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SIEBEL DEVELOPER
E3e7f3f4 1fba 4618 A714 2c2ddb98bb4c 19000101 000001 · Falls Church, VA, US, Falls Church, VA · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | E3e7f3f4 1fba 4618 A714 2c2ddb98bb4c 19000101 000001 |
| Title | SIEBEL DEVELOPER |
| Normalized title | - |
| Department / team | - |
| Location | Falls Church, VA, United States |
| Work model | - |
| Employment type | Contract |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2022-02-08 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
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| Page | What it contains | Open |
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| Company jobs | Active postings from E3e7f3f4 1fba 4618 A714 2c2ddb98bb4c 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Falls Church. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | E3e7f3f4 1fba 4618 A714 2c2ddb98bb4c 19000101 000001 |
| Source | d51eb15e-91e5-4efa-94ce-bf6e03526791 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Title
Consultants (Siebel)
Client
Montgomery County
Resumes Due
7 th July
Rate
Open rate
Duration
1+ Years
Description/Role
Project Background:
In January 2017, DHHS launched an enterprise integrated case management system (eICM) based upon Siebel’s Public Sector software. eICM is used by approximately 1,500 DHHS users. It also integrates with various State, County and DHHS Systems.
Specific work includes, but is not limited to:
Systems Operations and Maintenance Performing customer requested Data Processing, Data Integration and Data Clean-upefforts Ensuring data compatibility, integration and communication with other State, Countyand DHHS systems. Developing and updating application capabilities and functionalities
System Description:
The current eICM system and application configuration baselines are included in the attached documents, specifically:
Enterprise Architecture eICM Document eICM Entity Relationship Diagram
The Contractor must manage the environments to support eICM system. Application software
installations and management are the responsibility of the contractor. The current environments
include:
Development; System Test; Production Fix; Training; Pre-Production; Production; and Disaster Recovery (DR). The exact number of environments the vendor believes are necessary to maintain current functionality should be part of the proposal and will be part of the technical evaluation.
Skills/Experience Required
Scope of work:
Operations and Maintenance The Contractor shall provide maintenance and operations services include: operational support (database and application management and administration), configuration and change control management, and routine preventive, corrective and adaptive maintenance on the eICM System. The Contractor shall provide a management plan and resource allocations for their maintenance and operations activities. Contractor must provide monthly status updates along with the time-sheets for approval. The Contractor shall perform all scheduled application maintenance outside of Business Hours. The Contractor must ensure there is a 99.5% application availability during Business Hours. In the event that a critical issue needs resolution, the County may allow patch jobs to take place during Business Hours. The Contractor must include performance reporting on downtime on a quarterly basis. Business hours are defined as 7:00 AM 6:00 PM Monday Friday except for County Holidays. The Contractor shall ensure that all technologies within the scope of this TOPR and its deliverables remain compliant with County information assurance standards. The Contractor shall develop a Release Management Plan with a 3-month rolling schedule of operations and maintenance activities for Montgomery County approval. This plan must follow best practices for monitoring and controlling the eICM System releases. Under Release Management, the Contractor must also be responsible for deploying changes into the eICM System and managing release changes once deployed. County approval to begin work and release items to production systems is a requirement for all system changes. Release Management components include: Release Plan; Release Scheduling; Release Build and Test; Release Rollback Plan; Release Distribution. The Contractor shall perform Configuration Management and maintain the Configuration Baseline of the eICM application in accordance with County Policies. The Contractor shall also follow the Change and Configuration Management Policies. Incident and Problem Management Support. The Contractor shall communicate with Stakeholders as necessary both informally (daily contact to discuss work orders, incidents and change requests) and formally (attending relevant meetings, as directed by DHHS);
Performing customer requested Data Processing, Data Integration and Data Clean-up Requests The Contractor shall take data files from external systems and convert the data to a from usable by eICM and input the converted data into the eICM system.
Ensuring data compatibility, integration and communication with other State, County and DHHS systems. The Contractor shall ensure that the eICM application is compatible, integrates and communicates with all required State, County and DHHS systems.
Developing and updating application capabilities The County may request the Contractor perform upgrades or enhancements to the current eICM functionality. The Contractor shall provide the County with cost and schedule estimates for proposed projects in order to aide in the feasibility determination of executing said projects, such as system transitions. If the project is approved, the Contractor shall provide a standard method to ensure that projects are defined, monitored, and implemented in a structured, consistent manner that promotes predictability and quality of outcomes so that projects are completed on time and within scope and budget. For approved projects, the Contractor shall regularly report price, schedule, and performance parameters for all development projects and demonstrate the continual assessment and mitigation of potential risks to project success. The Contractor shall follow the same requirements for Release Management Plan (Section 1.5) for updates and enhancement projects. Currently DHHS is considering the following enhancements, and along with the Contractor we will prioritize these after the Contractor quantifies the effort involved for each one. Client portal Interface (Moderate Project) GIS Capabilities (Major Project) Knowledge Based Articles (Major Project) MD Think Interface, E& E Module (Major Project) Screening for Other needs - (Moderate Project) Policy and Rate Table Updates (Moderate Project)
Contractor shall complete these duties and others as assigned with approval of the DHHS Task Order Manager (TOM)
The DHHS reserves the right to review and make final decisions as it pertains to staff and their replacement.
