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Home › Companies › 03b8886b F882 459d B333 Cb82bbd50708 19000101 000001 › Account Manager

Account Manager

03b8886b F882 459d B333 Cb82bbd50708 19000101 000001 · Glastonbury, CT, US, Glastonbury, CT · Hybrid · Deleted · $90,000–$120,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company03b8886b F882 459d B333 Cb82bbd50708 19000101 000001
TitleAccount Manager
Normalized title-
Department / team-
LocationGlastonbury, CT, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$90,000–$120,000 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-05

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Glastonbury.Open
Work model jobsActive Hybrid postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company03b8886b F882 459d B333 Cb82bbd50708 19000101 000001
Sourcebc2d853c-fa56-4a19-887a-1df5ed82c1df
ATS providerADP Workforce Now Recruiting

Description

SUMMARY The Account Manager serves as the primary business contact for assigned clients and is responsible for client satisfaction and retention.  The Account Manager is expected to consistently provide excellent customer service to accounts, respond quickly to client needs, and provide accurate, high-quality deliverables and responses.  In addition, the Account Manager must build relationships with clients and brokers to ensure high retention rates and secure growth with customers whenever possible. Essential Functions & Responsibilities Collaborate with Underwriting to develop a proactive renewal strategy that successfully retains customers. Manage the renewal process with timely responses and creative solutions to ensure the successful continuation of client business and internal growth opportunities. Establish and maintain mutually beneficial client business relationships by close and frequent interaction with brokers, client decision makers, and their support teams.  Create and adhere to an annual client visitation plan that includes annual year-end review meetings as appropriate.  Exceed expectations by attentive service to client, broker, or consultant inquiries.  Proactively provide updates on Delta products, processes, and changes; keep client plan designs current with marketplace trends.     Act as the liaison to appropriate Delta Dental staff to help resolve claim concerns, to address eligibility submission issues, and to obtain information on Delta Dental products.  Coordinate the exchange of information between internal and external business partners and communicate the importance of accountability to staff.  Assist operational areas responsible for eligibility, underwriting, and billing/collections of group premiums to avoid payment delinquencies when the home office is unsuccessful in resolving issues.  Monitor group accounts to identify potential problems and work with functional areas to avoid or resolve issues. Track and follow up on problems and concerns to ensure they are resolved. Escalate issues to the appropriate level when necessary. Offer alternative solutions within Delta Dental’s established administrative processes to meet the group's needs. Refer new business inquiries and requests for proposals to account executives. Update the sales and account management team when existing business is out to bid. Participate in the final stages of a new business sale to establish an early service and management relationship. In partnership with account executives, attend and participate in new group implementation meetings.  Manage activity to ensure new groups are installed according to requirements within the specified time frame.  Ensure group requirements are documented , and Delta Dental staff involved in serving the account understand and accept the requirements.    Attend open enrollment and benefit fairs as needed, including virtual and hybrid formats. Oversee meeting material production and distribution. Provide consistent updates to Salesforce (CRM)on all important client or business information obtained. Utilize the CRM system to enter and document workflow requests.  Proactive promotion of wellness and the benefits of good oral health.  Other duties may be assigned.   Essential Qualifications DDNJ Competencies Accountability Adaptability-Flexibility Communication-Listening Skills Customer Focus Confidentiality Ethics and Values Problem Solving-Analysis Attention to Detail Ability to Maintain Composure Dependability Knowledge, Skills & Abilities Technical and Functional Account management (3–5+ years) with emphasis on creating, maintaining, and enhancing customer and broker relationships Customer knowledge and consultative selling skills; ability to execute and build effective relationships Business and financial acumen; strategic and organizational planning capability Excellent verbal and written communication skills; strong attention to detail Highly organized; able to manage multiple priorities Leadership, facilitation, strategic thinking, problem-solving, decision-making, negotiation, and analytical skills Broad knowledge of business functions; ability to influence, motivate, and lead cross-functional team members to achieve agreement Proficiency in Salesforce or comparable CRM platform; Microsoft Office Suite Ability to travel/visit clients and brokers as required Required Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and perform extensive close keyboard and PC work   Ability to walk, talk or hear  Occasionally required to stand and reach with hands and arms  Working Environment Ability to meet deadlines and attendance standards.   The noise level in the work environment is usually moderate.  This classification will require you to sign a confidentiality agreement.  Experience, Education, and Certifications Required Experience Required 3–5 years of account management experience (or equivalent combination of education, training, and experience) Experience creating, maintaining, and enhancing customer and broker relationships Dental and/or medical insurance experience strongly preferred; carrier side or broker side experience a plus Demonstrated maturity and expertise in business, financial, strategic, and organizational planning Required Educational Level Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent combination of education, training, and experience) Certifications / Licenses Active Health Insurance License (must have or be willing to acquire and maintain) Valid driver’s license and reliable transportation required for local travel throughout Connecticut About Delta Dental of New Jersey & Connecticut Delta Dental of New Jersey, Inc. is New Jersey's leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs. Offering dental benefits since 1969, Delta Dental of New Jersey's mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut. Benefits In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about. The benefits set forth in this posting reflect DDNJ’s benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws. Primary Location Full Time Salary Range In addition to salary, Delta Denta of New Jersey’s offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire. Delta Dental of New Jersey Inc is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Full job record

