Support Ops

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  "last_changed_at": "2026-05-30T06:04:43.275Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Amman, Building OA2, Jordan",
    "city": "Amman",
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:54.031Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Amman, Building OA2, Jordan",
      "city": "Amman",
      "region": null,
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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    "countries": []
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  "salary_currency": null
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{}

{
  "list_job": {
    "id": "322",
    "isRemote": null,
    "location": {
      "city": "Amman",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18887",
    "locationType": "0",
    "jobOpeningName": "Support Ops",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Amman",
      "state": null,
      "postalCode": "Building OA2",
      "addressCountry": "Jordan"
    },
    "datePosted": "2026-03-20",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\"><span style=\"font-size: 14pt\">ONLY APPLY IF YOU RESIDE IN AMMAN JORDAN</span></span></span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Role Description</span></p>\n<ul>\n<li>Unblocking of Customer Support driven issues</li>\n<li>Investigate issues and provide root cause analysis</li>\n<li>Validating issues against product requirements</li>\n<li>Research issues through code, documentation and interviewing knowledge and stakeholders</li>\n<li>Creating action items from customer raised issues\n<ul>\n<li>Providing workarounds to Customer Support driven issues</li>\n<li>Reporting bugs and product suggestions to product management team</li>\n<li>Reporting documentation improvement requests to technical writing</li>\n<li>Continuously contributing to the troubleshooting guide and improving internal knowledge documentation</li>\n<li>Propose infrastructure and system/software configuration changes to address production issues.</li>\n</ul>\n</li>\n<li>Contributing to the incident report</li>\n<li>Escalate to proper teams in a timeframe that respect our service level agreements</li>\n</ul>\n<p><span style=\"font-weight: bold\">What You Will Do</span></p>\n<ul>\n<li>Unblocking of Customer Support driven issues</li>\n<li>Investigate issues and provide root cause analysis</li>\n<li>Validating issues against product requirements</li>\n<li>Research issues through code, documentation and interviewing knowledge and stakeholders</li>\n<li>Creating action items from customer raised issues\n<ul>\n<li>Providing workarounds to Customer Support driven issues</li>\n<li>Reporting bugs and product suggestions to product management team</li>\n<li>Reporting documentation improvement requests to technical writing</li>\n<li>Continuously contributing to the troubleshooting guide and improving internal knowledge documentation</li>\n<li>Propose infrastructure and system/software configuration changes to address production issues.</li>\n</ul>\n</li>\n<li>Contributing to the incident report</li>\n<li>Escalate to proper teams in a timeframe that respect our service level agreements</li>\n</ul>\n<p><span style=\"font-weight: bold\">Technical Skills</span></p>\n<ul>\n<li>Experience in supporting a .Net based web application.</li>\n<li>Ability to identify complex issues by debugging the application and by analyzing traces and logs and escalating it to L3 team.</li>\n<li>Experience in writing T-SQL Queries, Stored Procedures, Functions etc. to investigate and fix issues.</li>\n<li>Experience in creating Scripts using PowerShell to automate recurring/scheduled tasks and/or facilitate handoff.</li>\n<li>Experience in Server-side languages like C#, <span><span><a href=\"http://asp.net/\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>NET Core, an open-source web development framework | .NET</span></span></a></span></span> is an added advantage.</li>\n<li>Be proficient with JIRA to assign requests to other support/dev teams, track or follow up on requests.</li>\n<li>Effectively time management and Prioritization skills in order to meet high level of service.</li>\n<li>Understanding of Software Architectures and API Designs.</li>\n<li>Understanding of Distributed Systems Designs</li>\n<li>Understanding of SDLC (Software development Life Cycle)</li>\n<li>Understanding of Software Quality best practices</li>\n<li>Understanding of System administration and networking</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Soft Skills</span></p>\n<ul>\n<li>You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.</li>\n<li>You are resourceful, flexible and self-accountable and persevere in the face of obstacles.</li>\n<li>You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.</li>\n<li>You are curious about technology and software and learning how our customers use our product.</li>\n<li>You are a standout teammate who believes that the whole is greater than the sum of all parts.</li>\n<li>You are empathetic and enjoy teaching customers at all levels of technical proficiency.</li>\n<li>You are self-aware and are open to adapting to changing environments.</li>\n<li>You follow through on your commitments, and request help when needed.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Candidate Requirements</span></p>\n<ul>\n<li>You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.</li>\n<li>You are resourceful, flexible and self-accountable and persevere in the face of obstacles.</li>\n<li>You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.</li>\n<li>You are curious about technology and software and learning how our customers use our product.</li>\n<li>You are empathetic and enjoy teaching customers at all levels of technical proficiency.</li>\n<li>You are self-aware and are open to adapting to changing environments.</li>\n<li>You follow through on your commitments, and request help when needed</li>\n</ul>",
    "compensation": null,
    "departmentId": "18887",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Support Ops",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://explorance.bamboohr.com/careers/322",
    "employmentStatusLabel": "Full-Time"
  }
}