Home › Companies › DF82F4FEC533913CE59D380DC7829351 › Customer Success Analyst II
Customer Success Analyst II
DF82F4FEC533913CE59D380DC7829351 · Red Cat Corporate - Salt Lake City, UT 84115; 2800 S West Temple, Suite 5, Salt Lake City, UT, 84115, USA · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | DF82F4FEC533913CE59D380DC7829351 |
| Title | Customer Success Analyst II |
| Normalized title | - |
| Department / team | - |
| Location | Salt Lake City, UT, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-06-19 / 2026-06-20 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from DF82F4FEC533913CE59D380DC7829351. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Salt Lake City. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | DF82F4FEC533913CE59D380DC7829351 |
| Source | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| ATS provider | Paycom ATS |
Description
Description
Position Summary
Red Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments.
The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer success responsibilities with operational coordination, reporting, and data analysis to help improve customer satisfaction, business visibility, and operational efficiency.
The ideal candidate is organized, detail-oriented, and analytical, with experience supporting customer-facing operations in a fast-paced environment. This individual will collaborate closely with Customer Support, Finance, Revenue Operations, Sales Operations, Supply Chain, and subsidiary teams to ensure efficient execution of customer requests and internal business processes.
Essential Duties and Responsibilities
Customer Success & Operational Support
Manage out-of-warranty service and repair requests, including customer communication, quotation coordination, approvals, and status updates.
Support customer spare parts fulfillment activities across multiple business units and subsidiaries.
Partner with Revenue Operations and Sales Operations teams to ensure accurate and timely processing of customer orders and requests.
Monitor customer priorities and communicate potential issues or escalations to appropriate stakeholders.
Assist with improving customer experience through process enhancements and operational support initiatives.
Maintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively.
Data Analytics & Reporting
Develop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment.
Track and report on key performance indicators (KPIs) and service metrics.
Identify trends, process inefficiencies, and opportunities for improvement through data analysis.
Generate recurring and ad hoc reports for leadership and cross-functional teams.
Support inventory analysis, forecasting activities, and operational planning initiatives.
Cross-Functional Collaboration
Work with Finance teams to maintain accurate customer pricing, service rates, and price lists.
Coordinate with Supply Chain and Operations teams to support inventory planning and material availability.
Collaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards.
Participate in continuous improvement initiatives focused on operational effectiveness and scalability.
Systems & Process Management
Utilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking.
Ensure data accuracy and integrity across business systems.
Support the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes.
Assist with system audits, data validation, and process documentation efforts.
Required Qualifications
Bachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred.
2–4 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field.
Strong analytical skills with the ability to interpret data and communicate actionable insights.
Experience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred.
Ability to manage multiple priorities and projects simultaneously.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
Experience with CRM and ERP systems required.
Microsoft Dynamics 365 and SAP Business One experience preferred.
Experience creating reports, dashboards, and operational metrics.
Comfortable working with large datasets and KPI reporting.
Experience with business intelligence or data visualization tools is a plus.
Additional Desired Qualifications
Self-motivated and capable of working independently while collaborating effectively within a team environment.
Strong problem-solving and critical-thinking skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Adaptable and comfortable working in a dynamic, growing organization.
Customer-focused mindset with a passion for operational excellence and continuous improvement.
Physical Requirements and Working Conditions
Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.
Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.
Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.
May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.
Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.
Occasional off-hours or weekend work required for emergency facility responses or projects as needed
Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.
Background Check
This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.
EEO and ITAR/EAR Work Authorization Disclosure
Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.
E-Verify
The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.
Compensation: Base pay, plus generous annual equity package and potential bonuses.
