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Call Center Member Services Representative

A72298ea 3808 4935 A1ac 07d4d323bbbc 19000101 000001 · Florida, Bonita Springs, FL, US, Bonita Springs, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA72298ea 3808 4935 A1ac 07d4d323bbbc 19000101 000001
TitleCall Center Member Services Representative
Normalized title-
Department / team-
LocationFlorida, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A72298ea 3808 4935 A1ac 07d4d323bbbc 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Florida.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA72298ea 3808 4935 A1ac 07d4d323bbbc 19000101 000001
Source1ece3aba-036a-4bd7-8215-79f22d333265
ATS providerADP Workforce Now Recruiting

Description

The Call Center Member Services Representative provides high‑quality customer support to members, pharmacies, and providers in a Pharmacy Benefit Management (PBM) environment. This role is the first point of contact for benefit inquiries, claims questions, and pharmacy support. Representatives deliver accurate, empathetic service while navigating multiple systems and documenting interactions in real time. This position is ideal for individuals who thrive in a fast‑paced contact center, value teamwork, and take pride in delivering excellent customer experiences. Comprehensive paid training is provided. Flexible Work Hours: 8:30am-5:00pm 12:30pm-9:00pm 1:30pm-10pm 3:00pm-11:30pm Key Responsibilities Customer & Member Support Handle inbound and outbound calls from members, pharmacies, and authorized representatives Explain pharmacy benefits, claims status, coverage, formularies, and prior authorizations Resolving issues professionally while maintaining empathy and clear communication De‑escalate challenging situations and focus on first‑call resolution Systems & Documentation Navigate multiple systems using dual monitors Accurately document call details in real time Use call center and internal platforms (e.g., RingCentral, SharePoint, ticketing systems) Submit service or system issues as needed Quality & Compliance Meet performance metrics for quality, productivity, attendance, and customer satisfaction Maintain compliance with HIPAA, PBM policies, and data privacy standards Apply coaching feedback to continuously improve performance Team Collaboration Work closely with supervisors and teammates to resolve member concerns Share insights that help improve workflows and member experience Stay current on plan updates, system changes, and internal communications Qualifications Required High School Diploma or equivalent is required Excellent skills with dual monitors and multiple applications are required Proficiency in Microsoft Outlook, Word, and Excel is required Ability to research and resolve benefit or pharmacy issues during live calls is required Strong customer service and communication skills are required High attention to detail and commitment to accuracy is required Reliable attendance and schedule adherence are required Preferred Contact center or call center experience PBM, pharmacy, or healthcare experience Familiarity with claims, formulary, or prior authorization processes Why Join Us Paid 10–12 week training program Supportive, team‑oriented contact center environment Opportunities for growth within a stable PBM organization Meaningful work that directly supports member health and care access

Full job record

Job ID791edfb07e6336a615dbf2e7488bb4ee1408e4fb
Org ID3ab3629a-8f34-4df0-a98b-e63bd0f1f5a7
Source ID1ece3aba-036a-4bd7-8215-79f22d333265
Board ID1ece3aba-036a-4bd7-8215-79f22d333265
Provideradp_workforcenow
Provider Job Key585425
TitleCall Center Member Services Representative
Normalized Title—
Statusactive
Activeyes
Location TextFlorida, Bonita Springs, FL, US, Bonita Springs, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityFlorida
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a72298ea-3808-4935-a1ac-07d4d323bbbc&ccId=19000101_000001&lang=en_US&type=JS&jobId=585425&jwId=9204015198720_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a72298ea-3808-4935-a1ac-07d4d323bbbc&ccId=19000101_000001&lang=en_US&type=JS&jobId=585425&jwId=9204015198720_1
First Seen At2026-05-31 18:21:27Z
Last Seen At2026-06-06 20:16:10Z
Last Checked At2026-06-06 20:16:10Z
Last Changed At2026-06-06 20:16:10Z
Inactive At—
Source Posted At2026-04-20 15:25:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a72298ea-3808-4935-a1ac-07d4d323bbbc|19000101_000001/date=2026-06-06/2026-06-06T20-16-09-413Z-47d2827652b3cd1bc5bdd29f961108c8d81a543121410622ba4bc146794df378.json
Event Fields
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  "last_changed_at": "2026-06-06T20:16:10.224Z",
  "active_status": "active"
}
Parsed Structured
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  "inferred_at": "2026-06-06T20:16:10.213Z",
  "launch_scope": {
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      "is_remote": false,
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    "countries": [
      "United States"
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-family: arial,sans-serif;\">The Call Center Member Services Representative provides high‑quality customer support to members, pharmacies, and providers in a Pharmacy Benefit Management (PBM) environment. This role is the first point of contact for benefit inquiries, claims questions, and pharmacy support. Representatives deliver accurate, empathetic service while navigating multiple systems and documenting interactions in real time.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\">This position is ideal for individuals who thrive in a fast‑paced contact center, value teamwork, and take pride in delivering excellent customer experiences. Comprehensive paid training is provided.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>Flexible Work Hours:</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>8:30am-5:00pm</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>12:30pm-9:00pm</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>1:30pm-10pm</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>3:00pm-11:30pm</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Key Responsibilities</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Customer &amp; Member Support</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Handle inbound and outbound calls from members, pharmacies, and authorized representatives</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Explain pharmacy benefits, claims status, coverage, formularies, and prior authorizations</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Resolving issues professionally while maintaining empathy and clear communication</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">De‑escalate challenging situations and focus on first‑call resolution</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Systems &amp; Documentation</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Navigate multiple systems using dual monitors</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Accurately document call details in real time</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Use call center and internal platforms (e.g., RingCentral, SharePoint, ticketing systems)</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Submit service or system issues as needed</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Quality &amp; Compliance</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Meet performance metrics for quality, productivity, attendance, and customer satisfaction</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Maintain compliance with HIPAA, PBM policies, and data privacy standards</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Apply coaching feedback to continuously improve performance</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Team Collaboration</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Work closely with supervisors and teammates to resolve member concerns</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Share insights that help improve workflows and member experience</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Stay current on plan updates, system changes, and internal communications</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Qualifications</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Required</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">High School Diploma or equivalent is required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Excellent skills with dual monitors and multiple applications are required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Proficiency in Microsoft Outlook, Word, and Excel is required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Ability to research and resolve benefit or pharmacy issues during live calls is required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Strong customer service and communication skills are required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">High attention to detail and commitment to accuracy is required</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Reliable attendance and schedule adherence are required</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Preferred</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Contact center or call center experience</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">PBM, pharmacy, or healthcare experience</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Familiarity with claims, formulary, or prior authorization processes</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong>Why Join Us</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Paid 10&ndash;12 week training program</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Supportive, team‑oriented contact center environment</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Opportunities for growth within a stable PBM organization</li><li style=\"margin: 0in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Meaningful work that directly supports member health and care access</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/791edfb07e6336a615dbf2e7488bb4ee1408e4fb?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/3ab3629a-8f34-4df0-a98b-e63bd0f1f5a7JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1ece3aba-036a-4bd7-8215-79f22d333265JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/791edfb07e6336a615dbf2e7488bb4ee1408e4fb/eventsJSON

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