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    "requisitionDescription": "<div><p data-pasted=\"true\">If you&rsquo;re driven, passionate, and dedicated to professional growth, we think Kraus-Anderson Insurance has something special to offer.&nbsp;</p><p><strong>About Us:</strong> Kraus-Anderson Companies were founded more than 100 years ago with the guiding principle of making our clients&#39; needs our first priority. Our goal is to be your agent of choice, solving your difficult problems, whether commercial or personal, with innovative and cutting-edge solutions. At Kraus-Anderson, we are dedicated to fostering a dynamic and inclusive workplace. We believe in empowering our employees and providing them with the tools they need to succeed.</p><p><strong>Job Description:</strong> As an Onboarding and Operational Support Specialist, you will play a central role in delivering a smooth, compliant onboarding experience for new clients as they transition to KA. You will gather and validate critical plan and client information to ensure accurate setup in our systems and a seamless handoff to the assigned service team. Working directly with carriers, you will confirm plan details, establish access, and help ensure the client&rsquo;s first interactions with KA are timely, clear, and positive. When key client contacts change, you will proactively coordinate carrier access updates and reintroduce the client to KA&rsquo;s client-experience-focused service model.</p><p>Join our team and discover how, together, we really can make <em>the</em> difference.</p><p><strong><u>Job Details:</u></strong></p><p>Position Title: Onboarding and Operational Support Specialist</p><p>Position Type: Full-time, Exempt</p><p>Position Location: Burnsville, MN&nbsp;</p><p>Pay Range: $60,000.00 - $90,000.00. Pay is based on many factors including but not limited to education, skill, experience, training, certifications, and other business needs.</p><p><strong><u>Key Responsibilities:</u></strong></p><ul style=\"list-style-type: disc;\"><li>Understand and actively work toward agency goals and strategies</li><li>Understand and actively round accounts by offering additional agency services</li><li>Manage New Client Experience<ul style=\"list-style-type: circle;\"><li>Conduct welcome/introduction call</li><li>Oversee implementation timeline, tasks, and client expectations</li><li>Engage service team in correct set-up of systems by providing required information</li><li>Review with service team online enrollment platform for accuracy, effectively coordinate account handoff to assigned Account Executive and provide Account Executive concerns regarding current program or administration issues</li></ul></li><li>Manage Carrier and Vendor Systems Information<ul style=\"list-style-type: circle;\"><li>Oversee carrier/vendor portal access for internal team and clients</li><li>Maintain documentation of portal access, portal capabilities/services, and access process for internal team and clients</li><li>Manage Agent of Record (AOR) process from Sales/Service Team to Carrier Communications</li></ul></li><li>Manage Delivery and Process Improvement<ul style=\"list-style-type: circle;\"><li>Work to continuously improve process and client experience</li><li>Assist with maintenance of Standard Operating Procedures (SOP), create and maintain templates, identify areas of potential automation for efficiency and accuracy</li><li>Assist with maintaining and updating Benefit Manuals, Proposal Templates, and other documents to maintain compliance and branding message</li></ul></li><li>Complete additional projects as developed and assigned by your supervisor or management</li></ul><p><strong><u>Qualifications:</u></strong></p><ul type=\"disc\"><li>Valid Minnesota Life/Health Insurance License&nbsp;</li><li>Minimum of 3 years large business group life/health Customers Service or client facing compliance experience is preferred</li><li>Prior experience using Applied EPIC is preferred but not required.</li><li>Ability to work collaboratively across departments.</li></ul><p><strong><u>Why KA?</u></strong></p><p>We offer a challenging, rewarding, and supportive environment where employees are positioned to make a positive impact on our business, our communities, and their own future.&nbsp;</p><p>We believe in building leaders. KA offers a wide range of enrichment and professional growth opportunities through KA University and community service opportunities through our KA Has Heart Volunteer Program.</p><p>KA offers full-time employees (30+ hours) a significant Total Rewards package including:</p><ul type=\"disc\"><li>Medical insurance Plan Options</li><li>Health Savings Accounts (HSA)</li><li>Flex Spending Accounts (FSA)</li><li>Wellness Program</li><li>401(k) Plan</li><li>Company sponsored Short-Term and Long-Term Disability</li><li>Company sponsored Life/Accidental Death and Dismemberment Insurance</li><li>Time Off including vacation, sick and holiday pay</li><li>Workplace Flexibility</li><li>Paid Parental Leave</li><li>Paid Military Leave for Active Reserve Duty</li></ul><p><strong>How to Apply:</strong> Please apply here if you are you are interested in joining our team.&nbsp;</p><p><br></p><p>EOE / Vets / Disabled</p></div>\n",
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