Client Care Counsellor – Advice Line

{
  "content_hash": "65e299f56a43cb39f46c952492f7098d0b08f40c1870a368711061c94e80e466",
  "source_hash": "1edba7c87132be856dc9228f66070dd05f91749bbb8c6ce0ece36683cbd185ba",
  "last_changed_at": "2026-05-30T05:55:53.133Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote - UK",
    "city": null,
    "region": null,
    "country": "Remote - UK",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:58:24.212Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Remote - UK",
      "city": null,
      "region": null,
      "country": "Remote - UK",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Remote - UK"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2425320",
  "name": "Client Care Counsellor – Advice Line",
  "office": "Remote - UK",
  "keywords": [],
  "schedule": "full-or-part-time",
  "createdAt": "2025-11-12T14:42:45+00:00",
  "seniority": "experienced",
  "department": "Clinical",
  "occupation": "mental_health",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About us:",
      "value": "<span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people.</span><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Our vision is to change and save as many lives as possible.</span>"
    },
    {
      "name": "Role Brief:",
      "value": "<span style=\"color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service. The role of the EAP Advice line Counsellor is suited to fully qualified Psychotherapists / Counsellors. This role will require evaluating the needs of our clients, conducting screening assessments, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources.</span><br><br>"
    },
    {
      "name": "Schedule:",
      "value": "<span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">After 3 weeks of fully paid training, delivered fully remote from Monday to Friday 9am to 5pm, the set schedule will be either 3 × 10-hour shifts or 4 × 10-hour shifts, with 1 weekend day worked (either Saturday or Sunday) as a fixed part of the schedule.</span>"
    },
    {
      "name": "Responsibilities:",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.</li><li style=\"border:0px solid;margin:0px;\">To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary</li><li style=\"border:0px solid;margin:0px;\">Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations</li><li style=\"border:0px solid;margin:0px;\">Identify the presenting problem and determine appropriate service response level as per case response level standards</li><li style=\"border:0px solid;margin:0px;\">Meet key objectives around call volume and quality.</li><li style=\"border:0px solid;margin:0px;\">First point of contact to our clients via phone, sms, live chat and WhatsApp</li><li style=\"border:0px solid;margin:0px;\">To operate within all policies, procedures and guidelines of the EAP service.</li><li style=\"border:0px solid;margin:0px;\">To participate in team meetings and attend other meetings as deemed necessary.</li><li style=\"border:0px solid;margin:0px;\">Excellent customer service skills with strong written and verbal communication skills</li><li style=\"border:0px solid;margin:0px;\">Ability to cope with a high volume of incoming calls and chats.</li><li style=\"border:0px solid;margin:0px;\">Works well under pressure</li><li style=\"border:0px solid;margin:0px;\">Enjoys working to targets around call volumes and call quality</li><li style=\"border:0px solid;margin:0px;\">To be flexible regarding working hours.</li><li style=\"border:0px solid;margin:0px;\">Reviewing and handling of cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level</li><li style=\"border:0px solid;margin:0px;\">Liaising with clinical governance around complex, high risk case</li><li style=\"border:0px solid;margin:0px;\">Working on specific tasks required relating to service development, expansion of service.</li><li style=\"border:0px solid;margin:0px;\">Work collaboratively with other clinical and non-clinical teams to ensure a seamless client experience for our clients</li></ul>"
    },
    {
      "name": "Requirements:",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Hold a recognised qualification in Counselling or Psychotherapy </li><li style=\"border:0px solid;margin:0px;\">Minimum of 200 post-qualified accrued counselling hours. We may report from the supervisor to verify. </li><li style=\"border:0px solid;margin:0px;\">Full registered membership and/ or accreditation with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. <span>ACP/PSI/BACP/BPS/UKCP/BABCP/EAPA/COSCA/CORST/NCPS /APCP</span>)  is an essential requirement. Unfortunately, Individual and Student Membership cannot be accepted</li><li style=\"border:0px solid;margin:0px;\">Strong computer skills and mastering current software and applications (such as Microsoft Office) Ability to work at a fast paced environment and to meet key objectives around call volume and quality.</li><li style=\"border:0px solid;margin:0px;\">Ability to adapt to both the ever changing client and organizational needs</li><li style=\"border:0px solid;margin:0px;\">Ability to work in a fast-paced environment and to multi-task, when needed</li><li style=\"border:0px solid;margin:0px;\">Strong empathy and listening skills</li><li style=\"border:0px solid;margin:0px;\">Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs</li><li style=\"border:0px solid;margin:0px;\">Experience working with a variety of clients reflecting a wide range of clinical presentations.</li><li style=\"border:0px solid;margin:0px;\">Experience of screening clients & carrying out initial screening appointments.</li><li style=\"border:0px solid;margin:0px;\">Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.</li><li style=\"border:0px solid;margin:0px;\">Good clinical judgement and understanding of your responsibilities regarding confidentiality</li><li style=\"border:0px solid;margin:0px;\">Strong work ethic and professionalism</li><li style=\"border:0px solid;margin:0px;\">Ability to work over the phone and through chat</li><li style=\"border:0px solid;margin:0px;\">Strong interpersonal and communication skills.</li><li><p>Confidential Working Environment: Clinicians must be able to work from a private, confidential space to ensure client conversations remain secure and aligned with professional counselling standards.</p><p><br></p></li></ul>"
    },
    {
      "name": "Desirable:",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Experience working with clients using short term models of therapeutic intervention, particularly CBT</li><li style=\"border:0px solid;margin:0px;\">Experience working within a busy EAP service</li><li style=\"border:0px solid;margin:0px;\">Experience working on phone lines</li></ul>"
    },
    {
      "name": "What are the benefits of working at SPECTRUM.LIFE?",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Part-time or Full-Time permanent contract</li><li style=\"border:0px solid;margin:0px;\">Work from home from anywhere in the UK. The role cannot be performed from overseas. </li><li style=\"border:0px solid;margin:0px;\">Full training provided between Monday and Friday, 9 am to 5 pm, for 3 weeks </li><li style=\"border:0px solid;margin:0px;\">Career Progression for clinical and non-clinical colleagues ­</li><li style=\"border:0px solid;margin:0px;\">1 hour of individual clinical supervision per month in-house</li><li style=\"border:0px solid;margin:0px;\">Extensive list of employee perks and benefits: <a href=\"https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl\">https://app.box.com/s/6wwkvowbev6cn7tlvq9yz32amnpmnvcl</a></li></ul>"
    }
  ],
  "occupationCategory": "medical_and_health",
  "recruitingCategory": "Permanent employee"
}