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Technical Support Engineer (Entry Level / Graduate)

Imanagecom · Belfast · Hybrid · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyImanagecom
TitleTechnical Support Engineer (Entry Level / Graduate)
Normalized title-
Department / team-
LocationBelfast
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-10 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Imanagecom.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyImanagecom
Source534c8edc-a503-4ddf-b110-639d6310d854
ATS providerJazzHR / ApplyToJob

Description

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Technical Support Engineer at iManage means… You’re passionate about problem-solving and taking ownership of your work.  You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products. You’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career. One of our leaders, Director of our Cloud Support team ( John Conrad ), said it best: "An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem". iM Responsible For…   Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments Developing and maintaining a deep technical knowledge of our iManage product suite Effectively collaborating with customer engineers and system integrators to support complex system deployment projects Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions Proactively assisting customers and internal teams to avoid or reduce problem occurrence iM Qualified Because I Have…   A Bachelor’s degree in computer science or information technology (Or Equivalent) A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause. Experience with Microsoft operating systems. Working knowledge of SQL database technologies Knowledge of mobile solutions including Apple iOS Knowledge of TCP/IP networking concepts and troubleshooting methodologies An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript. Bonus Points If I Have...   Experience with Programming\Scripting languages. Experience working with Supporting technologies (Citrix, VM Ware etc.) Experience with Python or PowerShell Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To…   Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  Own my career path with our internal development framework. Ask us more about this!  Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.  Enjoy flexible work hours that empower me to balance personal time with professional commitments.  Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By…   Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.  Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.  Rewarding me with an annual performance-based bonus.  Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)  Matching my pension contribution (up to 6%)  Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.  Providing Group life cover, including life insurance, income protection, and critical illness protection.  Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed  Having multiple company wellness days each year to prioritize mental health and well-being.  Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. About iManage… At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/ #LI-SR1 #LI-Hybrid

