IEP Support Officer - 12 Month Contract

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    "id": "52",
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    "location": {
      "city": "Ottawa",
      "state": "Ontario"
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    "jobOpeningName": "IEP Support Officer - 12 Month Contract",
    "departmentLabel": "IEP",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Ottawa",
      "state": "Ontario",
      "postalCode": "K2P 0J9",
      "addressCountry": "Canada"
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    "datePosted": "2025-10-08",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\">The Organization</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\"><span style=\"font-weight: 400\">The National Aboriginal Capital Corporations Association (\"NACCA\") is dedicated to stimulating economic growth for all Indigenous people in Canada, driven by a network of over 50 Indigenous Financial Institutions (IFIs). Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity. We champion Indigenous economic development through unified representation, transparent reporting of IFI accomplishments, strategic partnerships, and targeted programs and services tailored to the specific needs of IFIs.</span></span></p>\n<p> </p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\">Why NACCA? </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Attractive compensation package with excellent benefits, including;</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Health, Paramedical, Vision, Dental, and Employee Family Assistance Program. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Defined Benefits Pension Plan. </span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Supportive workplace environment and benefits focused on Indigenous culture and sensitivity. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Ongoing Professional Development.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Scheduling to support work-life balance. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Paid Time Off including: </span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">14 Statutory Holidays for Full-Time Employees. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Sick Time. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Competitive Vacation Time/Pay. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Personal Days.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">December Holiday Period.</span><br></li>\n</ul>\n</li>\n</ul>\n<p> </p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-weight: bold\">Position Summary<br></span><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">The Support Officer, IEP is primarily responsible for the processing of Indigenous Entrepreneurship Program (IEP) applications, claims, payments, legal documents, and related reporting information from assigned regions and apply approved policies and procedures related to the Aboriginal Business Financing Program (ABFP), Aboriginal Capacity Development Program (ACDP), Aboriginal Development Lending Assistance (ADLA), and Interest Rate Buy-Down (IRB). This role will provide client services to Indigenous Financial Institutions (IFIs) within assigned regions and maintain frequent communications by providing support and guidance to assigned members of the IFI network on current IEP policies and procedures, along with any other support IFIs may require.<br><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">Key Responsibilities <br></span></span><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Application &amp; Claims Processing </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Process applications, claims, and payments from assigned inventory of IFIs within five (5) business days of receipt. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Draft legal documents within approved IEP policies and procedures. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Verify completeness and quality of information submitted.  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Provide recommendations on approvals/remediations to senior management concerning applications, claims, and payments to ensure risk mitigation and compliance with existing policies and procedures. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Ensure that due diligence and proper risk management processes are followed in the delivery of services to the IFI network concerning applications, claims, payments, legal documents, and related reporting information. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Maintain client files to ensure accuracy and compliance in reporting/payments.</span><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Client Service Delivery </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Maintain frequent, consistent, and timely communication with assigned IFIs and their staff.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Interpret, provide advice, and guidance to assigned members of the IFI network of current IEP policies, directives, guidelines, and procedures related to the suite of programs.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Send communications to assigned IFIs to advise of upcoming </span><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Committee meetings, reporting period deadlines, payments, and requested corrected or missing documentation.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Peer Review &amp; General Inquiries </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Review other applications and claims of peers to ensure adherence to established IEP policies and consistency of internal processes and decision-making.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Respond to general inquiries received via cold calls and emails and refer them to the appropriate IFI based on the inquirer’s place of residence. <br></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">IT System &amp; Information Management Support </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Maintain IFI client and/or project files and records to ensure information and historical/statistical data is stored properly, easily accessibly, and meets confidentiality requirements according to the policies of the organization. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Recommend file classification for IEP related documents where required. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Provide recommendations regarding ongoing maintenance of corporate records.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Support Services</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Provide all relevant documentation and information requested by business and/or functional areas who participate in departmental committees or meetings with stakeholders.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Attend working groups as necessary and participate in special projects when required. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Work collaboratively with other NACCA programs and entities to facilitate efficiency across all operations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Handle confidential and sensitive information with discretion.<br>May be requested to undertake related duties as required. </span></li>\n</ul>\n<p> </p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\"><span style=\"font-weight: bold\">Qualifications</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Education </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Completion of College Diploma in Business Administration or Office Administration Certificate is preferred. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">While a post-secondary education is preferred, candidates with a combination of relevant experience and education may also be considered.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Minimum 1-3 years of client service delivery experience is required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Prior experience working with Indigenous communities and/or organization is preferred.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Abilities, Knowledge &amp; Skill</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Proficiency in general office procedures. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Ability to complete basic accounting procedures and strong understanding of accounting principles. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Skilled in providing excellent customer service through addressing inquiries and resolving issues efficiently and professionally. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Advanced working knowledge of Microsoft Office. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Strong verbal and written communication skills and excellent documentation skills. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Strong cross-cultural skills. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Knowledge of Canadian public policy and Indigenous economic policy is considered a significant asset. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Ability to meet time-sensitive deadlines and work under-pressure. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif\">Bilingualism is considered a significant asset, with proficiency in English, French, and Indigenous languages. <br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><em>This unionized position is based in Ottawa, Ontario. Remote work may be considered with the requirement for occasional travel.</em></span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><br></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><em>Persons of Indigenous ancestry will be given preference (OHRC, section 24 (1)).</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><em>The National Aboriginal Capital Corporations Association is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.</em></span></p>",
    "compensation": "$73,963.07 - $76,550.48 ",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://nacca.bamboohr.com/careers/52",
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