Full job record
| Job ID | 79fa7e8609c5375d9fb20ef6c94100fa0a5b221f |
| Org ID | 0ba30d0c-7802-468e-8b2f-34b1ccb00b80 |
| Source ID | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| Board ID | e4f1eccd-b038-47ec-a09c-02b91cca1ccb |
| Provider | paycom |
| Provider Job Key | 365906 |
| Title | Customer Success Analyst II |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Red Cat Corporate - Salt Lake City, UT 84115; 2800 S West Temple, Suite 5, Salt Lake City, UT, 84115, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | UT |
| City | Salt Lake City |
| Salary Raw | Description Position Summary Red Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments. The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer success responsibilities with operational coordination, reporting, and data analysis to help improve customer satisfaction, business visibility, and operational efficiency. The ideal candidate is organized, detail-oriented, and analytical, with experience supporting customer-facing operations in a fast-paced environment. This individual will collaborate closely with Customer Support, Finance, Revenue Operations, Sales Operations, Supply Chain, and subsidiary teams to ensure efficient execution of customer requests and internal business processes. Essential Duties and Responsibilities Customer Success & Operational Support Manage out-of-warranty service and repair requests, including customer communication, quotation coordination, approvals, and status updates. Support customer spare parts fulfillment activities across multiple business units and subsidiaries. Partner with Revenue Operations and Sales Operations teams to ensure accurate and timely processing of customer orders and requests. Monitor customer priorities and communicate potential issues or escalations to appropriate stakeholders. Assist with improving customer experience through process enhancements and operational support initiatives. Maintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively. Data Analytics & Reporting Develop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment. Track and report on key performance indicators (KPIs) and service metrics. Identify trends, process inefficiencies, and opportunities for improvement through data analysis. Generate recurring and ad hoc reports for leadership and cross-functional teams. Support inventory analysis, forecasting activities, and operational planning initiatives. Cross-Functional Collaboration Work with Finance teams to maintain accurate customer pricing, service rates, and price lists. Coordinate with Supply Chain and Operations teams to support inventory planning and material availability. Collaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards. Participate in continuous improvement initiatives focused on operational effectiveness and scalability. Systems & Process Management Utilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking. Ensure data accuracy and integrity across business systems. Support the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes. Assist with system audits, data validation, and process documentation efforts. Required Qualifications Bachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred. 2–4 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field. Strong analytical skills with the ability to interpret data and communicate actionable insights. Experience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred. Ability to manage multiple priorities and projects simultaneously. Excellent written, verbal, and interpersonal communication skills. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook. Experience with CRM and ERP systems required. Microsoft Dynamics 365 and SAP Business One experience preferred. Experience creating reports, dashboards, and operational metrics. Comfortable working with large datasets and KPI reporting. Experience with business intelligence or data visualization tools is a plus. Additional Desired Qualifications Self-motivated and capable of working independently while collaborating effectively within a team environment. Strong problem-solving and critical-thinking skills. Ability to communicate effectively with both technical and non-technical stakeholders. Adaptable and comfortable working in a dynamic, growing organization. Customer-focused mindset with a passion for operational excellence and continuous improvement. Physical Requirements and Working Conditions Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time. Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis. Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy. May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations. Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment. Occasional off-hours or weekend work required for emergency facility responses or projects as needed Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks. Background Check This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law. EEO and ITAR/EAR Work Authorization Disclosure Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization. E-Verify The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules. Compensation: Base pay, plus generous annual equity package and potential bonuses. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=365906&clientkey=DF82F4FEC533913CE59D380DC7829351 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=365906&clientkey=DF82F4FEC533913CE59D380DC7829351 |
| First Seen At | 2026-06-20 10:11:59Z |
| Last Seen At | 2026-06-20 10:11:59Z |
| Last Checked At | 2026-06-20 10:11:59Z |
| Last Changed At | 2026-06-20 10:11:59Z |
| Inactive At | — |
| Source Posted At | 2026-06-19 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=DF82F4FEC533913CE59D380DC7829351/date=2026-06-20/2026-06-20T10-11-56-508Z-c49576ad3c62d0e7068a4d70f4fef3558617bf96aa960c48bc62d3fbc88d575f.json |