Full job record

Job ID7a0cab6c36f3f6f84db1c9456cbd5e46c7394fc4
Org IDdc4101fc-c216-4485-8bf7-c65f9b59da38
Source ID534c8edc-a503-4ddf-b110-639d6310d854
Board ID534c8edc-a503-4ddf-b110-639d6310d854
Providerjazzhr
Provider Job KeyO2RTIbCN4j
TitleTechnical Support Engineer (Entry Level / Graduate)
Normalized Title
Statusactive
Activeyes
Location TextBelfast
Department
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryBelfast
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://imanagecom.applytojob.com/apply/O2RTIbCN4j/Technical-Support-Engineer-Entry-Level-Graduate
Apply URLhttps://imanagecom.applytojob.com/apply/O2RTIbCN4j/Technical-Support-Engineer-Entry-Level-Graduate
First Seen At2026-06-10 11:57:22Z
Last Seen At2026-06-21 12:23:37Z
Last Checked At2026-06-21 12:23:37Z
Last Changed At2026-06-10 11:57:22Z
Inactive At
Source Posted At2026-06-09 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=imanagecom/date=2026-06-21/2026-06-21T12-23-34-335Z-a6379daa4cba543d30bdeee896994be7849218e98af11cb92bce5e70d219ab11.json
Event Fields
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  "source_hash": "2e7ae03af956b53b8fae597926be33c6075be2815a72ea4a91a0c46885f2c15f",
  "last_changed_at": "2026-06-10T11:57:22.168Z",
  "active_status": "active"
}
Parsed Structured
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    "country": "Belfast",
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    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T12:23:36.947Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
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    "countries": [
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    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://imanagecom.applytojob.com/apply/jobs/details/O2RTIbCN4j?&",
    "heading": "Technical Support Engineer (Entry Level / Graduate)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://imanagecom.applytojob.com/apply/O2RTIbCN4j/Technical-Support-Engineer-Entry-Level-Graduate",
    "description_html": "<span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.</em><br><br><strong>Being a Technical Support Engineer at iManage means…</strong><br><br>You’re passionate about problem-solving and taking ownership of your work.  You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products.<br><br>You’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career. <br><br>One of our leaders, Director of our Cloud Support team (<a href=\"https://www.linkedin.com/in/conrad-john/\" target=\"_blank\">John Conrad</a>), said it best:<br><strong>\"An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem\".</strong><br><br><strong>iM Responsible For…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Developing and maintaining a deep technical knowledge of our iManage product suite</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Effectively collaborating with customer engineers and system integrators to support complex system deployment projects</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactively assisting customers and internal teams to avoid or reduce problem occurrence</span></span></li></ul><br><strong><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">iM Qualified Because I Have…</span></span></strong><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A Bachelor’s degree in computer science or information technology (Or Equivalent)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Microsoft operating systems.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Working knowledge of SQL database technologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of mobile solutions including Apple iOS</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of TCP/IP networking concepts and troubleshooting methodologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.</span></span></li></ul><strong><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bonus Points If I Have...</span></span></strong><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Programming\\Scripting languages.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with Supporting technologies (Citrix, VM Ware etc.)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Python or PowerShell</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!<br><br><strong>iM Getting To…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own my career path with our internal development framework. Ask us more about this! </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enjoy flexible work hours that empower me to balance personal time with professional commitments. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. </span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iManage Is Supporting Me By…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Rewarding me with an annual performance-based bonus. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Matching my pension contribution (up to 6%) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing Group life cover, including life insurance, income protection, and critical illness protection. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Having multiple company wellness days each year to prioritize mental health and well-being. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.<br><br><strong>About iManage…</strong><br><br>At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. <br><br>We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.<br>So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. <br><br><em><strong>Whoever you are, whatever you do, however you work. Make it mean something at iManage.</strong></em><br><br>iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.</span></span><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></span></p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Learn more at: <a href=\"http://www.imanage.com\">www.imanage.com</a><br><br>Please see our privacy statement for more information on how we handle your personal data: <a href=\"https://imanage.com/privacy-policy/\">https://imanage.com/privacy-policy/</a><br> <br>#LI-SR1<br>#LI-Hybrid</span></span>",
    "description_text": "We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.\n Being a Technical Support Engineer at iManage means…\nYou’re passionate about problem-solving and taking ownership of your work.  You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products.\nYou’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career.\nOne of our leaders, Director of our Cloud Support team ( John Conrad ), said it best:\n \"An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem\".\n iM Responsible For…\n  Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments\n Developing and maintaining a deep technical knowledge of our iManage product suite\n Effectively collaborating with customer engineers and system integrators to support complex system deployment projects\n Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies\n Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions\n Proactively assisting customers and internal teams to avoid or reduce problem occurrence\n iM Qualified Because I Have…\n  A Bachelor’s degree in computer science or information technology (Or Equivalent)\n A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution\n Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.\n Experience with Microsoft operating systems.\n Working knowledge of SQL database technologies\n Knowledge of mobile solutions including Apple iOS\n Knowledge of TCP/IP networking concepts and troubleshooting methodologies\n An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc\n Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.\n Bonus Points If I Have...\n  Experience with Programming\\Scripting languages.\n Experience working with Supporting technologies (Citrix, VM Ware etc.)\n Experience with Python or PowerShell\n Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!\n iM Getting To…\n  Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!\n Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.\n Own my career path with our internal development framework. Ask us more about this!\n Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.\n Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.\n Enjoy flexible work hours that empower me to balance personal time with professional commitments.\n Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.\n iManage Is Supporting Me By…\n  Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.\n Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.\n Rewarding me with an annual performance-based bonus.\n Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)\n Matching my pension contribution (up to 6%)\n Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.\n Providing Group life cover, including life insurance, income protection, and critical illness protection.\n Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed\n Having multiple company wellness days each year to prioritize mental health and well-being.\n Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.\n iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.\n About iManage…\nAt iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.\nWe are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.\nSo we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.\n Whoever you are, whatever you do, however you work. Make it mean something at iManage.\niManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n Learn more at: www.imanage.com\nPlease see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/\n#LI-SR1\n#LI-Hybrid",
    "jsonld_jobposting": {
      "url": "https://imanagecom.applytojob.com/apply/O2RTIbCN4j/Technical-Support-Engineer-Entry-Level-Graduate",
      "@type": "JobPosting",
      "title": "Technical Support Engineer (Entry Level / Graduate)",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-09",
      "description": "<span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em>We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.</em><br><br><strong>Being a Technical Support Engineer at iManage means…</strong><br><br>You’re passionate about problem-solving and taking ownership of your work.  You will be utilising your technical skills to help analyse and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products.<br><br>You’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career. <br><br>One of our leaders, Director of our Cloud Support team (<a href=\"https://www.linkedin.com/in/conrad-john/\" target=\"_blank\">John Conrad</a>), said it best:<br><strong>\"An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem\".</strong><br><br><strong>iM Responsible For…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Analysing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Developing and maintaining a deep technical knowledge of our iManage product suite</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Effectively collaborating with customer engineers and system integrators to support complex system deployment projects</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proactively assisting customers and internal teams to avoid or reduce problem occurrence</span></span></li></ul><br><strong><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">iM Qualified Because I Have…</span></span></strong><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A Bachelor’s degree in computer science or information technology (Or Equivalent)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A Customer-oriented and friendly approach – a drive to achieve a satisfied customer, not just a technical resolution</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Microsoft operating systems.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Working knowledge of SQL database technologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of mobile solutions including Apple iOS</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of TCP/IP networking concepts and troubleshooting methodologies</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">An understanding of Internet technologies: firewalls, web servers, web proxy servers, etc</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of web technologies such as Microsoft IIS and Apache, XML, HTML, JavaScript.</span></span></li></ul><strong><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bonus Points If I Have...</span></span></strong><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Programming\\Scripting languages.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience working with Supporting technologies (Citrix, VM Ware etc.)</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience with Python or PowerShell</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!<br><br><strong>iM Getting To…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Own my career path with our internal development framework. Ask us more about this! </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Enjoy flexible work hours that empower me to balance personal time with professional commitments. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. </span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>iManage Is Supporting Me By…</strong></span></span><br> <ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Rewarding me with an annual performance-based bonus. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Matching my pension contribution (up to 6%) </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing Group life cover, including life insurance, income protection, and critical illness protection. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Having multiple company wellness days each year to prioritize mental health and well-being. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. </span></span></li></ul><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.<br><br><strong>About iManage…</strong><br><br>At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. <br><br>We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.<br>So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. <br><br><em><strong>Whoever you are, whatever you do, however you work. Make it mean something at iManage.</strong></em><br><br>iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.</span></span><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></span></p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Learn more at: <a href=\"http://www.imanage.com\">www.imanage.com</a><br><br>Please see our privacy statement for more information on how we handle your personal data: <a href=\"https://imanage.com/privacy-policy/\">https://imanage.com/privacy-policy/</a><br> <br>#LI-SR1<br>#LI-Hybrid</span></span>",
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