Full job record
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| Org ID | 96de2e4e-2607-4ee2-a502-65cf98110fbd |
| Source ID | d51eb15e-91e5-4efa-94ce-bf6e03526791 |
| Board ID | d51eb15e-91e5-4efa-94ce-bf6e03526791 |
| Provider | adp_workforcenow |
| Provider Job Key | 433752 |
| Title | SIEBEL DEVELOPER |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Falls Church, VA, US, Falls Church, VA |
| Department | — |
| Team | — |
| Employment Type | contract |
| Workplace Type | — |
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| Country | United States |
| Region | VA |
| City | Falls Church |
| Salary Raw | — |
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| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e3e7f3f4-1fba-4618-a714-2c2ddb98bb4c&ccId=19000101_000001&lang=en_US&type=JS&jobId=433752&jwId=9200357319012_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e3e7f3f4-1fba-4618-a714-2c2ddb98bb4c&ccId=19000101_000001&lang=en_US&type=JS&jobId=433752&jwId=9200357319012_1 |
| First Seen At | 2026-05-31 18:58:40Z |
| Last Seen At | 2026-06-06 11:59:38Z |
| Last Checked At | 2026-06-06 11:59:38Z |
| Last Changed At | 2026-06-06 11:59:38Z |
| Inactive At | — |
| Source Posted At | 2022-02-08 22:20:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=e3e7f3f4-1fba-4618-a714-2c2ddb98bb4c|19000101_000001/date=2026-06-06/2026-06-06T11-59-35-409Z-451af3b35076496eb210c0b76ef42cbde18e14a4bee9bab25e609d962d2e2b43.json |
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"requisitionDescription": "\n <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.3.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.3.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n <div class=\"fr-view\">\n <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"isPasted\" style=\"width:1232.6pt;background:white;border-collapse:collapse;\" width=\"1643\"><tbody><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;padding: 0cm 5.4pt 0cm 5.4pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'>Title</p></td><td style=\"width: 1126.6pt;border-top: 1pt solid windowtext;border-right: 1pt solid windowtext;border-bottom: 1pt solid windowtext;border-image: initial;border-left: none;padding: 0cm 5.4pt;vertical-align: top;\" valign=\"top\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">Consultants (Siebel)</span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Client</span></p></td><td style=\"width: 1126.6pt;border-top: none;border-left: none;border-bottom: 1pt solid windowtext;border-right: 1pt solid windowtext;padding: 0cm 5.4pt;vertical-align: top;\" valign=\"top\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">Montgomery County</span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Resumes Due</span></p></td><td style=\"width: 1126.6pt;border-top: none;border-left: none;border-bottom: 1pt solid windowtext;border-right: 1pt solid windowtext;padding: 0cm 5.4pt;vertical-align: top;\" valign=\"top\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">7<sup>th</sup> July </span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Rate</span></p></td><td style=\"width: 1126.6pt;border-top: none;border-left: none;border-bottom: 1pt solid windowtext;border-right: 1pt solid windowtext;padding: 0cm 5.4pt;vertical-align: top;\" valign=\"top\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">Open rate</span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Duration</span></p></td><td style=\"width: 1126.6pt;border-top: none;border-left: none;border-bottom: 1pt solid windowtext;border-right: 1pt solid windowtext;padding: 0cm 5.4pt;vertical-align: top;\" valign=\"top\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"color:black;\">1+ Years</span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;height:43.1pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Description/Role</span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p></td><td style=\"width:1126.6pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:43.1pt;\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Project Background:</span></strong></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">In January 2017, DHHS launched an enterprise integrated case management system (eICM) based upon <strong>Siebel’s</strong> Public Sector software. eICM is used by approximately 1,500 DHHS users. It also integrates with various State, County and DHHS Systems.</span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Specific work includes, but is not limited to:</span></p><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Systems Operations and Maintenance</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Performing customer requested Data Processing, Data Integration and Data Clean-upefforts</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Ensuring data compatibility, integration and communication with other State, Countyand DHHS systems.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Developing and updating application capabilities and functionalities</span></li></ul><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">System Description:</span></strong></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The current eICM system and application configuration baselines are included in the attached documents, specifically:</span></p><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Enterprise Architecture eICM Document</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">eICM Entity Relationship Diagram</span></li></ul><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor must manage the environments to support eICM system. Application software</span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">installations and management are the responsibility of the contractor. The current environments</span></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">include:</span></p><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Development;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">System Test;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Production Fix;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Training;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Pre-Production;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Production; and</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Disaster Recovery (DR).</span></li></ul><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The exact number of environments the vendor believes are necessary to maintain current functionality should be part of the proposal and will be part of the technical evaluation.</span></p></td></tr><tr><td style=\"width:106.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\">Skills/Experience Required</span></p></td><td style=\"width:1126.6pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"91.41813755325624%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Scope of work:</span></strong></p><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><ol start=\"1\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Operations and Maintenance</span></strong></li></ol><ol start=\"1\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"a\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size:16px;\">The Contractor shall provide maintenance and operations services include: operational support (database and application management and administration), configuration and change control management, and routine preventive, corrective and adaptive maintenance on the eICM System.