bluedoor data·Job Postings API·bluedoor.sh ↗

Home › Companies › Crafty › Strategic Account Director

Strategic Account Director

Crafty · New York, NY, United States · On Site · Active · $155,000–$180,000 / year · Rippling ATS

Job facts

FieldValue
CompanyCrafty
TitleStrategic Account Director
Normalized title-
Department / teamClient Success
LocationNew York, NY, United States
Work modelOn Site
Employment typeFull Time
Salary$155,000–$180,000 / year
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-28 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Crafty.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York.Open
Department jobsActive postings in Client Success.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCrafty
Source16be7a3d-e2dc-4d20-87dd-e3b4d5eb739c
ATS providerRippling ATS

Description

company Note to Candidates: We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process. Who We Are Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top! role The Role: Crafty is seeking a seasoned Strategic Account Director (SAD), a key role focused on managing and expanding strategic client relationships, driving revenue growth, and fostering long-term partnerships. This role requires a deep understanding of clients' businesses, industry trends, and organizational objectives to deliver tailored solutions that align with the clients needs, while advancing the company’s strategic goals. This is a hybrid role (three days per week at our HQ in New York City, NY), will report to the Director of Client Experience, and may have up to 25% travel. Required Attributes: CLIENT RETENTION AND GROWTH: Client Success & Growth: Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth. Align client outcomes with company objectives for mutual success. Strategic Engagement: Develop and execute strategic plans to address client pain points and continuously evolve client programs across all Logos and Locations within your portfolio. Proactive Service Delivery: Provide exceptional client service, including proactive communication, timely response to requests, and effective collaboration with cross functional teams. Agility & Adaptation: Navigate shifting priorities with ease, ensuring we remain focused on delivering strategic value to the client and Crafty. Execution Excellence: Translate strategic plans into actionable initiatives, driving continuous improvement and innovation in client engagements. EFFECTIVE COMMUNICATION: Active Listening: You're a master of active listening, empathy, and cultural sensitivity to foster deep connections. Clarity & Influence: Communicate complex strategies succinctly, ensuring alignment and understanding among clients and internal stakeholders. Conflict Management: Resolve challenges with diplomacy, turning conflicts into collaborative solutions and strengthened client relationships. PROGRAM MANAGEMENT: Comprehensive Oversight: Lead complex client programs, ensuring alignment with business objectives and exceeding client expectations. Cross-Functional Collaboration: Unite diverse teams to innovate and deliver enhanced client experiences and tailored solutions. Proactive Engagement: Maintain transparency on project progress and swiftly address challenges, ensuring seamless execution and client satisfaction. Continuous Improvement: Partner with internal teams to refine and evolve service offerings. FINANCIAL ACUMEN: Data-Driven Decisions: Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention. Performance Management: Using HubSpot and implementation tools such as Notion, monitor key performance indicators and adjust tactics to optimize profitability and client outcomes. Growth Optimization: Identify opportunities for expansion and upselling, driving revenue growth in alignment with business targets. Ideal Experience: 7+ years of experience in client success and / or account management — with a track record of managing complex, high-value accounts. 2+ years in a project management or consulting role, or equivalent experience. Experience working cross-functionally to drive client outcomes that align with company goals. Food & beverage industry experience preferred, but not required. Strong analytical skills with the ability to trend data and provide data-backed insights and recommendations. Proven track record of leading strategic initiatives that accelerate company or organizational goals. Bachelor's degree in Business, Operations, or related field (preferred but not required). Proficiency in Google Suite, Microsoft Suite, HubSpot, and Notion. Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Role Goals Goal #1: Achieve 93% Client Dollar Retention By EOY, achieve 93% client dollar retention across the strategic portfolio by developing and executing account-specific retention strategies, leading executive-level client relationships, and resolving complex issues before they escalate — measured by YTD dollar retention rate reviewed monthly via Tableau. Goal #2: Achieve 20% YoY GMV Growth Within Your Portfolio By EOY, contribute to 20% YoY GMV growth by identifying expansion and upsell opportunities within the existing client base and driving revenue in alignment with business targets — measured by YoY GMV growth percentage reviewed quarterly via HubSpot. Goal #3: Drive Market Profit Growth By EOY, drive market profit growth by owning client opportunity through expansion, upsell, and budget growth across the strategic portfolio — measured by expansion revenue, upsell revenue, and budget growth reviewed quarterly. Goal #4 (AI): Drive Operational Efficiency By EOY, drive operational efficiency by identifying and implementing AI-enabled tools to streamline client reporting, strategic communications, and program management — measured by tools adopted and hours saved on administrative tasks reviewed quarterly. What we offer: Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way. We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events! Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes. Our compensation amount for this role is targeted at $155,000 - $180,000 OTE per year in the New York market. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above. Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

