Resident Advocate-Bernal Weekends Only (82577)

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{
  "detail": {
    "city": "San Jose",
    "jobId": 618414,
    "level": "Entry",
    "endDate": "",
    "legalId": 43,
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    "jobShift": "Swing/Grave",
    "jobTitle": "Resident Advocate-Bernal Weekends Only  (82577)",
    "location": "EIH Bernal - San Jose, CA 95138",
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    "clientCode": "0NI38",
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    "description": "<p><img alt=\"HomeFirstLogoMain_DarkBlue.png\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">POSITION:  Resident Advocate, Weekends Only </span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">PROGRAM/LOCATION: Emergency Interim Housing (EIH) BERNAL San Jose, CA</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">SHIFT: Swing/Grave</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">SUPERVISOR: EIH Program Manager</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">STATUS: Part-time, Non-exempt</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">COMPENSATION:-$28.11 Hourly</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b>ABOUT HOMEFIRST</b></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b>OUR VALUES</b></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b><i>Kindness</i></b><i>: We act with empathy toward others.</i></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b><i>Passion</i></b><i>: We ignite change to fulfill our mission.</i></span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b><i>Excellence</i></b><i>: We deliver exceptional service to our communities.</i></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><strong>POSITION OVERVIEW</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">The EIH Bernal site is a single adults referral based only program with no drop-in services provided. The EIH Bernal site will consist of 80 single adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.  </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><strong>PRIMARY RESPONSIBILITIES</strong></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><em>Direct Client Service (90%)</em></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Responsible for the care, safety and supervision of program participants and guest</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Implement and enforce EIH guidelines and EIH site rules</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Check guests into and out of the facility using the Homeless Management Information System (HMIS)</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Document all notes of services provided into HMIS within 3 business days</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Complete intake of potential participants including thorough and accurate VI-SPDAT assessments</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Work with participants to execute their personalized housing plan</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Provide direct guest support with developing, updating, and reassessing housing plans</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Provide information, referrals, housing resources, and program support to program participants</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Distribute clothing, linens, toiletries, and any other items supplied by the program</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Restock program supplies and submit supply order request in a timely manner</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Inspect cabins and complete inspection sheets on site</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Support with participants treatment of property prior to move-in</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Conduct cabin, facility, and perimeter checks</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Assist with set-up and break-down for any special events or activities</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Complete and file all paperwork in a timely manner</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Maintain professional conduct, attitude and appearance</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Communicate to and delegate tasks to next shift</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Maintain confidentiality regarding clients, personnel and other internal agency affairs</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Maintain compliance with agency/BHC site policies and procedures</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Committed to treat each BHC guest with respect and dignity</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Demonstrated conflict resolution skills</span></span></li>\n</ul>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><em> </em></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><em>General (10%)</em></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Assist with office-related tasks as needed</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Attend all mandatory meetings, workshops, and trainings</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">Perform other general duties as assigned</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b>BENEFITS</b></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">All part employees are eligible for the CA Statutory Paid Sick Leave days accruing 1 hour for every 30 hours worked. Part time employees can also access  mental health support and an Employee Assistance Program. </span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\"><b>ORGANIZATIONAL EQUITY STATEMENT</b></span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:'Trebuchet MS', Helvetica, sans-serif;\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>",
