Customer Success Engineer (3D / GIS) (m/f/d)

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{
  "id": "2445739",
  "name": "Customer Success Engineer (3D / GIS)  (m/f/d)",
  "office": "München - Hybrid",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-12-01T14:11:06+00:00",
  "seniority": "experienced",
  "department": "Produkt",
  "occupation": "desktop_service_and_support",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<em>Enable customer success with our core product “AVES Launcher”</em><br><ul><li><span><span>Be </span><span>the first point of contact for our B2B customers and partners on all “AVES Launcher” topics</span><span>-</span><span>from </span><span>installation </span><span>and </span><span>workflow questions </span><span>to </span><span>data import/export and advanced troubleshooting.</span></span></li><li><span><span>Diagnose, </span><span>reproduce </span><span>and resolve technical issues </span><span>based on </span><span>customer feedback</span><span>; </span><span>w</span><span>rite small </span><span>bug-fix </span><span>patches </span><span>in </span><span>Python </span><span>or </span><span>C++</span><span>to unblock customers</span><span>, </span><span>or </span><span>work with Engineering on deeper fixes.</span></span></li><li><span><span>Work closely with Product and Engineering </span><span>to </span><span>prioritize </span><span>bugs </span><span>and </span><span>verify </span><span>feature requests.</span></span></li><li><span><span>Maintain and expand our knowledge base, how-to </span><span>guides </span><span>and video tutorials; </span><span>provide structured f</span><span>eedback </span><span>for continuous </span><span>product & UX improvements.</span></span></li><li><span><span>Proactively guide customers through </span><span>Proof-of-Concept (</span><span>PoC) phases: gather requirements, propose technical approaches, coordinate </span><span>tests </span><span>and ensure successful outcomes.</span></span></li><li><span><span>Identify</span><span>upsell or cross-sell opportunities during customer interactions and collaborate with the Sales team to follow up.</span></span></li><li><span><span>Drive continuous improvement by proactively </span><span>identifying </span><span>customer needs or solution gaps and communicating them internally to Product, Engineering or Sales.</span></span></li><li><span><span>High-energy customer engagement: prepare meetings thoroughly, follow up proactively, and keep momentum in customer projects.</span></span></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<em>Blend customer empathy with hands-on coding and bug fixing to power 3D/GIS tech support</em><br><ul><li><span><span>2+ years in technical customer support, </span><span>DevOps </span><span>or software engineering</span><span>-</span><span>ideally supporting graphics, geospatial, gaming or SaaS products.</span></span></li><li><span><span>Solid debugging skills and </span><span>good </span><span>knowledge of </span><span>C++ and Python </span><span>(required)</span></span></li><li><span><span>Familiarity </span><span>with </span><span>3D file formats </span><span>and conversions</span><span>,</span><span>GIS workflows </span><span>(</span><span>e.g.</span><span>QGIS)</span><span>,</span><span>and </span><span>3D </span><span>software </span><span>(</span><span>e.g.</span><span>Unreal</span><span>, </span><span>Blen</span><span>d</span><span>er</span><span>)</span><span>.</span></span></li><li><span><span>Experience in using ticketing systems (</span><span>e.g.</span><span>Jira,</span><span>ClickUp</span><span>, GitHub Issues) and ability to read logs.</span></span></li><li><span><span>Ability to recognize business opportunities in technical conversations and collaborate with Sales when relevant.</span></span></li><li><span><span>Curious & innovative mindset</span><span>: you</span><span>explore options beyond current features and proactively share ideas and improvements with the team.</span></span></li><li><span><span>Strong ownership & initiative: you take responsibility, drive topics forward, and act pragmatically to help customers succeed.</span></span></li><li><span><span>Solution-oriented problem </span><span>solving: </span><span>you challenge limitations, test approaches hands-on, and improve what can be done better.</span></span></li><li><span><span>Clear communicat</span><span>ion</span><span>in English and German with empathetic approach to resolving customer problems. </span></span></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul><li>Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.</li><li>Continuous personal and professional growth through new challenges and responsibility from day one.</li><li>Startup mentality with long-term prospects: Direct opportunities to contribute and actively shape our company and product – your work will make an impact!</li></ul>"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "Key Hires"
}