Full job record

Job ID7913e9e3fe1ff8a488576f19ab971b887ab1484f
Org ID5ed0b7a0-4a67-4585-b550-7c09e5e8d4ec
Source ID16be7a3d-e2dc-4d20-87dd-e3b4d5eb739c
Board ID16be7a3d-e2dc-4d20-87dd-e3b4d5eb739c
Providerrippling
Provider Job Key3c3c953e-7815-4264-ac6d-d3a1a8df8d49
TitleStrategic Account Director
Normalized Title—
Statusactive
Activeyes
Location TextNew York, NY, United States
DepartmentClient Success
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityNew York
Salary Rawcompensation amount for this role is targeted at $155,000 - $180,000 OTE per year in the New York market
Salary Min155,000
Salary Max180,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://ats.rippling.com/crafty/jobs/3c3c953e-7815-4264-ac6d-d3a1a8df8d49
Apply URLhttps://ats.rippling.com/crafty/jobs/3c3c953e-7815-4264-ac6d-d3a1a8df8d49
First Seen At2026-05-29 07:10:02Z
Last Seen At2026-06-06 19:25:10Z
Last Checked At2026-06-06 19:25:10Z
Last Changed At2026-06-06 19:25:10Z
Inactive At—
Source Posted At2026-05-28 14:19:25Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=crafty/date=2026-06-06/2026-06-06T19-25-08-598Z-c482e4e8f88ff3b585ef44b209598e79ec49a78a0e04a6726951e76384109455.json
Event Fields
{
  "content_hash": "3face480a7146541246a7b24a058cc2aa3119a4780d2fcbe54bda1c5a66104da",
  "source_hash": "e91c1316c2dd3e641a40125ab6f520e53c0a72517984c6d104fd5c7c71a1f093",
  "last_changed_at": "2026-06-06T19:25:10.460Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en-us",
  "location": {
    "raw": "New York, NY, United States",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98,
    "workplace_type": "on_site"
  },
  "salary_max": 180000,
  "salary_min": 155000,
  "inferred_at": "2026-06-06T19:25:10.455Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "New York, NY, United States",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98,
      "workplace_type": "on_site"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
{
  "list_job": {
    "id": "3c3c953e-7815-4264-ac6d-d3a1a8df8d49",
    "url": "https://ats.rippling.com/crafty/jobs/3c3c953e-7815-4264-ac6d-d3a1a8df8d49",
    "name": "Strategic Account Director",
    "language": "en-US",
    "locations": [
      {
        "city": "New York",
        "name": "New York, NY",
        "state": "New York",
        "country": "United States",
        "stateCode": "NY",
        "countryCode": "US",
        "workplaceType": "ON_SITE"
      }
    ],
    "department": {
      "name": "Operations"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/crafty/jobs/3c3c953e-7815-4264-ac6d-d3a1a8df8d49",
    "name": "Strategic Account Director",
    "uuid": "3c3c953e-7815-4264-ac6d-d3a1a8df8d49",
    "board": {
      "logo": {
        "url": "https://secured-assets.ripplingcdn.com/us1/ats/5db3145db0974e4bf1180192/ats_public/25e442b2cc3946e689e056ce776d1b4e-sensitive.png?Expires=1780860310&Signature=mbim0dZRCQJ3hngOsvcLUQHIoA27tQXGz4eoZ4DFvqJwrouW1MtH~72946fE7~1Ujcr6~OX3pQ2cO7nG7qrPB0jW-j53gTDMFYz-mfsA9PbieqfCVSiBY-9tm4RT~EN0T7xf-CBDtKDx9UXk9CSZ-fLXZVReMkgX7gGf1Rnd4E9VM2Ac-6MDjSDro4xEHsJBg9K5Gi8vOuUiwhXnuPfMFr~torXzlK5EcVdbRRrA03MfYpzY7URGA2mePV8fMfWBkJD9R0w4Eob1liDkR8e5h3W0cuzJUyfsYqOZ92YGG01ow~ls0zuhO0nQh41ofk03m44qzmWGqjeRDy9aloi2ZQ__&Key-Pair-Id=K2SM3GXN9F9XGM",
        "name": "Crafty Logo_Stacked_Full Color copy.png",
        "type": "image/png"
      },
      "slug": "crafty",
      "title": "Craft a better career.",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/crafty/jobs",
      "fontType": null,
      "subtitle": "",
      "boardType": "RIPPLING",
      "linkColor": "#193048",
      "buttonColor": "#ffffff",
      "legalNotice": "<meta name=\"rteConfig\" content=\"{&quot;version&quot;:&quot;0.422.0&quot;,&quot;producedBy&quot;:&quot;block&quot;,&quot;themeName&quot;:&quot;berry&quot;}\"><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Consent:</strong></b><span style=\"white-space:pre-wrap;\"> Information submitted is used for recruiting and legal compliance. </span><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">By clicking 'Apply' you agree to the</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><a href=\"https://www.craftydelivers.com/legals/privacy-policy\" target=\"_blank\" rel=\"noreferrer\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><b><strong style=\"background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Privacy Policy</strong></b></a><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><a href=\"https://www.craftydelivers.com/legals/terms-and-conditions\" target=\"_blank\" rel=\"noreferrer\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><b><strong style=\"background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">Terms and Conditions</strong></b></a><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:10.5pt;white-space:pre-wrap;\">.</span></p>",
      "buttonTextColor": "#0c69dd",
      "noOpeningsMessage": null,
      "groupJobsByLocation": false,
      "showBoardLogoOnJobPost": true,
      "showCompanyInfoUnderJobPost": false
    },
    "createdOn": "2026-05-28T07:19:25.094000-07:00",
    "department": {
      "name": "Client Success",
      "base_department": "Operations",
      "department_tree": [
        "Operations",
        "Client Experience",
        "Client Success"
      ]
    },
