Senior Engineer Subject Matter Expert (SME)

{
  "content_hash": "8f684322b24bbd4d0e5b6716ef56bb109bd66e3f120c9a3fa1984402322979f4",
  "source_hash": "8513717c920201818090b658ed59b9cd292c5cf7853ec181058666075175edba",
  "last_changed_at": "2026-06-18T09:26:22.508Z",
  "active_status": "active"
}

{
  "language": "en-us",
  "location": {
    "raw": "Atlanta, GA, United States",
    "city": "Atlanta",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98,
    "workplace_type": "on_site"
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T09:26:22.503Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Atlanta, GA, United States",
      "city": "Atlanta",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98,
      "workplace_type": "on_site"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "3cf18349-52b0-4fea-8a1c-2c4236086fca",
    "url": "https://ats.rippling.com/american-technology-services/jobs/3cf18349-52b0-4fea-8a1c-2c4236086fca",
    "name": "Senior Engineer Subject Matter Expert (SME)",
    "language": "en-US",
    "locations": [
      {
        "city": "Atlanta",
        "name": "Atlanta, GA",
        "state": "Georgia",
        "country": "United States",
        "stateCode": "GA",
        "countryCode": "US",
        "workplaceType": "ON_SITE"
      }
    ],
    "department": {
      "name": "23040"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/american-technology-services/jobs/3cf18349-52b0-4fea-8a1c-2c4236086fca",
    "name": "Senior Engineer Subject Matter Expert (SME)",
    "uuid": "3cf18349-52b0-4fea-8a1c-2c4236086fca",
    "board": {
      "logo": {
        "url": "https://prod-images.rippling.com/2220a751be663b2c8fa27202236ce1c7af3a0b20.png?Expires=1781861182&Signature=N~Ae8sZBGCyVMXc3EBsIhtWLsOiq4CVkIhPk4K7g9xRtJdpNRr08-gIn9CKxgbSgCByHCZrLIPsReSKJwUtAi0Bnxo9XlJX5VF8zMxsvDJa6FAuT0CjF2YaEBLdsocThlgt~qfcsEdi00lAR5Ip8XgKKeRr7H6dF8VBZ06Hey7Ygv~gri8foRovf3Rbs5FbKK606bCa5XaF-mZa6wpiEiAp~7KIvut6qvWDnRbFGAT-GOL79ftdoZbK~dqll-m5G3up7tS7yCi8Ikbif-2rAzpH88TQ5on~5mAHBDjetWTZMR9p4RDMzJhDw6Yo6qx6gNT38B3-xa0xU6695ST3Mog__&Key-Pair-Id=K2Y26R2ZPP26PH",
        "name": "ATS-Logo 2024.png",
        "type": "image/png"
      },
      "slug": "american-technology-services",
      "title": "American Technology Services LLC",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/american-technology-services/jobs",
      "fontType": "VERDANA_SANS_SERIF",
      "subtitle": null,
      "boardType": "RIPPLING",
      "linkColor": "#80bc00",
      "buttonColor": "#001222",
      "legalNotice": null,
      "buttonTextColor": null,
      "noOpeningsMessage": null,
      "groupJobsByLocation": false,
      "showBoardLogoOnJobPost": false,
      "showCompanyInfoUnderJobPost": false
    },
    "createdOn": "2026-01-06T07:09:06.405000-08:00",
    "department": {
      "name": "23040",
      "base_department": "23040",
      "department_tree": [
        "23040"
      ]
    },
    "companyName": "American Technology Services LLC",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">ATS is seeking a Senior Engineer SME to own </span><b><strong style=\"white-space:pre-wrap;\">service delivery operations</strong></b><span style=\"white-space:pre-wrap;\"> while also leading a defined portfolio of </span><b><strong style=\"white-space:pre-wrap;\">internal and client-facing projects</strong></b><span style=\"white-space:pre-wrap;\">. This role balances </span><b><strong style=\"white-space:pre-wrap;\">operational leadership (60%)</strong></b><span style=\"white-space:pre-wrap;\"> with </span><b><strong style=\"white-space:pre-wrap;\">project execution (40%)</strong></b><span style=\"white-space:pre-wrap;\"> and requires both technical depth and delivery discipline.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This individual functions as a </span><b><strong style=\"white-space:pre-wrap;\">technical authority and delivery expert</strong></b><span style=\"white-space:pre-wrap;\">, not just a senior individual contributor. During projects, they are the </span><b><strong style=\"white-space:pre-wrap;\">face of ATS to the client</strong></b><span style=\"white-space:pre-wrap;\">, ensuring technical accuracy, predictable delivery, and clean handoffs into operations.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This role requires: hands-on enough to guide engineers, senior enough to enforce standards.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Core Responsibilities</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Operations &amp; Service Delivery (60%)</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Lead day-to-day operational execution across assigned engineering functions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure service delivery aligns with ATS standards, SLAs, and escalation models.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Act as a senior escalation point for complex technical and delivery issues.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Coordinate staffing, workload distribution, and prioritization across onshore and offshore engineers.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Identify systemic issues and drive root-cause improvements—not just fixes.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Partner with Client Management to maintain strong client trust and stability.