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    "requisitionDescription": "<div><p style=\"text-align: center;\"><strong>Business Assistant - Front Desk -</strong></p><p data-pasted=\"true\"><strong>Position Title:</strong> Business Assistant I (Front Desk &ndash; Dental Office)<br><strong>Location:</strong> Comfort Dental Care &amp; Orthodontics (Multi-Specialty Practice)<br><strong>Reports to:</strong> Operations Leader</p><p><strong>FLSA Status:</strong> Non-Exempt (Hourly)<br><strong>Department:</strong> Operations<br><strong>Employment Status:</strong> At-Will<br><strong>Incentive Eligibility:</strong> Eligible</p><h3><strong>Position Overview</strong></h3><p>The <strong>Business Assistant I (BA I)</strong> serves as the <strong>front desk coordinator and first point of contact</strong> for patients at Comfort Dental Care &amp; Orthodontics, a multi-specialty dental practice. In this role, the BA I ensures smooth daily front office operations while creating a welcoming, professional, and patient-centered experience.</p><p>This position combines <strong>customer service, scheduling, insurance coordination, and financial communication</strong>, helping patients understand their treatment options and feel confident moving forward with care. The BA I plays a key role in both the <strong>patient experience and the financial success of the practice</strong>.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Greet and check in patients, creating a positive and professional first impression in person and over the phone</p></li><li><p>Manage front desk operations including scheduling, answering phones, patient check-in/check-out, and daily administrative tasks</p></li><li><p>Clearly explain treatment plans and assist patients in making informed financial decisions, including securing commitment for treatment</p></li><li><p>Verify insurance coverage and process claims accurately to maximize patient benefits and ensure proper reimbursement</p></li><li><p>Maintain organized patient records while strictly following HIPAA guidelines to protect patient information</p></li><li><p>Handle patient questions, concerns, and complaints with professionalism and a solutions-oriented approach</p></li><li><p>Run reports, manage office systems, and support overall front office efficiency</p></li><li><p>Collaborate closely with doctors, hygienists, dental assistants, and the Operations Leader to ensure seamless patient care</p></li><li><p>Promote a positive, team-oriented work environment and uphold company values and standards</p></li><li><p>Ensure every patient has an exceptional, comfortable experience from arrival to departure</p></li><li><p>Complete required continuing education and follow OSHA and safety protocols</p></li><li><p>Perform additional duties as assigned</p></li></ul><h3><strong>What a &ldquo;Business Assistant&rdquo; Means in This Role</strong></h3><p>In a dental setting, a <strong>Business Assistant</strong> is not just administrative support&mdash;this role is the <strong>face of the practice</strong>. You are the person who:</p><ul><li><p>Sets the tone for the patient experience</p></li><li><p>Helps patients navigate scheduling and finances</p></li><li><p>Bridges communication between clinical and administrative teams</p></li><li><p>Ensures the office runs efficiently while keeping patient care the top priority</p></li></ul><h3><strong>Required Qualifications</strong></h3><ul><li><p>High School Diploma or equivalent</p></li><li><p>2+ years of experience in a business, customer service, or office setting</p></li></ul><h3><strong>Preferred Qualifications</strong></h3><ul><li><p>Associate&rsquo;s or Bachelor&rsquo;s degree</p></li><li><p>Previous dental or healthcare front desk experience</p></li></ul><h3><strong>Skills &amp; Abilities</strong></h3><ul><li><p>Strong customer service mindset with a patient-first attitude</p></li><li><p>Organized, detail-oriented, and able to multitask in a fast-paced environment</p></li><li><p>Confident communicator, both in person and over the phone</p></li><li><p>Basic math skills (percentages, balances, payments, etc.)</p></li><li><p>Tech-savvy and comfortable with office software and systems</p></li><li><p>Self-motivated and able to work independently</p></li><li><p>Positive, team-oriented attitude with a &ldquo;can-do&rdquo; approach</p></li><li><p>Willingness to learn and grow through ongoing training and feedback</p></li></ul><p><br></p></div>\n",
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