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Source IDbc2d853c-fa56-4a19-887a-1df5ed82c1df
Board IDbc2d853c-fa56-4a19-887a-1df5ed82c1df
Provideradp_workforcenow
Provider Job Key552691
TitleAccount Manager
Normalized Title—
Statusdeleted
Activeno
Location TextGlastonbury, CT, US, Glastonbury, CT
Department—
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Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionCT
CityGlastonbury
Salary Raw90000.00 To 120000.00 (USD) Annually
Salary Min90,000
Salary Max120,000
Salary CurrencyUSD
Salary Periodyear
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First Seen At2026-05-31 18:50:15Z
Last Seen At2026-06-05 02:53:59Z
Last Checked At2026-06-06 23:43:02Z
Last Changed At2026-06-06 23:43:02Z
Inactive At2026-06-06 23:43:02Z
Source Posted At2026-04-28 14:54:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>SUMMARY  </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The Account Manager serves as the primary business contact for assigned clients and is responsible for client satisfaction and retention.  The Account Manager is expected to consistently provide excellent customer service to accounts, respond quickly to client needs, and provide accurate, high-quality deliverables and responses.  In addition, the Account Manager must build relationships with clients and brokers to ensure high retention rates and secure growth with customers whenever possible. </span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Essential Functions &amp; Responsibilities </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Collaborate with Underwriting to develop a proactive renewal strategy that successfully retains customers. Manage the renewal process with timely responses and creative solutions to ensure the successful continuation of client business and internal growth opportunities.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Establish and maintain mutually beneficial client business relationships by close and frequent interaction with brokers, client decision makers, and their support teams.  Create and adhere to an annual client visitation plan that includes annual year-end review meetings as appropriate.  Exceed expectations by attentive service to client, broker, or consultant inquiries. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Proactively provide updates on Delta products, processes, and changes; keep client plan designs current with marketplace trends.    </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Act as the liaison to appropriate Delta Dental staff to help resolve claim concerns, to address eligibility submission issues, and to obtain information on Delta Dental products.  Coordinate the exchange of information between internal and external business partners and communicate the importance of accountability to staff. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Assist operational areas responsible for eligibility, underwriting, and billing/collections of group premiums to avoid payment delinquencies when the home office is unsuccessful in resolving issues. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Monitor group accounts to identify potential problems and work with functional areas to avoid or resolve issues. Track and follow up on problems and concerns to ensure they are resolved. Escalate issues to the appropriate level when necessary. Offer alternative solutions within Delta Dental&rsquo;s established administrative processes to meet the group&#39;s needs.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Refer new business inquiries and requests for proposals to account executives. Update the sales and account management team when existing business is out to bid. Participate in the final stages of a new business sale to establish an early service and management relationship.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">In partnership with account executives, attend and participate in new group implementation meetings.  Manage activity to ensure new groups are installed according to requirements within the specified time frame.  Ensure group requirements are documented , and Delta Dental staff involved in serving the account understand and accept the requirements.   </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Attend open enrollment and benefit fairs as needed, including virtual and hybrid formats. Oversee meeting material production and distribution.</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Provide consistent updates to Salesforce (CRM)on all important client or business information obtained. Utilize the CRM system to enter and document workflow requests. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Proactive promotion of wellness and the benefits of good oral health. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Other duties may be assigned.  </li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Essential Qualifications </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>DDNJ Competencies  </strong></span></p><table border=\"1\" dir=\"ltr\"><tbody><tr><td class=\"FirstRow FirstCol SCXW147693140 BCX0\" style=\"width: 20.1288%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Accountability </span></p></td><td class=\"FirstRow SCXW147693140 BCX0\" style=\"width: 19.8068%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Adaptability-Flexibility </span></p></td><td class=\"FirstRow SCXW147693140 BCX0\" style=\"width: 20.2899%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Communication-Listening Skills </span></p></td><td class=\"FirstRow SCXW147693140 BCX0\" style=\"width: 19.6457%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Customer Focus </span></p></td><td class=\"FirstRow LastCol SCXW147693140 BCX0\" style=\"width: 20.1288%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Confidentiality </span></p></td></tr><tr><td class=\"FirstCol LastRow SCXW147693140 BCX0\" style=\"width: 20.1288%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Ethics and Values </span></p></td><td class=\"LastRow SCXW147693140 BCX0\" style=\"width: 19.8068%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Problem Solving-Analysis </span></p></td><td class=\"LastRow SCXW147693140 BCX0\" style=\"width: 20.2899%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Attention