    "companyName": "Crafty",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">The Role:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Crafty is seeking a seasoned Strategic Account Director (SAD), a key role focused on managing and expanding strategic client relationships, driving revenue growth, and fostering long-term partnerships. This role requires a deep understanding of clients' businesses, industry trends, and organizational objectives to deliver tailored solutions that align with the clients needs, while advancing the company’s strategic goals.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);font-size:9.75pt;white-space:pre-wrap;\">This is a hybrid role (three days per week at our HQ in New York City, NY), will report to the Director of Client Experience, and may have up to 25% travel.</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Required Attributes:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">CLIENT RETENTION AND GROWTH:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Client Success &amp; Growth: Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth. Align client outcomes with company objectives for mutual success.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Strategic Engagement: Develop and execute strategic plans to address client pain points and continuously evolve client programs across all Logos and Locations within your portfolio.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proactive Service Delivery: Provide exceptional client service, including proactive communication, timely response to requests, and effective collaboration with cross functional teams.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Agility &amp; Adaptation: Navigate shifting priorities with ease, ensuring we remain focused on delivering strategic value to the client and Crafty.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Execution Excellence: Translate strategic plans into actionable initiatives, driving continuous improvement and innovation in client engagements.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">EFFECTIVE COMMUNICATION:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Active Listening: You're a master of active listening, empathy, and cultural sensitivity to foster deep connections.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Clarity &amp; Influence: Communicate complex strategies succinctly, ensuring alignment and understanding among clients and internal stakeholders.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Conflict Management: Resolve challenges with diplomacy, turning conflicts into collaborative solutions and strengthened client relationships.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">PROGRAM MANAGEMENT:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Comprehensive Oversight: Lead complex client programs, ensuring alignment with business objectives and exceeding client expectations.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Cross-Functional Collaboration: Unite diverse teams to innovate and deliver enhanced client experiences and tailored solutions.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proactive Engagement: Maintain transparency on project progress and swiftly address challenges, ensuring seamless execution and client satisfaction.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Continuous Improvement: Partner with internal teams to refine and evolve service offerings.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">FINANCIAL ACUMEN:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Data-Driven Decisions: Leverage analytics within Tableau and HubSpot to measure success and drive data-informed strategies for client growth and retention.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Performance Management: Using HubSpot and implementation tools such as Notion, monitor key performance indicators and adjust tactics to optimize profitability and client outcomes.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Growth Optimization: Identify opportunities for expansion and upselling, driving revenue growth in alignment with business targets.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Ideal Experience:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">7+ years of experience in client success and / or account management — with a track record of managing complex, high-value accounts.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">2+ years in a project management or consulting role, or equivalent experience.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Experience working cross-functionally to drive client outcomes that align with company goals.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Food &amp; beverage industry experience preferred, but not required.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Strong analytical skills with the ability to trend data and provide data-backed insights and recommendations.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proven track record of leading strategic initiatives that accelerate company or organizational goals.</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Bachelor's degree in Business, Operations, or related field (preferred but not required).</span></li><li style=\"font-size:9.75pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Proficiency in Google Suite, Microsoft Suite, HubSpot, and Notion.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Role Goals</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Goal #1: Achieve 93% Client Dollar Retention</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">By EOY, achieve 93% client dollar retention across the strategic portfolio by developing and executing account-specific retention strategies, leading executive-level client relationships, and resolving complex issues before they escalate — measured by YTD dollar retention rate reviewed monthly via Tableau.