Home › Companies › BD2EFC24BA2CF50724C3B3300274CC48 › Service Administrator
Service Administrator
BD2EFC24BA2CF50724C3B3300274CC48 · FirstCall Mechanical Dallas - Dallas, TX 75006; 1750 Briercroft Ct, Dallas, TX, 75006, USA · Active · $2,500 / day · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | BD2EFC24BA2CF50724C3B3300274CC48 |
| Title | Service Administrator |
| Normalized title | - |
| Department / team | - |
| Location | Dallas, TX, United States |
| Work model | - |
| Employment type | - |
| Salary | $2,500 / day |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-28 / 2026-06-03 |
| Changed / last seen | 2026-06-03 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from BD2EFC24BA2CF50724C3B3300274CC48. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Dallas. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | BD2EFC24BA2CF50724C3B3300274CC48 |
| Source | 77086074-e3cf-40ff-b3b4-2169564cb016 |
| ATS provider | Paycom ATS |
Description
Description
A FirstCall Mechanical Company
SERVICE ADMINISTRATOR
Location: Dallas, TX
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
POSITION OVERVIEW
We are currently seeking an experienced Service Administrator to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.
JOB RESPONSIBILITIES
Assist new and existing customers with service requests, inquiries and concerns
Communicate to the service manager when complaints come through
Process work orders, including the creation, updates, and closing of orders to track and document service activities
Order, track, and manage inventory parts and supplies needed for service
Generate and issue invoices of services rendered, ensuring accurate billing and timely payment collection
Help with billing and invoicing
Coordinate with the service manager on work order completion
Set up and manage service jobs in BuildOps by creating work orders, scheduling technicians, entering job details, tracking progress, and ensuring accurate documentation throughout the service process.
Manage and maintain customer portals by updating service information, tracking work orders, uploading required documentation, and ensuring accurate communication between customers, technicians, and internal teams.
Assist the Accounting Department with collections
ACCOUNTABILITIES
Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and Electrical needs.
ORGANIZATIONAL ALIGNMENT
This position reports directly to the local Branch Manager
Qualifications
QUALIFICATIONS
2+ years of experience as a Service Administrator
Experience in Microsoft Office Software
Previous experience in a construction-related support role, preferred
Experience with BulidOps, preferred
Excellent leadership, time management and critical thinking skills
BEHAVIORAL PROFILE
Language Skills
Ability to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.
Mathematical Skills
Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.
Reasoning Ability
Strong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.
Physical Demands
While performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.
Full job record
| Job ID | 79dc65bcbeaaac32154fd4b88d02081f091b6788 |
| Org ID | c27da5c2-351e-4ae9-9053-7174e2927259 |
| Source ID | 77086074-e3cf-40ff-b3b4-2169564cb016 |
| Board ID | 77086074-e3cf-40ff-b3b4-2169564cb016 |
| Provider | paycom |
| Provider Job Key | 155802 |
| Title | Service Administrator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | FirstCall Mechanical Dallas - Dallas, TX 75006; 1750 Briercroft Ct, Dallas, TX, 75006, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Dallas |
| Salary Raw | Description A FirstCall Mechanical Company SERVICE ADMINISTRATOR Location: Dallas, TX WHO IS FIRSTCALL MECHANICAL? FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. BENEFITS OVERVIEW FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: Competitive Weekly Pay Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances POSITION OVERVIEW We are currently seeking an experienced Service Administrator to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. JOB RESPONSIBILITIES Assist new and existing customers with service requests, inquiries and concerns Communicate to the service manager when complaints come through Process work orders, including the creation, updates, and closing of orders to track and document service activities Order, track, and manage inventory parts and supplies needed for service Generate and issue invoices of services rendered, ensuring accurate billing and timely payment collection Help with billing and invoicing Coordinate with the service manager on work order completion Set up and manage service jobs in BuildOps by creating work orders, scheduling technicians, entering job details, tracking progress, and ensuring accurate documentation throughout the service process. Manage and maintain customer portals by updating service information, tracking work orders, uploading required documentation, and ensuring accurate communication between customers, technicians, and internal teams. Assist the Accounting Department with collections ACCOUNTABILITIES Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and Electrical needs. ORGANIZATIONAL ALIGNMENT This position reports directly to the local Branch Manager Qualifications QUALIFICATIONS 2+ years of experience as a Service Administrator Experience in Microsoft Office Software Previous experience in a construction-related support role, preferred Experience with BulidOps, preferred Excellent leadership, time management and critical thinking skills BEHAVIORAL PROFILE Language Skills Ability to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors. Mathematical Skills Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks. Reasoning Ability Strong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information. Physical Demands While performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role. |
| Salary Min | 2,500 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | day |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=155802&clientkey=BD2EFC24BA2CF50724C3B3300274CC48 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=155802&clientkey=BD2EFC24BA2CF50724C3B3300274CC48 |
| First Seen At | 2026-06-03 10:04:23Z |
| Last Seen At | 2026-06-06 09:50:13Z |