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We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.\\n\\nThe EIH Bernal site is a single adults referral based only program with no drop-in services provided. The EIH Bernal site will consist of 80 single adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.\\n\\n \\n\\nThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.  \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Client Service (90%)\\n\\n\\n\\tResponsible for the care, safety and supervision of program participants and guest\\n\\tImplement and enforce EIH guidelines and EIH site rules\\n\\tWelcome all agency guests to the facility, including program participants, volunteers, staff, and community members\\n\\tCheck guests into and out of the facility using the Homeless Management Information System (HMIS)\\n\\tDocument all notes of services provided into HMIS within 3 business days\\n\\tComplete intake of potential participants including thorough and accurate VI-SPDAT assessments\\n\\tWork with participants to execute their personalized housing plan\\n\\tProvide direct guest support with developing, updating, and reassessing housing plans\\n\\tMake timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies\\n\\tPromote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.\\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed\\n\\tProvide information, referrals, housing resources, and program support to program participants\\n\\tDistribute clothing, linens, toiletries, and any other items supplied by the program\\n\\tRestock program supplies and submit supply order request in a timely manner\\n\\tInspect cabins and complete inspection sheets on site\\n\\tSupport with participants treatment of property prior to move-in\\n\\tProvide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner\\n\\tConduct cabin, facility, and perimeter checks\\n\\tAssist with set-up and break-down for any special events or activities\\n\\tComplete and file all paperwork in a timely manner\\n\\tMaintain professional conduct, attitude and appearance\\n\\tCommunicate to and delegate tasks to next shift\\n\\tMaintain confidentiality regarding clients, personnel and other internal agency affairs\\n\\tConduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/BHC site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention\\n\\tCommitted to treat each BHC guest with respect and dignity\\n\\tDemonstrated conflict resolution skills\\n\\n\\n \\n\\nGeneral (10%)\\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public\\n\\tAssist with office-related tasks as needed\\n\\tAttend all mandatory meetings, workshops, and trainings\\n\\tPerform other general duties as assigned\\n\\n\\n \\n\\nBENEFITS\\n\\nAll part employees are eligible for the CA Statutory Paid Sick Leave days accruing 1 hour for every 30 hours worked. Part time employees can also access  mental health support and an Employee Assistance Program. \\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n QualificationsQUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or two years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\n\\n \\n\\n \\n\\nSkills, Abilities, and Knowledge\\n\\n\\n\\tProven ability to develop client service or housing plans\\n\\tAbility to work with people of diverse social backgrounds; strong interpersonal skills\\n\\tStrong written and oral communication skills\\n\\tWorking knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems\\n\\tHigh level of flexibility and ability to prioritize appropriately\\n\\tWork effectively within a team\\n\\tStrong sense of accountability\\n\\tStrong customer service skills\\n\\tAbility to multitask efficiently\\n\\tAdvocacy and case management skills\\n\\tKnowledge of local social service resources/providers\\n\\tEffective problem-solving skills\\n\\tDemonstrate strong leadership skills\\n\\tExcellent organizational skills and ability to complete tasks\\n\\tReliable; excellent punctuality and attendance for scheduled work shifts\\n\\tAbility to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability\\n\\tAble to take initiative and work independently and productively with minimal supervision\\n\\tAbility to meet deadlines and complete multiple tasks in a timely manner\\n\\tAbility to maintain professional conduct, attitude, and appearance at all times\\n\\tMust be able to work under pressure, handle stressful situations, and maintain flexibility\\n\\n\\nOther\\n\\n\\n\\tAbility to regularly lift up to 30 lbs.\\n\\tSensitivity to the needs of unhoused individuals and families\\n\\tDesire to continually develop skills and increase knowledge\\n\",\"responsibilities\":\"\\n\\nPOSITION:  Resident Advocate, Weekends Only \\n\\nPROGRAM/LOCATION: Emergency Interim Housing (EIH) BERNAL San Jose, CA\\n\\nSHIFT: Swing/Grave\\n\\nSUPERVISOR: EIH Program Manager\\n\\nSTATUS: Part-time, Non-exempt\\n\\nCOMPENSATION:-$28.11 Hourly\\n\\n \\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n \\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n \\n\\nPOSITION OVERVIEW\\n\\nThe Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing.\\n\\nThe EIH Bernal site is a single adults referral based only program with no drop-in services provided. The EIH Bernal site will consist of 80 single adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.\\n\\n \\n\\nThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.  \\n\\n \\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Client Service (90%)\\n\\n\\n\\tResponsible for the care, safety and supervision of program participants and guest\\n\\tImplement and enforce EIH guidelines and EIH site rules\\n\\tWelcome all agency guests to the facility, including program participants, volunteers, staff, and community members\\n\\tCheck guests into and out of the facility using the Homeless Management Information System (HMIS)\\n\\tDocument all notes of services provided into HMIS within 3 business days\\n\\tComplete intake of potential participants including thorough and accurate VI-SPDAT assessments\\n\\tWork with participants to execute their personalized housing plan\\n\\tProvide direct guest support with developing, updating, and reassessing housing plans\\n\\tMake timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies\\n\\tPromote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.