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"description": "<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Position Summary</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Red Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. </span></span></span></span></span></span><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"font-family:"Arial",sans-serif\">The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. 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margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Assist with improving customer experience through process enhancements and operational support initiatives.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Maintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:11px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Data Analytics & Reporting</span></span></span></span></span></b></span></span></span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Develop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Track and report on key performance indicators (KPIs) and service metrics.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Identify trends, process inefficiencies, and opportunities for improvement through data analysis.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Generate recurring and ad hoc reports for leadership and cross-functional teams.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Support inventory analysis, forecasting activities, and operational planning initiatives.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:11px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Cross-Functional Collaboration</span></span></span></span></span></b></span></span></span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Work with Finance teams to maintain accurate customer pricing, service rates, and price lists.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Coordinate with Supply Chain and Operations teams to support inventory planning and material availability.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Collaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Participate in continuous improvement initiatives focused on operational effectiveness and scalability.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-top:16px; margin-bottom:11px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Systems & Process Management</span></span></span></span></span></b></span></span></span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Utilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ensure data accuracy and integrity across business systems.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Support the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Assist with system audits, data validation, and process documentation efforts.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Required Qualifications</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Bachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">2–4 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Strong analytical skills with the ability to interpret data and communicate actionable insights.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Experience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ability to manage multiple priorities and projects simultaneously.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Excellent written, verbal, and interpersonal communication skills.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Strong organizational skills and attention to detail.</span></span></span></span></span> </span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Experience with CRM and ERP systems required.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Microsoft Dynamics 365 and SAP Business One experience preferred.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Experience creating reports, dashboards, and operational metrics.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Comfortable working with large datasets and KPI reporting.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Experience with business intelligence or data visualization tools is a plus.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Additional Desired Qualifications</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Self-motivated and capable of working independently while collaborating effectively within a team environment.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Strong problem-solving and critical-thinking skills.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ability to communicate effectively with both technical and non-technical stakeholders.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Adaptable and comfortable working in a dynamic, growing organization.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Customer-focused mindset with a passion for operational excellence and continuous improvement.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<h2 style=\"margin-top:8px; margin-bottom:4px; text-indent:-.1pt\"><strong><span style=\"font-size:14pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-style:italic\"><span style=\"font-size:11.0pt\"><span style=\"font-style:normal\">Physical Requirements and Working Conditions</span></span></span></span></span></span></span></strong></h2>\r\n\r\n<div align=\"center\" style=\"margin-top:8px; text-align:center; text-indent:-.1pt\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<ul style=\"margin-top:16px; margin-bottom:11px\">\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Occasional off-hours or weekend work required for emergency facility responses or projects as needed</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:16px; margin-bottom:11px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:hanging\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"position:relative\"><span style=\"top:0pt\">Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.</span></span></span></span></span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-top:13px; margin-bottom:13px; text-align:center; text-indent:0in\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Background</span></span></span></b> <b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Check</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">EEO and ITAR/EAR Work Authorization Disclosure</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><b><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">E-Verify</span></span></span></b></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">The company participates </span></span></span><a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\" style=\"color:blue; text-decoration:underline\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">E-Verify</span></span></span></a><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\"> ensure eligibility for employment and compliance with </span></span></span><a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf\" style=\"color:blue; text-decoration:underline\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Right to Work</span></span></span></a><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\"> rules.</span></span></span></span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-top:13px; margin-bottom:13px; text-indent:0in\"><span style=\"font-size:12pt\"><span style=\"line-height:120%\"><span style=\"tab-stops:538.4pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"position:relative\"><span style=\"top:0.5pt\"><span style=\"font-size:11.0pt\"><span style=\"line-height:120%\"><span style=\"font-family:"Arial",sans-serif\">Compensation: Base pay, plus generous annual equity package and potential bonuses.</span></span></span></span></span></span></span></span></span></p>\r\n",
