Cloud Infrastructure Support Engineer

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  "source_hash": "6ed6c362410b16310744225c47f3c4c84d7e185be5df7dd9cc85c7d6aead361f",
  "last_changed_at": "2026-06-04T11:34:47.992Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Dallas, TX (HQ)",
    "city": "Dallas",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T07:57:03.124Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Dallas, TX (HQ)",
      "city": "Dallas",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "What You'll Be Doing",
      "content": "\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">Support and administer over 20 AWS tenant&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">environments</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;hosting Siepe SaaS platforms and client infrastructure.</span></span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">Manage approximately 400 EC2 instances and </span><span data-ccp-parastyle=\"List Bullet\">supporting</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;AWS infrastructure, primarily Windows-based systems.</span></span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Perform all infrastructure adds, moves, changes, upgrades, and decommissioning activities across client and internal environments.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Deploy new client environments as new customers are onboarded.</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">Ensure systems are properly </span><span data-ccp-parastyle=\"List Bullet\">monitored</span><span data-ccp-parastyle=\"List Bullet\">, patched, backed up, secured, and&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">maintained</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;to meet operational and compliance requirements.</span></span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Run weekly infrastructure health checks and proactively identify operational risks or performance concerns.</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">Identify</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;opportunities to reduce cloud operating costs by removing unused resources, rightsizing systems, and improving resource&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">utilization</span><span data-ccp-parastyle=\"List Bullet\">.</span></span></li>\n<li>Manage Microsoft Active Directory environments across multiple AWS tenants and trusted domains.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Maintain</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;Group Policy Objects (GPOs), DNS, DHCP, DFS/DFSR, domain trusts, and role-based access controls.</span></li>\n<li>Manage all user access, permissions, authentication, and security policies.</li>\n<li>Work with clients to configure secure external access solutions using SAML2, Single Sign-On (SSO), Identity Providers (IdP), VPNs, and related authentication technologies.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Ensure vulnerabilities are </span><span data-ccp-parastyle=\"List Bullet\">identified</span><span data-ccp-parastyle=\"List Bullet\">, tracked, remediated, and documented&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">in a timely manner</span><span data-ccp-parastyle=\"List Bullet\">.</span></li>\n<li>Maintain security best practices across Windows servers, networking, and cloud infrastructure.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Assist</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;with annual SOC 2 Type II audits, evidence collection, remediation tracking, and operational compliance initiatives.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Escalate systemic risks, recurring issues, or infrastructure improvement opportunities to the </span><span data-ccp-parastyle=\"List Bullet\">Infrastructure</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;leadership team.</span></li>\n<li>Provide advanced infrastructure support to developers, DBAs, QA teams, and technical leads.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Troubleshoot complex </span><span data-ccp-parastyle=\"List Bullet\">application</span><span data-ccp-parastyle=\"List Bullet\">, networking, authentication, and infrastructure-related issues.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Collaborate directly with clients to support connectivity, integrations, onboarding, and </span><span data-ccp-parastyle=\"List Bullet\">environment</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;troubleshooting.</span></li>\n<li>Support hybrid networking and connectivity between AWS environments and Siepe corporate infrastructure using Meraki SD-WAN.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Utilize scripting and Infrastructure as Code (</span><span data-ccp-parastyle=\"List Bullet\">IaC</span><span data-ccp-parastyle=\"List Bullet\">) tools such as PowerShell and Terraform to automate operational tasks and environment deployments.</span></li>\n<li>Leverage AI tools and automation technologies to improve operational efficiency, accelerate issue resolution, and streamline infrastructure management.</li>\n<li>Maintain and continuously update system documentation and operational knowledge bases to ensure accuracy and operational readiness.</li>\n<li>Track all work activities, project updates, service requests, and time entries within ConnectWise PSA.</li>\n<li>Provide weekly status reports to technical leads and management teams outlining progress, operational issues, risks, and remediation activities.<span data-ccp-props=\"{&quot;335559685&quot;:360,&quot;335559991&quot;:360}\">&nbsp;</span></li>\n"
    },
    {
      "text": "What You'll Bring",
      "content": "\n<li><span data-ccp-parastyle=\"List Bullet\">Extensive experience supporting enterprise Windows infrastructure environments hosted in AWS.</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">E</span><span data-ccp-parastyle=\"List Bullet\">xperience administering large-scale EC2-based environments and multi-tenant cloud infrastructures.</span></span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Advanced knowledge of Microsoft Active Directory, including domain trusts, GPOs, DNS, DHCP, DFS/DFSR, and identity management.</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"List Bullet\">N</span><span data-ccp-parastyle=\"List Bullet\">etworking&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">expertise</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;including Layer 3 routing,&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">firewall</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;administration, VPN technologies, and SD-WAN connectivity.</span></span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Experience supporting Microsoft SQL Server, Windows application servers, and web server environments.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Strong understanding of vulnerability management, patching, backup systems, monitoring platforms, and operational security best practices.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Experience with SAML2, Single Sign-On (SSO), Identity Providers (IdP), and secure remote access solutions.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Experience with automation and scripting tools including PowerShell and Terraform.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Excellent troubleshooting, communication, organizational, and documentation skills.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Ability to manage multiple environments and competing priorities in a fast-paced operational environment.</span></li>\n<li>Experience working within Managed Service Provider (MSP) environments.</li>\n<li>Experience supporting alternative investment management or financial services organizations.</li>\n<li>Familiarity with Meraki networking technologies and SD-WAN deployments.</li>\n<li>Experience with AWS cost optimization and cloud governance initiatives.</li>\n<li>Familiarity with SOC 2 Type II operational and security controls.</li>\n<li>Experience with monitoring platforms, endpoint management tools, and operational automation.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">Exposure to</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;DevOps methodologies and CI/CD environments.</span></li>\n<li><span data-ccp-parastyle=\"List Bullet\">Some after-</span><span data-ccp-parastyle=\"List Bullet\">hours</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;or weekend maintenance work may be&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">required</span><span data-ccp-parastyle=\"List Bullet\">.</span></li>\n<li>Candidates must be highly organized, detail-oriented, and capable of independently managing operational responsibilities.</li>\n<li>This is a hands-on engineering role requiring both technical depth and strong customer-facing communication skills.</li>\n<li><span data-ccp-parastyle=\"List Bullet\">The successful candidate will play a key role in </span><span data-ccp-parastyle=\"List Bullet\">maintaining</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;the stability, scalability, security, and operational efficiency of&nbsp;</span><span data-ccp-parastyle=\"List Bullet\">Siepe’s</span><span data-ccp-parastyle=\"List Bullet\">&nbsp;cloud infrastructure environments.</span><span data-ccp-props=\"{&quot;335559685&quot;:360,&quot;335559991&quot;:360}\">&nbsp;</span></li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1779390364170,
  "updatedAt": null,
  "categories": {
    "team": "Infrastructure",
    "location": "Dallas, TX (HQ)",
    "commitment": "Full-time",
    "department": "MSP",
    "allLocations": [
      "Dallas, TX (HQ)"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}