to Detail </span></p></td><td class=\"LastRow SCXW147693140 BCX0\" style=\"width: 19.6457%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Ability to Maintain Composure </span></p></td><td class=\"LastCol LastRow SCXW147693140 BCX0\" style=\"width: 20.1288%;\"><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">Dependability </span></p></td></tr></tbody></table><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"> </span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Knowledge, Skills &amp; Abilities </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Technical and Functional  </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Account management (3&ndash;5+ years) with emphasis on creating, maintaining, and enhancing customer and broker relationships</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Customer knowledge and consultative selling skills; ability to execute and build effective relationships</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Business and financial acumen; strategic and organizational planning capability</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Excellent verbal and written communication skills; strong attention to detail</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Highly organized; able to manage multiple priorities</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Leadership, facilitation, strategic thinking, problem-solving, decision-making, negotiation, and analytical skills</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Broad knowledge of business functions; ability to influence, motivate, and lead cross-functional team members to achieve agreement</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Proficiency in Salesforce or comparable CRM platform; Microsoft Office Suite</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Ability to travel/visit clients and brokers as required</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Required Physical Abilities </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Ability to sit and perform extensive close keyboard and PC work  </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Ability to walk, talk or hear </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Occasionally required to stand and reach with hands and arms </li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Working Environment </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Ability to meet deadlines and attendance standards.  </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">The noise level in the work environment is usually moderate. </li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">This classification will require you to sign a confidentiality agreement. </li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Experience, Education, and Certifications Required  </strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Experience Required </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">3&ndash;5 years of account management experience (or equivalent combination of education, training, and experience)</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Experience creating, maintaining, and enhancing customer and broker relationships</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Dental and/or medical insurance experience strongly preferred; carrier side or broker side experience a plus&nbsp;</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Demonstrated maturity and expertise in business, financial, strategic, and organizational planning</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Required Educational Level  </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (or equivalent combination of education, training, and experience)</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong>Certifications / Licenses </strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Active Health Insurance License (must have or be willing to acquire and maintain)</li><li style=\"margin-left: 24px; font-family: arial, sans-serif; font-size: 14px;\">Valid driver&rsquo;s license and reliable transportation required for local travel throughout Connecticut</li></ul><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>About Delta Dental of New Jersey &amp; Connecticut</strong></p><p style=\"margin-left:0in;\">Delta Dental of New Jersey, Inc. is New Jersey&#39;s leading dental benefits company, providing or administering coverage to more than 2.2 million people through contracts with groups and individuals in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a licensed insurer that writes dental and vision coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs.&nbsp;</p><p style=\"margin-left:0in;\">Offering dental benefits since 1969, Delta Dental of New Jersey&#39;s mission is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Through its philanthropic arm, the Delta Dental of New Jersey Foundation awards more than $1M in grants annually to support access to dental care and education for underserved children, seniors, veterans, and those with special needs, as well as funds workforce development programs for dental assisting and dental hygiene across New Jersey and Connecticut.</p><p style=\"margin-left:0in;\"><strong>Benefits</strong></p><p style=\"margin-left:0in;\">In addition to a great culture, we offer excellent benefits including medical, dental, vision, life insurance, short and long term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge &ndash; even paid time off to volunteer at causes that you care about.&nbsp;</p><p style=\"margin-left:0in;\">The benefits set forth in this posting reflect DDNJ&rsquo;s benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws.</p><p style=\"margin-left:0in;\"><strong>Primary Location Full Time Salary Range</strong><br>In addition to salary, Delta Denta of New Jersey&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire.</p><p style=\"margin-left:0in;\"><br><strong>Delta Dental of New Jersey Inc is an equal opportunity employer</strong></p><p style=\"margin-left:0in;\">All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: verdana, sans-serif;\">&nbsp;</span></p></div></div></div></div></div></div>\n",
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