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"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Success Analyst II\",\"identifier\":\"J0YV04365906\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/DF82F4FEC533913CE59D380DC7829351/jobs/365906\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DF82F4FEC533913CE59D380DC7829351\",\"datePosted\":\"2026-06-19\",\"description\":\"Job DetailsJob Location: Red Cat Corporate - Salt Lake City, UT 84115Position Summary\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRed Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments.\\r\\n\\r\\nThe Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer success responsibilities with operational coordination, reporting, and data analysis to help improve customer satisfaction, business visibility, and operational efficiency.\\r\\n\\r\\nThe ideal candidate is organized, detail-oriented, and analytical, with experience supporting customer-facing operations in a fast-paced environment. This individual will collaborate closely with Customer Support, Finance, Revenue Operations, Sales Operations, Supply Chain, and subsidiary teams to ensure efficient execution of customer requests and internal business processes.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nEssential Duties and Responsibilities\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nCustomer Success & Operational Support\\r\\n\\r\\n\\r\\n\\tManage out-of-warranty service and repair requests, including customer communication, quotation coordination, approvals, and status updates.\\r\\n\\tSupport customer spare parts fulfillment activities across multiple business units and subsidiaries.\\r\\n\\tPartner with Revenue Operations and Sales Operations teams to ensure accurate and timely processing of customer orders and requests.\\r\\n\\tMonitor customer priorities and communicate potential issues or escalations to appropriate stakeholders.\\r\\n\\tAssist with improving customer experience through process enhancements and operational support initiatives.\\r\\n\\tMaintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively.\\r\\n\\r\\n\\r\\nData Analytics & Reporting\\r\\n\\r\\n\\r\\n\\tDevelop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment.\\r\\n\\tTrack and report on key performance indicators (KPIs) and service metrics.\\r\\n\\tIdentify trends, process inefficiencies, and opportunities for improvement through data analysis.\\r\\n\\tGenerate recurring and ad hoc reports for leadership and cross-functional teams.\\r\\n\\tSupport inventory analysis, forecasting activities, and operational planning initiatives.\\r\\n\\r\\n\\r\\nCross-Functional Collaboration\\r\\n\\r\\n\\r\\n\\tWork with Finance teams to maintain accurate customer pricing, service rates, and price lists.\\r\\n\\tCoordinate with Supply Chain and Operations teams to support inventory planning and material availability.\\r\\n\\tCollaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards.\\r\\n\\tParticipate in continuous improvement initiatives focused on operational effectiveness and scalability.\\r\\n\\r\\n\\r\\nSystems & Process Management\\r\\n\\r\\n\\r\\n\\tUtilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking.\\r\\n\\tEnsure data accuracy and integrity across business systems.\\r\\n\\tSupport the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes.\\r\\n\\tAssist with system audits, data validation, and process documentation efforts.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRequired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tBachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred.\\r\\n\\t2–4 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field.\\r\\n\\tStrong analytical skills with the ability to interpret data and communicate actionable insights.\\r\\n\\tExperience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred.\\r\\n\\tAbility to manage multiple priorities and projects simultaneously.\\r\\n\\tExcellent written, verbal, and interpersonal communication skills.\\r\\n\\tStrong organizational skills and attention to detail. \\r\\n\\tProficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.\\r\\n\\tExperience with CRM and ERP systems required.\\r\\n\\tMicrosoft Dynamics 365 and SAP Business One experience preferred.\\r\\n\\tExperience creating reports, dashboards, and operational metrics.\\r\\n\\tComfortable working with large datasets and KPI reporting.\\r\\n\\tExperience with business intelligence or data visualization tools is a plus.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdditional Desired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tSelf-motivated and capable of working independently while collaborating effectively within a team environment.\\r\\n\\tStrong problem-solving and critical-thinking skills.\\r\\n\\tAbility to communicate effectively with both technical and non-technical stakeholders.\\r\\n\\tAdaptable and comfortable working in a dynamic, growing organization.\\r\\n\\tCustomer-focused mindset with a passion for operational excellence and continuous improvement.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPhysical Requirements and Working Conditions\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tMust be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.\\r\\n\\tAbility to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.\\r\\n\\tUse of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.\\r\\n\\tMay be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.\\r\\n\\tRegular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.\\r\\n\\tOccasional off-hours or weekend work required for emergency facility responses or projects as needed\\r\\n\\tRequires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nBackground Check\\r\\n\\r\\nThis position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.\\r\\n\\r\\nEEO and ITAR/EAR Work Authorization Disclosure\\r\\n\\r\\nRed Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.\\r\\n\\r\\nE-Verify\\r\\n\\r\\nThe company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.\\r\\n\\r\\nCompensation: Base pay, plus generous annual equity package and potential bonuses.\\r\\nQualifications\",\"responsibilities\":\"Position Summary\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRed Cat Holdings is a leading technology company focused on developing and integrating advanced unmanned aerial systems (UAS) and unmanned service vehicle (USV) solutions for military, government, and commercial operations. Through its family of subsidiaries, Red Cat delivers mission-critical technologies that support defense readiness, situational awareness, and operational efficiency across complex environments.