GUEST SERVICE AGENT

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    "requisitionDescription": "<div><p>This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Job Specifications</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Minimum Qualifications:</strong></em></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\">Minimum one year Front Desk experience at a comparable quality property preferred</li><li style=\"box-sizing: border-box;\">General knowledge of hotel departments preferred</li><li style=\"box-sizing: border-box;\">Excellent communication skills &ndash; oral and written</li><li style=\"box-sizing: border-box;\">Excellent guest service skills</li><li style=\"box-sizing: border-box;\">Ability to stand for an eight hour shift</li><li style=\"box-sizing: border-box;\">Ability to work a flexible schedule to include weekends and holidays</li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Job Duties</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Job Specific</strong></em></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\">Welcomes and registers guests in an outstandingly friendly, professional, efficient manner</li><li style=\"box-sizing: border-box;\">Whenever possible assigns rooms which satisfy all special requests</li><li style=\"box-sizing: border-box;\">Obtains necessary credit and payment information from guests</li><li style=\"box-sizing: border-box;\">Provides traveler check cashing and foreign currency conversion for Hotel guests</li><li style=\"box-sizing: border-box;\">Coordinates with other Hotel departments to satisfy guest requests</li><li style=\"box-sizing: border-box;\">Provides detailed information about Hotel facilities and operating hours</li><li style=\"box-sizing: border-box;\">Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms</li><li style=\"box-sizing: border-box;\">Posts charges received by Front Desk from Hotel outlets</li><li style=\"box-sizing: border-box;\">Adheres completely to all Grand Service standards</li><li style=\"box-sizing: border-box;\">Sells rooms in accordance with Front Desk sales strategies</li><li style=\"box-sizing: border-box;\">Receives and transmits guest messages</li><li style=\"box-sizing: border-box;\">Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies</li><li style=\"box-sizing: border-box;\">Distributes and coordinates completion of survey cards during guest check-out</li><li style=\"box-sizing: border-box;\">Assists guests with kiosks computers for guest check-in &amp; check-out</li><li style=\"box-sizing: border-box;\">Coordinates room changes for guests</li><li style=\"box-sizing: border-box;\">Issues and provides access and close out for guest safe deposit boxes</li><li style=\"box-sizing: border-box;\">Answers telephone calls and guest inquiries in a friendly, professional manner</li><li style=\"box-sizing: border-box;\">Reads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin Board</li><li style=\"box-sizing: border-box;\">Reads Group Profiles and Banquet Event information on a daily basis</li><li style=\"box-sizing: border-box;\">Maintains the cleanliness and excellent condition of equipment and work area</li><li style=\"box-sizing: border-box;\">Other duties as assigned</li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">General</strong></em></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\">Promotes and applies teamwork skills at all times</li><li style=\"box-sizing: border-box;\">Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance</li><li style=\"box-sizing: border-box;\">Is polite, friendly, and helpful to guests, management and fellow employees</li><li style=\"box-sizing: border-box;\">Executes emergency procedures in accordance with hotel standards</li><li style=\"box-sizing: border-box;\">Complies with required safety regulations and procedures</li><li style=\"box-sizing: border-box;\">Attends appropriate hotel meetings and training sessions</li><li style=\"box-sizing: border-box;\">Maintains cleanliness and excellent condition of equipment and work area</li><li style=\"box-sizing: border-box;\">Complies with hotel standards, policies and rules</li><li style=\"box-sizing: border-box;\">Recycles whenever possible</li><li style=\"box-sizing: border-box;\">Remains current with hotel information and changes</li><li style=\"box-sizing: border-box;\">Complies with hotel uniform and grooming standards</li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.</p><p><br></p></div>\n",
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