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Project Delivery &amp; Technical Leadership (40%)</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Lead delivery of internal ATS initiatives and external client IT projects.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Act as </span><b><strong style=\"white-space:pre-wrap;\">technical project lead</strong></b><span style=\"white-space:pre-wrap;\">, working alongside PMs or directly managing project execution where needed.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Coordinate onshore and offshore resources to deliver against scope and timelines.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Serve as the </span><b><strong style=\"white-space:pre-wrap;\">primary technical contact</strong></b><span style=\"white-space:pre-wrap;\"> for clients during project delivery.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Enforce change control, documentation standards, and operational readiness before closeout.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Technical Scope</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Deep experience in </span><b><strong style=\"white-space:pre-wrap;\">Microsoft 365</strong></b><span style=\"white-space:pre-wrap;\"> environments (Exchange Online, Entra ID/Azure AD, Intune, SharePoint, Teams).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong working knowledge of </span><b><strong style=\"white-space:pre-wrap;\">Azure</strong></b><span style=\"white-space:pre-wrap;\"> and </span><b><strong style=\"white-space:pre-wrap;\">AWS</strong></b><span style=\"white-space:pre-wrap;\"> (identity, networking, security fundamentals, migrations).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">GCC High</strong></b><span style=\"white-space:pre-wrap;\"> experience or migration exposure is a strong plus.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Ability to review designs, challenge assumptions, and approve solutions.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Must-Have</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Senior-level engineering experience in an </span><b><strong style=\"white-space:pre-wrap;\">MSP or IT services environment</strong></b><span style=\"white-space:pre-wrap;\">.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Demonstrated leadership over engineers (formal or informal).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong Microsoft 365 technical background.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Azure and AWS experience sufficient to lead and review work.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Experience coordinating </span><b><strong style=\"white-space:pre-wrap;\">distributed teams</strong></b><span style=\"white-space:pre-wrap;\"> (onshore/offshore).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comfort operating in client-facing, high-accountability situations.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Preferred</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">GCC High or regulated-environment experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">ITIL-aligned service delivery exposure.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"></p><hr><p></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">KPIs</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Operational stability and SLA adherence</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Reduction in escalations and repeat issues</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Project delivery predictability (on-time / on-scope)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Quality of technical documentation and handoffs</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Client confidence and satisfaction</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About American Technology Services LLC</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(128,130,133);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">American Technology Services (ATS) started in 1994 with the same mission as today,</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><b><strong style=\"color:rgb(126,188,65);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most</strong></b><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"color:rgb(128,130,133);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">– the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our “corporate knowledge” about our clients’ IT operations helps our clients perform at a higher level.</span></p>"
    },
    "workLocations": [
      "Atlanta, GA"
    ],
    "employmentType": {
      "id": "Salaried, full-time",
      "label": "SALARIED_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": {
        "fields": [
          {
            "oid": "first_name",
            "title": "First name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "pronouns",
            "title": "Pronouns",
            "required": false,
            "fieldData": {},
            "fieldType": "PRONOUN"
          },
          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
          },
          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": false,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": null
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "67d47b4dc94722bc7a72a5a3",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/american-technology-services/jobs/3cf18349-52b0-4fea-8a1c-2c4236086fca",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 17509
  },
  "detail_errors": []
}