickets to Alley Theatre performances.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Discounted Parking (Bi-weekly $4 dollars).</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Discounted gym membership.</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee wellness program &amp; EAP (Employee Assistance Program).</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Houston, TX is one of the most affordable cities in the nation with no state or city income tax.</span></li>\n</ul>\n\n<p><br />\nAlley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at&nbsp;<a href=\"mailto:[email protected]\">[email protected]</a>.&nbsp;</p>\n\n<p><em>The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply.</em></p>\n",
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