Home › Companies › Onit › Mid-Market Customer Success Manager
Mid-Market Customer Success Manager
Onit · Remote - USA · Remote · Active · $82,500–$110,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Onit |
| Title | Mid-Market Customer Success Manager |
| Normalized title | - |
| Department / team | CX / Customer Success |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $82,500–$110,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-03 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Onit. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in CX. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Onit |
| Source | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| ATS provider | Lever |
Description
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Key Responsibilities:
Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor
Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges
Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate
Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities
Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio
Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams
Develop and share best practices across the CS org to continuously improve efficiency and effectiveness
Required Skills:
4+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success).
Proven ability to manage a high-volume account portfolio with minimal oversight
Experience navigating complex stakeholder environments — Legal Ops, Legal, Finance, and IT
Familiarity with Salesforce and CS platforms (Gainsight, ChurnZero, or similar)
Background in SaaS or legal technology is a strong plus
Comfortable working in a scaling organization where processes are still being built
Bachelor's degree preferred
Full job record
| Job ID | 7a13ee11f7059b2766dca1dfc1f881fe748a4ea5 |
| Org ID | 2d4ad78f-2135-41b2-b145-15f9ddf748fb |
| Source ID | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| Board ID | c4df0d9e-1f77-4eea-9f04-73a4d69da60b |
| Provider | lever |
| Provider Job Key | 95700f19-4864-43fb-bbfc-0b1e9febdcd3 |
| Title | Mid-Market Customer Success Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote - USA |
| Department | CX |
| Team | Customer Success |
| Employment Type | Full-time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 82500-110000 per-year-salary |
| Salary Min | 82,500 |
| Salary Max | 110,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/onit/95700f19-4864-43fb-bbfc-0b1e9febdcd3 |
| Apply URL | https://jobs.lever.co/onit/95700f19-4864-43fb-bbfc-0b1e9febdcd3/apply |
| First Seen At | 2026-06-03 12:27:37Z |
| Last Seen At | 2026-06-06 07:57:02Z |
| Last Checked At | 2026-06-06 07:57:02Z |
| Last Changed At | 2026-06-03 12:27:37Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 19:35:13Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=onit/date=2026-06-06/2026-06-06T07-57-02-016Z-e7049f9de3c6d5210789a5f5dbe1d4adaf9ad29308bd1f80c4172757bc65994b.json |
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