| Last Checked At | 2026-06-06 09:50:13Z |
| Last Changed At | 2026-06-03 10:04:23Z |
| Inactive At | — |
| Source Posted At | 2026-05-28 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=BD2EFC24BA2CF50724C3B3300274CC48/date=2026-06-06/2026-06-06T09-50-11-095Z-e8875a5402f5e3f9254fd96b4d8ca7d7d150ca9db8933b570d4dbca05adbc636.json |
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"description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">A FirstCall Mechanical Company </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>SERVICE ADMINISTRATOR </strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Location: </strong>Dallas, TX</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>WHO IS FIRSTCALL MECHANICAL?</strong> </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>BENEFITS OVERVIEW</strong> </span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">FirstCall Mechanical values our employees' well-being, growth, and success! 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The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. </span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>JOB RESPONSIBILITIES</b> </span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Assist new and existing customers with service requests, inquiries and concerns</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Communicate to the service manager when complaints come through </span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Process work orders, including the creation, updates, and closing of orders to track and document service activities</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Order, track, and manage inventory parts and supplies needed for service</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Generate and issue invoices of services rendered, ensuring accurate billing and timely payment collection</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Help with billing and invoicing</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Coordinate with the service manager on work order completion </span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Set up and manage service jobs in BuildOps by creating work orders, scheduling technicians, entering job details, tracking progress, and ensuring accurate documentation throughout the service process.</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Manage and maintain customer portals by updating service information, tracking work orders, uploading required documentation, and ensuring accurate communication between customers, technicians, and internal teams.</span></span></span></li>\r\n\t<li style=\"margin-left:32px; margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Assist the Accounting Department with collections</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"> </p>\r\n\r\n<p style=\"margin-bottom:11px\"> </p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>ACCOUNTABILITIES</b> </span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry </span></span></span></li>\r\n\t<li style=\"margin-bottom:11px; margin-left:8px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and Electrical needs.</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>ORGANIZATIONAL ALIGNMENT </b> </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">This position reports directly to the local Branch Manager</span></span></span></p>\r\n",
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With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. \\r\\n\\r\\nFirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. \\r\\n\\r\\nBENEFITS OVERVIEW \\r\\n\\r\\nFirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: \\r\\n\\r\\n\\r\\n\\tCompetitive Weekly Pay \\r\\n\\tComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) \\r\\n\\tFinancial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability \\r\\n\\tTime-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans \\r\\n\\tCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program \\r\\n\\tGenerous Referral Bonus of $2,500 per referral \\r\\n\\tRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances\\r\\n\\r\\n\\r\\nPOSITION OVERVIEW \\r\\n\\r\\nWe are currently seeking an experienced Service Administrator to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. \\r\\n\\r\\nJOB RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tAssist new and existing customers with service requests, inquiries and concerns\\r\\n\\tCommunicate to the service manager when complaints come through \\r\\n\\tProcess work orders, including the creation, updates, and closing of orders to track and document service activities\\r\\n\\tOrder, track, and manage inventory parts and supplies needed for service\\r\\n\\tGenerate and issue invoices of services rendered, ensuring accurate billing and timely payment collection\\r\\n\\tHelp with billing and invoicing\\r\\n\\tCoordinate with the service manager on work order completion \\r\\n\\tSet up and manage service jobs in BuildOps by creating work orders, scheduling technicians, entering job details, tracking progress, and ensuring accurate documentation throughout the service process.\\r\\n\\tManage and maintain customer portals by updating service information, tracking work orders, uploading required documentation, and ensuring accurate communication between customers, technicians, and internal teams.\\r\\n\\tAssist the Accounting Department with collections\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nACCOUNTABILITIES \\r\\n\\r\\n\\r\\n\\tContinual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry \\r\\n\\tElite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and Electrical needs.\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT \\r\\n\\r\\nThis position reports directly to the local Branch Manager\\r\\nQualificationsQUALIFICATIONS \\r\\n\\r\\n\\r\\n\\t2+ years of experience as a Service Administrator\\r\\n\\tExperience in Microsoft Office Software\\r\\n\\tPrevious experience in a construction-related support role, preferred \\r\\n\\tExperience with BulidOps, preferred\\r\\n\\tExcellent leadership, time management and critical thinking skills\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.