CS Support Coordinator (Weekend PM Shift)

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    "jobShift": "Weekend PM",
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    "description": "<p style=\"margin-left:1px; text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\"><strong><u>JOB SUMMARY:</u>&nbsp; </strong>The CS Support Coordinator (Weekend PM Shift) is the first line of defense and ensures carriers have all relevant transit information regarding pickup, delivery and arrive to the shipper/receiver in a timely and orderly manner. They are critical to effectively and efficiently servicing our customers by managing and tracking customer freight for the purposes of keeping customers informed and updated throughout the duration of transportation. </span></span></span></p>\r\n\r\n<h1><strong><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\"><u>ESSENTIAL DUTIES<em> </em></u></span></span></span></strong></h1>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Follow and execute all aspects of the EASE Customer Journey. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Complete tasks and responsibilities in line with EASE&rsquo;s customer service model and service levels. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Develop lasting relationships by providing superior customer service.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Provide transportation quotes based on market rates and knowledge in a timely manner. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Advise Account Managers and customers of all new developments during the entirety of the shift. Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Provide transparency by updating customer portals regularly and accurately.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Clear, consistent, and professional verbal and written communication to both customers and carriers alike. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Build relationships with carriers to understand needs and secure the utilization of carrier assets. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Ensure customer satisfaction by tracking all shipments. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Analyze and negotiate rates with carriers based on current market prices.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Act with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Ensure all proper carrier paperwork is received for billing when the carrier is added to the EASE Logistics network.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\"><span style=\"color:#0f0f0f\">Execute daily issue recognition/resolution and notify Account Managers accordingly.&nbsp; </span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Book loads by answering inbound calls and making outbound calls.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Build loads by following specifications sent by the customer.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Book loads via email by posting on numerous websites.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Work with the entire operations team to provide the best customer service to customers.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Ensure on-time pickups and deliveries for customers by routing drivers and providing detailed directions and instructions. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Ensure operations are reviewed by the appropriate party before assigning or leaving for the day. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Multitask and provide superior customer service to carriers and customers alike. </span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"font-family:Barlow\"><span style=\"color:#000000\">Other duties as assigned. </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left\">&nbsp;</p>\r\n",
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    "qualifications": "<h1><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\"><u>QUALIFICIATIONS </u></span></span></span></strong></h1>\r\n\r\n<h2><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\"><em><u>Education </u></em></span></span></span></strong></h2>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">High School Diploma or GED is required.&nbsp; </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Additional related training and certifications will be weighted on a case-by-case basis. </span></span></span></li>\r\n</ul>\r\n\r\n<h2><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\"><em><u>Experience </u></em></span></span></span></strong></h2>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">A minimum of 0 years of related experience (Bachelor&rsquo;s degree), or </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">A minimum of 1 year of related experience (Associate&rsquo;s degree), or <span style=\"font-family:'Segoe UI Symbol', sans-serif;\">&bull;</span> &nbsp; In lieu of a degree, a minimum of 3 years related experience required. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Transportation industry experience is a plus. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Sales, customer service, and/or negotiation-related talents. <em><u>Knowledge, Skills, &amp; Abilities</u> </em></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Excellent communicator with a great phone presence. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Constructive problem solver. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Flexible in work hours and adaptable to changing workload. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Be willing to learn a lot very fast. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Ability to remain calm under sometimes stressful situations. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Ability to multi-task and adapt quickly to different situations. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Proficient in Microsoft Office Suite </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment. </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Barlow;\"><span style=\"color:#000000;\">&nbsp;</span></span></span></p>\r\n",
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