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size:16px;\">The Contractor shall provide a management plan and resource allocations for their maintenance and operations activities. Contractor must provide monthly status updates along with the time-sheets for approval.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall perform all scheduled application maintenance outside of Business Hours. The Contractor must ensure there is a 99.5% application availability during Business Hours. In the event that a critical issue needs resolution, the County may allow patch jobs to take place during Business Hours. The Contractor must include performance reporting on downtime on a quarterly basis. Business hours are defined as 7:00 AM 6:00 PM Monday Friday except for County Holidays.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall ensure that all technologies within the scope of this TOPR and its deliverables remain compliant with County information assurance standards.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall develop a Release Management Plan with a 3-month rolling schedule of operations and maintenance activities for Montgomery County approval. This plan must follow best practices for monitoring and controlling the eICM System releases. Under Release Management, the Contractor must also be responsible for deploying changes into the eICM System and managing release changes once deployed. County approval to begin work and release items to production systems is a requirement for all system changes. Release Management components include:</span><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Release Plan;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Release Scheduling;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Release Build and Test;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Release Rollback Plan;</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Release Distribution.</span></li></ul></li></ol><ol start=\"6\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"a\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall perform Configuration Management and maintain the Configuration Baseline of the eICM application in accordance with County Policies. The Contractor shall also follow the Change and Configuration Management Policies.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Incident and Problem Management Support.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall communicate with Stakeholders as necessary both informally (daily contact to discuss work orders, incidents and change requests) and formally (attending relevant meetings, as directed by DHHS);</span></li></ol><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:54.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p></td></tr><tr><td style=\"width:106.0pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\"> </span></p></td><td style=\"width:1126.6pt;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"91.41813755325624%\"><ol start=\"2\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Performing customer requested Data Processing, Data Integration and Data Clean-up Requests</span></strong></li></ol><ol start=\"1\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"a\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall take data files from external systems and convert the data to a from usable by eICM and input the converted data into the eICM system.</span></li></ol><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:54.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p></td></tr><tr><td style=\"width:106.0pt;border:solid windowtext 1.0pt;border-top: none;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"8.581862446743761%\"><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"color:black;\"> </span></p></td><td style=\"width:1126.6pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:27.35pt;\" width=\"91.41813755325624%\"><ol start=\"3\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Ensuring data compatibility, integration and communication with other State, County and DHHS systems.</span></strong></li></ol><ol start=\"1\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"a\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall ensure that the eICM application is compatible, integrates and communicates with all required State, County and DHHS systems.</span></li></ol><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:72.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><ol start=\"4\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Developing and updating application capabilities</span></strong></li></ol><ol start=\"1\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"a\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The County may request the Contractor perform upgrades or enhancements to the current eICM functionality. The Contractor shall provide the County with cost and schedule estimates for proposed projects in order to aide in the feasibility determination of executing said projects, such as system transitions.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">If the project is approved, the Contractor shall provide a standard method to ensure that projects are defined, monitored, and implemented in a structured, consistent manner that promotes predictability and quality of outcomes so that projects are completed on time and within scope and budget.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">For approved projects, the Contractor shall regularly report price, schedule, and performance parameters for all development projects and demonstrate the continual assessment and mitigation of potential risks to project success.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">The Contractor shall follow the same requirements for Release Management Plan (Section 1.5) for updates and enhancement projects.</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:18.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Currently DHHS is considering the following enhancements, and along with the Contractor we will prioritize these after the Contractor quantifies the effort involved for each one.</span><ul style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"disc\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Client portal Interface (Moderate Project)</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">GIS Capabilities (Major Project)</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Knowledge Based Articles (Major Project)</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">MD Think Interface, E& E Module (Major Project)</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Screening for Other needs - (Moderate Project)</span></li><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;color:black;\">Policy and Rate Table Updates (Moderate Project)</span></li></ul></li></ol><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:72.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><ol start=\"5\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">Contractor shall complete these duties and others as assigned with approval of the DHHS Task Order Manager (TOM)</span></strong></li></ol><p style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><ol start=\"6\" style=\"margin-bottom:0cm;margin-top:0cm;\" type=\"1\"><li style='margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;color:black;\">The DHHS reserves the right to review and make final decisions as it pertains to staff and their replacement.</span></strong></li></ol><p style='margin:0cm;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p></td></tr></tbody></table>\n </div>\n \n",
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