Systems Administrator

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  "last_changed_at": "2026-05-30T05:40:22.721Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Ottawa, Ontario, K2H 1B3, Canada",
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    "country": "Canada",
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  "remote_policy": "remote",
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    "jobOpeningName": "Systems Administrator ",
    "departmentLabel": "Information Technology",
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    "location": {
      "city": "Ottawa",
      "state": "Ontario",
      "postalCode": "K2H 1B3",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Summary</span><span> </span></span></p>\n<p><span style=\"font-size: 12pt\"><span>At Mercury Filmworks, our artists and production teams create award-winning animated film and television projects enjoyed by audiences around the world and our IT team plays a critical role in keeping that creativity moving.</span><span> </span></span></p>\n<p><span style=\"font-size: 12pt\"><span>We are looking for a Systems Administrator who enjoys solving problems, learning new technologies, and helping people succeed. In this role, you will provide day-to-day technical support to production staff and corporate teams, assisting with workstation deployment, user support, onboarding, hardware and software maintenance, troubleshooting, and supporting both on-site and remote workers. </span></span></p>\n<p><span style=\"font-size: 12pt\"><span>The ideal candidate is organized, technically curious, customer-service focused, and comfortable working in a fast-paced production environment where priorities can shift quickly. This is a hands-on role that offers the opportunity to grow technical skills while supporting the technology behind well known and loved animated productions. </span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span>This is a full-time, on-site position based at our Ottawa studio, Monday to Friday, from 9:00 AM to 5:00 PM. </span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span>Key Responsibilities </span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span>End-User Support &amp; IT Operations </span></span><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Provide responsive on-site and remote technical support to end-users through the IT ticketing system.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Troubleshoot hardware, software, networking, printing, and peripheral-related issues across Windows, Linux, macOS, and mobile environments.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Diagnose and resolve workstation, laptop, and remote access issues with minimal disruption to production.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Escalate complex issues to senior IT staff when appropriate. </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Track, document, and communicate issue resolution progress clearly and professionally.  </span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span> <span style=\"font-weight: bold\">Workstation &amp; Hardware Management </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Deploy, configure, maintain, and upgrade desktop workstations, laptops, monitors, and related peripherals.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Install and maintain operating systems, software applications, drivers, and security updates.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Perform hardware repairs and component replacements including storage devices, memory, graphics cards, cooling systems, and peripherals.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Maintain accurate IT asset inventory and lifecycle tracking records.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Participate in workstation refreshes, hardware rollouts, and infrastructure projects.  </span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span>User Account Administration </span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Support onboarding and offboarding processes including account creation, access provisioning, equipment setup, and system access validation.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Assist with management of Active Directory / Entra ID user accounts, permissions, and group memberships.  </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Support Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, Word, Excel, and PowerPoint. </span></span><span><br></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><span style=\"font-weight: bold\">Production &amp; Data Management</span><span> </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Organize, transfer, archive, and securely store digital production assets as required.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Assist with data integrity, storage management, and secure file-sharing workflows across platforms.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Support remote desktop and virtual workstation technologies used in animation production environments.  </span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span>Documentation &amp; Security </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Create and maintain technical documentation, support procedures, and end-user guides.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Follow and help enforce IT security standards, company policies, and best practices.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Assist with incident response, root cause analysis, and preventative maintenance efforts.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Contribute to maintaining a secure and stable production environment.  </span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span>Team Collaboration </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Work collaboratively with the broader IT team, production departments, and operations staff.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Participate in testing, evaluations, and special projects related to new hardware, software, and workflows.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Perform additional duties as required to support studio operations.  </span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><br></span></span><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: underline\"><span><span>Skills &amp; Qualifications </span></span></span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span>Required Qualifications </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Diploma or post-secondary education in Information Technology, Computer Systems, or a related field.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>1–3 years of experience in a technical support, desktop support, or junior systems administration role is an asset.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Working knowledge of:  </span></span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span><span>Windows 11 </span> </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>macOS  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span>Linux environments (CentOS, Rocky Linux, or equivalent) </span> </span></span></span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt\"><span><span><span>Experience supporting Microsoft 365 applications and services including: </span> </span></span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Outlook  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Teams  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>SharePoint  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Word  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Excel  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>PowerPoint  </span></span></span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt\"><span><span>Familiarity with:  </span></span></span>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Active Directory / Entra ID  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Remote desktop technologies such as PCoIP, Teradici, and HP RGS  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>IT ticketing systems and documentation platforms  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Video conferencing tools including Zoom and Microsoft Teams</span></span></span></li>\n<li>Diagnosing and repairing workstation hardware issues.  </li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Character traits we need:</span></span></li>\n</ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Strong analytical and troubleshooting skills.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Excellent interpersonal, communication, and customer service skills.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Ability to manage multiple priorities in a fast-paced production environment.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Self-motivated and collaborative.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Ability to lift and move computer equipment and peripherals as required.</span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Think of others </span></span></span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span>Assets/ Nice to Have</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Experience supporting animation, VFX, or media production environments. </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Familiarity with animation production pipelines and tools.   </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>CompTIA A+ certification or equivalent technical certification.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Experience with asset management and archival workflows.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Valid driver’s license and ability to travel locally if required.  </span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><br></span></span><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span><span>Work Environment </span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span>Hybrid office and remote support environment.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Fast-paced production studio supporting multiple concurrent animation projects.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Occasional after-hours or weekend support may be required during production deadlines or maintenance windows.  </span></span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span><br></span></span><br></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\"><span><span>What Success Looks Like in This Role </span></span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span><span><span>Technical issues are resolved quickly and professionally with minimal disruption to production. </span> </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>New employees are onboarded efficiently and fully operational on day one.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Systems, workstations, and user environments remain stable, secure, and well-documented.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Communication with users is clear, respectful, and solution-focused.  </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>The IT team is viewed as reliable, collaborative, and proactive in supporting studio operations. </span></span></span></li>\n</ul>",
    "compensation": "CAD $50,000-65,000k/ year",
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