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Goal #2: Achieve 20% YoY GMV Growth Within Your Portfolio</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">By EOY, contribute to 20% YoY GMV growth by identifying expansion and upsell opportunities within the existing client base and driving revenue in alignment with business targets — measured by YoY GMV growth percentage reviewed quarterly via HubSpot.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Goal #3: Drive Market Profit Growth</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">By EOY, drive market profit growth by owning client opportunity through expansion, upsell, and budget growth across the strategic portfolio — measured by expansion revenue, upsell revenue, and budget growth reviewed quarterly.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Goal #4 (AI): Drive Operational Efficiency</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">By EOY, drive operational efficiency by identifying and implementing AI-enabled tools to streamline client reporting, strategic communications, and program management — measured by tools adopted and hours saved on administrative tasks reviewed quarterly.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">What we offer:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">Our compensation amount for this role is targeted at </em></i><i><b><strong style=\"font-size:9.75pt;font-style:italic;white-space:pre-wrap;\">$155,000 - $180,000 OTE</strong></b></i><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\"> per year in the New York market. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.</em></i></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">Note to Candidates:</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.</em></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:9.75pt;white-space:pre-wrap;\">Who We Are</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:9.75pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:9.75pt;white-space:pre-wrap;\">Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. </span><i><em style=\"font-size:9.75pt;white-space:pre-wrap;\">And of course, the snacks are the cherry on top!</em></i></p>"
    },
    "workLocations": [
      "New York, NY"
    ],
    "employmentType": {
      "id": "Salaried, full-time",
      "label": "SALARIED_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": {
        "fields": [
          {
            "oid": "first_name",
            "title": "First name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "pronouns",
            "title": "Pronouns",
            "required": false,
            "fieldData": {},
            "fieldType": "PRONOUN"
          },
          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
          },
          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": false,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": [
        {
          "id": "6a18b2740a809b06d1d202ea",
          "form": {
            "sections": [],
            "questions": [
              {
                "tags": [],
                "title": "How did you hear about us?",
                "canEdit": false,
                "dataType": "Text",
                "isPrivate": false,
                "uniqueKey": "82afb24b-2759-4bbc-8c8e-6a7abc1033c2",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [],
                "description": "",
                "questionType": "SHORT_ANSWER",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": false
              },
              {
                "tags": [],
                "title": "What is your target salary range?",
                "canEdit": false,
                "dataType": "Text",
                "isPrivate": false,
                "uniqueKey": "eadf4cf3-b4a7-44e0-b309-1569bbb7e75e",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [],
                "questionType": "SHORT_ANSWER",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": false
              },
              {
                "tags": [],
                "title": "Are you currently eligible to work in the United States?",
                "canEdit": false,
                "dataType": "Text",
                "isPrivate": false,
                "uniqueKey": "c6c30290-ab5a-489b-a507-986c6e68145a",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [],
                "questionType": "SHORT_ANSWER",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": false
              },
              {
                "tags": [],
                "title": "Do you now or in the future require visa sponsorship to continue working in the United States?",
                "canEdit": false,
                "dataType": "Text",
                "isPrivate": false,
                "uniqueKey": "fd3b9ca5-3478-4cb3-af14-7d0dddfa6dde",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [],
                "questionType": "SHORT_ANSWER",
                "allowComments": false,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": false
              }
            ],
            "skipLogic": [],
            "deletedSections": [],
            "deletedQuestions": []
          },
          "name": "Crafty Application Questionnaire (No Covid Vaccine Question)"
        }
      ]
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "65ea2a137a2a1fe199e7ff6d",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/crafty/jobs/3c3c953e-7815-4264-ac6d-d3a1a8df8d49",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 26605
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/7913e9e3fe1ff8a488576f19ab971b887ab1484f?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/5ed0b7a0-4a67-4585-b550-7c09e5e8d4ecJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/16be7a3d-e2dc-4d20-87dd-e3b4d5eb739cJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/7913e9e3fe1ff8a488576f19ab971b887ab1484f/eventsJSON

Docs · Get an API key