\\r\\n\\r\\nThe Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer success responsibilities with operational coordination, reporting, and data analysis to help improve customer satisfaction, business visibility, and operational efficiency.\\r\\n\\r\\nThe ideal candidate is organized, detail-oriented, and analytical, with experience supporting customer-facing operations in a fast-paced environment. This individual will collaborate closely with Customer Support, Finance, Revenue Operations, Sales Operations, Supply Chain, and subsidiary teams to ensure efficient execution of customer requests and internal business processes.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nEssential Duties and Responsibilities\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nCustomer Success & Operational Support\\r\\n\\r\\n\\r\\n\\tManage out-of-warranty service and repair requests, including customer communication, quotation coordination, approvals, and status updates.\\r\\n\\tSupport customer spare parts fulfillment activities across multiple business units and subsidiaries.\\r\\n\\tPartner with Revenue Operations and Sales Operations teams to ensure accurate and timely processing of customer orders and requests.\\r\\n\\tMonitor customer priorities and communicate potential issues or escalations to appropriate stakeholders.\\r\\n\\tAssist with improving customer experience through process enhancements and operational support initiatives.\\r\\n\\tMaintain strong relationships with internal and external stakeholders to ensure customer needs are addressed effectively.\\r\\n\\r\\n\\r\\nData Analytics & Reporting\\r\\n\\r\\n\\r\\n\\tDevelop, maintain, and analyze operational reports and dashboards related to customer support, repair operations, inventory, and order fulfillment.\\r\\n\\tTrack and report on key performance indicators (KPIs) and service metrics.\\r\\n\\tIdentify trends, process inefficiencies, and opportunities for improvement through data analysis.\\r\\n\\tGenerate recurring and ad hoc reports for leadership and cross-functional teams.\\r\\n\\tSupport inventory analysis, forecasting activities, and operational planning initiatives.\\r\\n\\r\\n\\r\\nCross-Functional Collaboration\\r\\n\\r\\n\\r\\n\\tWork with Finance teams to maintain accurate customer pricing, service rates, and price lists.\\r\\n\\tCoordinate with Supply Chain and Operations teams to support inventory planning and material availability.\\r\\n\\tCollaborate across multiple Red Cat subsidiaries to support consistent customer support processes and reporting standards.\\r\\n\\tParticipate in continuous improvement initiatives focused on operational effectiveness and scalability.\\r\\n\\r\\n\\r\\nSystems & Process Management\\r\\n\\r\\n\\r\\n\\tUtilize CRM and ERP systems to manage customer information, operational workflows, reporting, and order tracking.\\r\\n\\tEnsure data accuracy and integrity across business systems.\\r\\n\\tSupport the creation, maintenance, and improvement of standard operating procedures (SOPs) and business processes.\\r\\n\\tAssist with system audits, data validation, and process documentation efforts.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRequired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tBachelor's degree in Business, Operations, Analytics, Supply Chain, Finance, or a related field preferred.\\r\\n\\t2–4 years of experience in customer success, business operations, sales operations, customer support, business analytics, or a related field.\\r\\n\\tStrong analytical skills with the ability to interpret data and communicate actionable insights.\\r\\n\\tExperience supporting customer operations in a manufacturing, aerospace, defense, technology, or similar environment preferred.\\r\\n\\tAbility to manage multiple priorities and projects simultaneously.\\r\\n\\tExcellent written, verbal, and interpersonal communication skills.\\r\\n\\tStrong organizational skills and attention to detail. \\r\\n\\tProficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.\\r\\n\\tExperience with CRM and ERP systems required.\\r\\n\\tMicrosoft Dynamics 365 and SAP Business One experience preferred.\\r\\n\\tExperience creating reports, dashboards, and operational metrics.\\r\\n\\tComfortable working with large datasets and KPI reporting.\\r\\n\\tExperience with business intelligence or data visualization tools is a plus.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdditional Desired Qualifications\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tSelf-motivated and capable of working independently while collaborating effectively within a team environment.\\r\\n\\tStrong problem-solving and critical-thinking skills.\\r\\n\\tAbility to communicate effectively with both technical and non-technical stakeholders.\\r\\n\\tAdaptable and comfortable working in a dynamic, growing organization.\\r\\n\\tCustomer-focused mindset with a passion for operational excellence and continuous improvement.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPhysical Requirements and Working Conditions\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tMust be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time.\\r\\n\\tAbility to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis.\\r\\n\\tUse of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy.\\r\\n\\tMay be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations.\\r\\n\\tRegular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment.\\r\\n\\tOccasional off-hours or weekend work required for emergency facility responses or projects as needed\\r\\n\\tRequires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks.\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nBackground Check\\r\\n\\r\\nThis position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.\\r\\n\\r\\nEEO and ITAR/EAR Work Authorization Disclosure\\r\\n\\r\\nRed Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.\\r\\n\\r\\nE-Verify\\r\\n\\r\\nThe company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules.\\r\\n\\r\\nCompensation: Base pay, plus generous annual equity package and potential bonuses.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"RED CAT HOLDINGS\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DF82F4FEC533913CE59D380DC7829351\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2800 S West Temple, Suite 5\",\"addressLocality\":\"Salt Lake City\",\"addressRegion\":\"UT\",\"postalCode\":84115,\"addressCountry\":\"USA\"}},\"validThrough\":\"-0001-11-30\"}",
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