Diversion Specialist

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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Summary: </span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>To conduct diversion problem solving conversations at assessments for individuals that have requested emergency shelter. Help people immediately identify alternative housing arrangements while coordinating referrals to community resources and assisting with access to financial assistance for those who qualify.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Why Work for SMOC?</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Primary Responsibilities:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain knowledge of Coordinated Access Network/Homeless Response System.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain records in HMIS database.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide motivational interviewing skills to fuel problem solving conversation.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Network with community partners to maintain knowledge of community resources for basic needs, i.e. food pantries, clothing donations, etc.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Network with community partners to maintain knowledge of mental health, behavioral health and physical health services, including substance abuse treatment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Attend Housing Case Management team meetings.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Attend Professional Development to stay up to date on shelter diversion best practices.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Assist individuals in understanding federal/state guidelines for rental subsidies, tenant rights and responsibilities as well as basic knowledge of housing law.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Assist with landlord mediation and/or conversations with family/friends to help individuals resolve their housing crisis.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain knowledge of application processes for state benefits. Communicate with local emergency shelters on bed availability when diversion is not possible.&nbsp;</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;<strong>Knowledge and Skill Requirements:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Bachelor&rsquo;s Degree in a related field.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Minimum of 2 years case management experience.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Prior training and experience in Motivational Interviewing strongly preferred.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Excellent computer/data entry skills.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ability to problem-solve in a fast-paced environment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Valid Driver&rsquo;s license and reliable transportation.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'>&nbsp;<strong>Organizational Relationship:&nbsp;</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Directly reports to the Community Support Services Program Manager.&nbsp;</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Direct reports of this position are none.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>&nbsp;</strong><strong>Physical Requirement:&nbsp;</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ability to drive.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ability to ascend and descend stairs.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Working Conditions:</strong> As part of the responsibilities of this position, the Diversion Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. &nbsp;A successful background check is required. Some travel is required. Flexibility with hours is required as some meetings may occur after hours.</span></p></div></div></div></div>\n<br/>Monday through Friday: 10:00AM - 6:00PM.  Includes a 1-hour unpaid lunch break.<br/>35 Hours per week. ",
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