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Customer Experience Associate

C24f70f1 F130 4332 830f Cb216e545dc2 9202995511386 2 · Forest City, Forest City, PA, US, Forest City, PA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyC24f70f1 F130 4332 830f Cb216e545dc2 9202995511386 2
TitleCustomer Experience Associate
Normalized title-
Department / team-
LocationForest City, PA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-09 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from C24f70f1 F130 4332 830f Cb216e545dc2 9202995511386 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Forest City.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyC24f70f1 F130 4332 830f Cb216e545dc2 9202995511386 2
Source3f309727-751c-4123-9700-182aafa16cf3
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY: As a Customer Experience Associate, you’ll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You’ll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence. ESSENTIAL FUNCTIONS and DUTIES Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency Handle cashier’s checks, money orders, certified checks, credit card payments, and cash advances Provide access to safe deposit boxes (if available) and assist with related documentation Balance cash drawer and ATM as needed; maintain control and security of cash Open and record night deposit bags; prepare currency orders Greet and assist lobby customers, directing them appropriately Deliver prompt, courteous, and solution-oriented service to all customers Proactively resolve customer concerns and escalate complex issues as needed Answer incoming calls and provide support in alignment with Customer Service Standards Assist customers with account reconciliation and check orders Identify and report potential fraud or suspicious activity Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log Ensure adherence to all bank policies, procedures, and regulatory requirements Use procedural manual as a daily resource Advise customers on bank products and services; identify cross-sell opportunities Support marketing initiatives and participate in community events to enhance visibility and business development Recommend process enhancements to improve efficiency, accuracy, or customer experience Take initiative in learning new systems, procedures, and service strategies Assume additional responsibilities as assigned by leadership Other duties as assigned REQUIRED SKILLS and ABILITIES: Exceptional customer service skills Strong verbal and written communication High attention to detail and accuracy Ability to multitask and prioritize in a fast-paced environment Team-oriented with the ability to work independently Commitment to confidentiality and ethical standards Strong keyboarding, PC, and telephone skills Valid driver’s license with a clean driving record REQUIRED EDUCATION and EXPERIENCE: High school diploma or equivalent Prior experience in a customer-facing banking role desired Previous cash handling and customer service experience preferred TRAVEL REQUIREMENTS: As needed for coverage at other branches. PHYSICAL REQUIREMENTS: (update as needed) Prolonged periods of sitting : Ability to remain seated for extended periods while performing computer-related tasks. Manual dexterity : Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines. Visual acuity : Ability to read and interpret data on computer screens and paper documents. Hearing: Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues. Basic physical tasks : Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds. Mobility: Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.

Full job record

Job ID799fcf5f7ae8985cc72f2c278ed65be62f3bbeb4
Org ID63d2c359-2127-451e-90b4-7baddeadf305
Source ID3f309727-751c-4123-9700-182aafa16cf3
Board ID3f309727-751c-4123-9700-182aafa16cf3
Provideradp_workforcenow
Provider Job Key588572
TitleCustomer Experience Associate
Normalized Title—
Statusactive
Activeyes
Location TextForest City, Forest City, PA, US, Forest City, PA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionPA
CityForest City
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c24f70f1-f130-4332-830f-cb216e545dc2&ccId=9202995511386_2&lang=en_US&type=JS&jobId=588572&jwId=9203114688294_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=c24f70f1-f130-4332-830f-cb216e545dc2&ccId=9202995511386_2&lang=en_US&type=JS&jobId=588572&jwId=9203114688294_1
First Seen At2026-05-31 18:28:00Z
Last Seen At2026-06-06 12:14:50Z
Last Checked At2026-06-06 12:14:50Z
Last Changed At2026-06-06 12:14:50Z
Inactive At—
Source Posted At2026-04-09 12:56:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=c24f70f1-f130-4332-830f-cb216e545dc2|9202995511386_2/date=2026-06-06/2026-06-06T12-14-48-110Z-d8f0061ae3a19beaf41064356d8fba78be23fba08c6fcb270f4710be146760ef.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;border:none;' data-pasted=\"true\"><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>POSITION SUMMARY:</span></u></strong></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>As a Customer Experience Associate, you&rsquo;ll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You&rsquo;ll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.</span></p><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>ESSENTIAL FUNCTIONS and DUTIES</span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Handle cashier&rsquo;s checks, money orders, certified checks, credit card payments, and cash advances</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Provide access to safe deposit boxes (if available) and assist with related documentation</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Balance cash drawer and ATM as needed; maintain control and security of cash</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Open and record night deposit bags; prepare currency orders</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Greet and assist lobby customers, directing them appropriately</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Deliver prompt, courteous, and solution-oriented service to all customers</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Proactively resolve customer concerns and escalate complex issues as needed</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Answer incoming calls and provide support in alignment with Customer Service Standards</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Assist customers with account reconciliation and check orders</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Identify and report potential fraud or suspicious activity</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ensure adherence to all bank policies, procedures, and regulatory requirements</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Use procedural manual as a daily resource</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Advise customers on bank products and services; identify cross-sell opportunities</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Support marketing initiatives and participate in community events to enhance visibility and business development</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Recommend process enhancements to improve efficiency, accuracy, or customer experience</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Take initiative in learning new systems, procedures, and service strategies</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Assume additional responsibilities as assigned by leadership</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Other duties as assigned</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><h5 style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;text-decoration:underline;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>REQUIRED SKILLS and ABILITIES:</span></h5><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Exceptional customer service skills</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Strong verbal and written communication</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>High attention to detail and accuracy</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Ability to multitask and prioritize in a fast-paced environment</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Team-oriented with the ability to work independently</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Commitment to confidentiality and ethical standards</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Strong keyboarding, PC, and telephone skills</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Valid driver&rsquo;s license with a clean driving record</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;margin-left:.25in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>REQUIRED EDUCATION and EXPERIENCE:</span></u></strong></p><div style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>High school diploma or equivalent</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Prior experience in a customer-facing banking role desired</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Previous cash handling and customer service experience preferred</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>TRAVEL REQUIREMENTS:</span></u></strong></p><div style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>As needed for coverage at other branches.&nbsp;</span></li></ul></div><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;margin-left:.25in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;border:none;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>PHYSICAL REQUIREMENTS: &nbsp;(update as needed)</span></u></strong></p><div style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Prolonged periods of sitting</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>: Ability to remain seated for extended periods while performing computer-related tasks.</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Manual dexterity</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>: Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Visual acuity</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>: Ability to read and interpret data on computer screens and paper documents.</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Hearing:</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>&nbsp;Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Basic physical tasks</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>: Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.</span></li><li style='margin:0in;font-size:13px;font-family:\"CG Times (WN)\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Mobility:</span></strong><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>&nbsp;Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.</span></li></ul></div></div></div></div>\n",
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            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Experience Associate",
    "clientRequisitionID": "1080",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Forest City",
          "postalCode": "18421",
          "countrySubdivisionLevel1": {
            "codeValue": "PA"
          }
        },
        "nameCode": {
          "shortName": "Forest City, Forest City, PA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/588572?cid=c24f70f1-f130-4332-830f-cb216e545dc2&ccId=9202995511386_2&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 18533
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/799fcf5f7ae8985cc72f2c278ed65be62f3bbeb4?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/63d2c359-2127-451e-90b4-7baddeadf305JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/3f309727-751c-4123-9700-182aafa16cf3JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/799fcf5f7ae8985cc72f2c278ed65be62f3bbeb4/eventsJSON

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