\\r\\n\\r\\nMathematical Skills\\r\\n\\r\\nProficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nWhile performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus.\\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. \\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"responsibilities\":\"A FirstCall Mechanical Company \\r\\n\\r\\nSERVICE ADMINISTRATOR \\r\\n\\r\\nLocation: Dallas, TX\\r\\n\\r\\nWHO IS FIRSTCALL MECHANICAL? \\r\\n\\r\\nFirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. 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The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. \\r\\n\\r\\nJOB RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tAssist new and existing customers with service requests, inquiries and concerns\\r\\n\\tCommunicate to the service manager when complaints come through \\r\\n\\tProcess work orders, including the creation, updates, and closing of orders to track and document service activities\\r\\n\\tOrder, track, and manage inventory parts and supplies needed for service\\r\\n\\tGenerate and issue invoices of services rendered, ensuring accurate billing and timely payment collection\\r\\n\\tHelp with billing and invoicing\\r\\n\\tCoordinate with the service manager on work order completion \\r\\n\\tSet up and manage service jobs in BuildOps by creating work orders, scheduling technicians, entering job details, tracking progress, and ensuring accurate documentation throughout the service process.\\r\\n\\tManage and maintain customer portals by updating service information, tracking work orders, uploading required documentation, and ensuring accurate communication between customers, technicians, and internal teams.\\r\\n\\tAssist the Accounting Department with collections\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nACCOUNTABILITIES \\r\\n\\r\\n\\r\\n\\tContinual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry \\r\\n\\tElite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and Electrical needs.\\r\\n\\r\\n\\r\\nORGANIZATIONAL ALIGNMENT \\r\\n\\r\\nThis position reports directly to the local Branch Manager\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"FIRSTCALL MECHANICAL GROUP LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD2EFC24BA2CF50724C3B3300274CC48\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1750 Briercroft Ct\",\"addressLocality\":\"Dallas\",\"addressRegion\":\"TX\",\"postalCode\":75006,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS \\r\\n\\r\\n\\r\\n\\t2+ years of experience as a Service Administrator\\r\\n\\tExperience in Microsoft Office Software\\r\\n\\tPrevious experience in a construction-related support role, preferred \\r\\n\\tExperience with BulidOps, preferred\\r\\n\\tExcellent leadership, time management and critical thinking skills\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.\\r\\n\\r\\nMathematical Skills\\r\\n\\r\\nProficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nWhile performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus.\\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. \\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"experienceRequirements\":\"QUALIFICATIONS \\r\\n\\r\\n\\r\\n\\t2+ years of experience as a Service Administrator\\r\\n\\tExperience in Microsoft Office Software\\r\\n\\tPrevious experience in a construction-related support role, preferred \\r\\n\\tExperience with BulidOps, preferred\\r\\n\\tExcellent leadership, time management and critical thinking skills\\r\\n\\r\\n\\r\\nBEHAVIORAL PROFILE\\r\\n\\r\\nLanguage Skills\\r\\n\\r\\nAbility to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.\\r\\n\\r\\nMathematical Skills\\r\\n\\r\\nProficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.\\r\\n\\r\\nReasoning Ability\\r\\n\\r\\nStrong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.\\r\\n\\r\\nPhysical Demands\\r\\n\\r\\nWhile performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus.\\r\\n\\r\\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. \\r\\n\\r\\nFirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.\\r\\n\",\"validThrough\":\"2026-07-27\"}",
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"qualifications": "<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>QUALIFICATIONS</b> </span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">2+ years of experience as a Service Administrator</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Experience in Microsoft Office Software</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Previous experience in a construction-related support role, preferred </span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Experience with BulidOps, preferred</span></span></span></li>\r\n\t<li style=\"margin-left:32px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Excellent leadership, time management and critical thinking skills</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>BEHAVIORAL PROFILE</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>Language Skills</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Ability to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents. Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>Mathematical Skills</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division. Ability to work with percentages, ratios, and basic financial calculations. Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>Reasoning Ability</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">Strong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>Physical Demands</b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\">While performing the duties of this role, the employee is regularly required to sit, use hands for typing and office-related tasks, and communicate clearly. The employee may occasionally need to stand, walk, or lift office materials up to 25 pounds. Vision requirements include close vision for computer work and the ability to adjust focus.</span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"line-height:115%\"><b>NOTE: </b>This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><i><strong>FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.</strong></i></span></span></p>\r\n",
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