\\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed\\n\\tProvide information, referrals, housing resources, and program support to program participants\\n\\tDistribute clothing, linens, toiletries, and any other items supplied by the program\\n\\tRestock program supplies and submit supply order request in a timely manner\\n\\tInspect cabins and complete inspection sheets on site\\n\\tSupport with participants treatment of property prior to move-in\\n\\tProvide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner\\n\\tConduct cabin, facility, and perimeter checks\\n\\tAssist with set-up and break-down for any special events or activities\\n\\tComplete and file all paperwork in a timely manner\\n\\tMaintain professional conduct, attitude and appearance\\n\\tCommunicate to and delegate tasks to next shift\\n\\tMaintain confidentiality regarding clients, personnel and other internal agency affairs\\n\\tConduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/BHC site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention\\n\\tCommitted to treat each BHC guest with respect and dignity\\n\\tDemonstrated conflict resolution skills\\n\\n\\n \\n\\nGeneral (10%)\\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public\\n\\tAssist with office-related tasks as needed\\n\\tAttend all mandatory meetings, workshops, and trainings\\n\\tPerform other general duties as assigned\\n\\n\\n \\n\\nBENEFITS\\n\\nAll part employees are eligible for the CA Statutory Paid Sick Leave days accruing 1 hour for every 30 hours worked. Part time employees can also access  mental health support and an Employee Assistance Program. \\n\\n \\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n \\n\\n \\n\\n \\n\\n \\n\\n \",\"employmentType\":\"PART_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"HomeFirst\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"6066 Monterey Road\",\"addressLocality\":\"San Jose\",\"addressRegion\":\"CA\",\"postalCode\":95138,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or two years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\n\\n \\n\\n \\n\\nSkills, Abilities, and Knowledge\\n\\n\\n\\tProven ability to develop client service or housing plans\\n\\tAbility to work with people of diverse social backgrounds; strong interpersonal skills\\n\\tStrong written and oral communication skills\\n\\tWorking knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems\\n\\tHigh level of flexibility and ability to prioritize appropriately\\n\\tWork effectively within a team\\n\\tStrong sense of accountability\\n\\tStrong customer service skills\\n\\tAbility to multitask efficiently\\n\\tAdvocacy and case management skills\\n\\tKnowledge of local social service resources/providers\\n\\tEffective problem-solving skills\\n\\tDemonstrate strong leadership skills\\n\\tExcellent organizational skills and ability to complete tasks\\n\\tReliable; excellent punctuality and attendance for scheduled work shifts\\n\\tAbility to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability\\n\\tAble to take initiative and work independently and productively with minimal supervision\\n\\tAbility to meet deadlines and complete multiple tasks in a timely manner\\n\\tAbility to maintain professional conduct, attitude, and appearance at all times\\n\\tMust be able to work under pressure, handle stressful situations, and maintain flexibility\\n\\n\\nOther\\n\\n\\n\\tAbility to regularly lift up to 30 lbs.\\n\\tSensitivity to the needs of unhoused individuals and families\\n\\tDesire to continually develop skills and increase knowledge\\n\",\"experienceRequirements\":\"QUALIFICATIONS (YOU HAVE)\\n\\nEducation and Experience\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or two years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals\\n\\tExperience working with unhoused population\\n\\n\\n \\n\\n \\n\\nSkills, Abilities, and Knowledge\\n\\n\\n\\tProven ability to develop client service or housing plans\\n\\tAbility to work with people of diverse social backgrounds; strong interpersonal skills\\n\\tStrong written and oral communication skills\\n\\tWorking knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems\\n\\tHigh level of flexibility and ability to prioritize appropriately\\n\\tWork effectively within a team\\n\\tStrong sense of accountability\\n\\tStrong customer service skills\\n\\tAbility to multitask efficiently\\n\\tAdvocacy and case management skills\\n\\tKnowledge of local social service resources/providers\\n\\tEffective problem-solving skills\\n\\tDemonstrate strong leadership skills\\n\\tExcellent organizational skills and ability to complete tasks\\n\\tReliable; excellent punctuality and attendance for scheduled work shifts\\n\\tAbility to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability\\n\\tAble to take initiative and work independently and productively with minimal supervision\\n\\tAbility to meet deadlines and complete multiple tasks in a timely manner\\n\\tAbility to maintain professional conduct, attitude, and appearance at all times\\n\\tMust be able to work under pressure, handle stressful situations, and maintain flexibility\\n\\n\\nOther\\n\\n\\n\\tAbility to regularly lift up to 30 lbs.\\n\\tSensitivity to the needs of unhoused individuals and families\\n\\tDesire to continually develop skills and increase knowledge\\n\",\"industry\":\"Nonprofit - Social Services\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Swing/Grave\",\"educationRequirements\":\"High School\"}",
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