Manager, Revenue Operations

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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About PayByPhone</span></p>\n<p><span style=\"font-size: 12pt\">At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.</span></p>\n<p><br><span style=\"font-size: 12pt\">Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About The Role</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Location: Vancouver (Hybrid)</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Employment type: Full-Time, Permanent</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Reports to: Director, Strategic Finance</span><br></span></p>\n<p><span style=\"font-size: 12pt\">The Manager of Revenue Operations will own the end-to-end revenue infrastructure across Sales, FP&amp;A, Marketing, Customer Success, and Payments. This role will design and operationalize the systems, processes, data, and analytics that enable predictable, scalable revenue growth. The ideal candidate brings a rare combination of strategic thinking, analytical rigor, and hands-on systems expertise—and thrives in a fast-moving, PE-backed or high-growth environment.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">GTM Strategy &amp; Planning</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Partner with the Commercial leadership to define and execute the annual revenue plan; Including territory design, quota allocation, capacity modeling, and pipeline targets.</span></li>\n<li><span style=\"font-size: 12pt\">Acts as the central bridge between Commercial, Product, and FP&amp;A, ensuring every deal is structured, priced, and forecasted in a way that aligns with the company’s value creation goals.</span></li>\n<li><span style=\"font-size: 12pt\">Work with FP&amp;A to continuously improve the revenue forecasting model that integrates pipeline data, conversion rates, and payments revenue streams (transaction volume, merchant acquisition, churn).</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Systems &amp; Technology</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Own the revenue technology stack (CRM, billing/payments platforms, marketing automation, BI tools) and ensure systems are integrated, scalable, and producing reliable data.</span></li>\n<li><span style=\"font-size: 12pt\">Evaluate, implement, and optimize tools across the revenue cycle—including Salesforce, billing systems, and analytics platforms.</span></li>\n<li><span style=\"font-size: 12pt\">Manage vendor relationships and serve as the internal subject-matter expert on RevOps tooling and best practices.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Data, Analytics &amp; Reporting</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Establish a single source of truth for revenue metrics, including ARR/MRR, NDR, LTV, CAC, pipeline velocity, win rates, and payments-specific KPIs (transaction volume, take rate, processing margins).</span></li>\n<li><span style=\"font-size: 12pt\">Design and deliver executive-level dashboards and reporting cadences for the leadership team and board, specifically centered around Commercial x Product performance.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct deep-dive analyses on funnel performance, cohort economics, churn drivers, and pricing/packaging effectiveness to surface actionable insights.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Process &amp; Enablement</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Design and enforce standardized processes across the revenue lifecycle: lead management, opportunity stages, deal desk, contract management, onboarding, and renewals.</span></li>\n<li><span style=\"font-size: 12pt\">Drive cross-functional alignment between Sales, Marketing, Product, FP&amp;A, and Customer Success to reduce friction and accelerate time-to-revenue.</span></li>\n<li><span style=\"font-size: 12pt\">Support sales enablement with playbooks, competitive intelligence, pricing tools, and data-driven coaching insights.</span></li>\n<li><span style=\"font-size: 12pt\">Implement and manage incentive compensation plans, ensuring alignment with company objectives and accurate payout administration.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">CPQ-Specific Operations</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Own the end-to-end CPQ framework for complex opportunities, specifically for payments and MOR deals, including configuration of pricing across transaction fees, gateway costs, interchange pass-through, and value-added services to ensure commercial viability and margin optimization.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with the Commercial leaders, Product, and FP&amp;A to structure and price new deals; Developing scalable pricing models and clear approval guardrails aligned to strategic growth objectives.</span></li>\n<li><span style=\"font-size: 12pt\">Continuously enhance CPQ tooling and pricing governance by embedding adequate sign off processes, margin validation, and scenario modelling; Enabling faster deal turnaround, improved forecast accuracy, and better visibility into unit economics (take rate, cost-to-serve, contribution margin).</span></li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Requirements</span></p>\n<ul>\n<li>Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field; MBA is a plus.</li>\n<li>Foster a culture of accountability, intellectual curiosity, and continuous improvement within the function.</li>\n<li>Expertise with CRM platforms (Salesforce strongly preferred), CPQ, marketing automation (Asana), and BI/analytics tools (Tableau, PowerBI, Looker, or similar).</li>\n<li>Strong analytical skills with the ability to translate complex data into clear strategic recommendations for senior leadership.</li>\n<li>Experience with payments-related metrics and operations (transaction processing, merchant economics, interchange, take rate) is highly valued.</li>\n<li>Hands-on experience with territory planning, quota-setting, compensation design, and pipeline management at scale.</li>\n<li>Excellent cross-functional communication skills; ability to influence without authority across Sales, Marketing, Product, Finance, and Engineering.</li>\n<li>Experience in a payments company, payment processing platform, or merchant services environment.</li>\n<li>Familiarity with usage-based or transaction-based pricing models in addition to traditional SaaS subscription models.</li>\n<li>Track record of leveraging AI/automation to improve forecasting accuracy, lead scoring, or operational efficiency.</li>\n<li>Prior experience operating in a carve-out, integration, or platform buildout context.</li>\n<li>Experience presenting to boards of directors and/or private equity sponsors.</li>\n</ul>\n<p><br><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Compensation: </span>The expected salary range for this role is <span style=\"font-weight: bold\">$140,000 – $150,000 CAD</span>. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Vacation: </span>All permanent full-time employees start with <span style=\"font-weight: bold\">4 weeks of vacation</span> per year.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Personal Days: </span>We provide <span style=\"font-weight: bold\">5 personal days annually</span>, in addition to paid sick days, to support flexibility and work-life balance.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Comprehensive medical &amp; dental coverage: </span>Available to all permanent full-time employees on <span style=\"font-weight: bold\">Day 1</span>, with no waiting period.</p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Employee Assistance Program (EAP): </span>Access to confidential support services and resources for you and your family.</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Career Growth &amp; Learning Support: </span>Opportunities for professional development, continuous learning, and career progression.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Working at PayByPhone</span></p>\n<p><span style=\"font-size: 12pt\">We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Make things happen</span></li>\n<li><span style=\"font-size: 12pt\">Stay curious</span></li>\n<li><span style=\"font-size: 12pt\">Work together</span></li>\n<li><span style=\"font-size: 12pt\">Have fun</span></li>\n<li><span style=\"font-size: 12pt\">See through our customers’ eyes</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">These principles shape how we collaborate, innovate, and deliver on our commitments.</span></p>\n<p><span style=\"font-size: 12pt\">We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation, please reach out to us at [email protected].</span></p>\n<p><br><span style=\"font-size: 12pt\">Want to see our values in action? Visit our <a href=\"https://www.instagram.com/paybyphone/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram</a> and <a href=\"https://www.linkedin.com/company/149407/\" target=\"_blank\" rel=\"noopener noreferrer\">LinkedIn</a>. Curious about the story behind our values? Head over to our <a href=\"https://www.paybyphone.com/about\" target=\"_blank\" rel=\"noopener noreferrer\">About Us</a> page to learn more.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><br></p>",
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