Shelter Program Generalist-Respite

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    "city": "Tacoma",
    "region": "WA",
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    "url": "https://ccssw-ccsww.icims.com/jobs/8039/shelter-program-generalist-respite/job",
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    "title": "Shelter Program Generalist-Respite",
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    "datePosted": "2026-05-26T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>$22.95-$26.40 HR/DOE</p>\n<p> </p>\n<p>Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins </p>\n<p> </p>\n<p>Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.   It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness guests with meeting their goals. </p>\n<p> </p>\n<p>Staff in this position provides supervision, program structure, behavior management and a wide range of basic medical needs services, as well as more advanced social services. This includes helping guests navigate a myriad of social service agencies, forms and interviews. Staff is trained in behavior management, basic case services, as well as Motivational Interviewing and other trainings pertaining to respite.</p>\n<p> </p>\n<h2>Responsibilities</h2>\n<p><strong>MAJOR DUTIES AND RESONSIBILITIES</strong></p>\n<ul>\n <li>Ensure that each is given an intake interview to get an understanding of their history, issues contributing to homelessness, barriers to housing, and their stage of change.</li>\n <li>Ensure respite guests are connected with supportive services and are following their housing stability plan.</li>\n <li>Review log book and other communication systems daily to keep informed of issues</li>\n <li>Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting facility for cleanliness and safety.</li>\n <li>Remind and encourage respite guests to take self-administered medication.</li>\n <li>Maintain a file on each respite guests in accordance with the records retention policy of Catholic Community Services</li>\n <li>Ensure filing and medication cabinets are locked at all times.</li>\n <li>Ensure respite office is clean and organized.</li>\n <li>Record all medications taken by respite guest on medication tracking log and ensure respite guests initial medication tracking log</li>\n <li>Immediately report all accidents, incidents, and changes in the respite guests’ health or condition to Program Supervisor and partnered hospital.</li>\n <li>Follow discharge plan set by partnered hospital.</li>\n <li>Communicates incidents, issues, and other relevant information accurately and timely to appropriate staff through recording entries into computer system, log book and/or personally through meetings as appropriate.</li>\n <li>Accompany any respite guest(s) to medical appointments when respite guest requests or when respite guest is unable to go alone.</li>\n <li>Assist in arranging transportation for respite guest. May at times have to transport or pick up respite guest to and/or from Nativity House or medical appointment if needed.</li>\n <li>Deliver prescription orders to pharmacy and/or pick up filled prescription for respite guests’.</li>\n <li>Encourage respite guests’ to be independent and only assist with basic needs when necessary.</li>\n <li>Ensure all reports and documentation is completed on a timely basis. Complete reports for all funding sources as needed.</li>\n <li>Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.</li>\n <li>Provide behavioral behavior management by helping respite guests’ to resolve conflicts and make pro-social choices through the grievance procedures.</li>\n <li>Ensure proper trainings are completed and up to date with job knowledge.</li>\n <li>Other duties as reasonably assigned.</li>\n</ul>\n<p><strong>MINOR DUTIES AND RESONSIBILITIES</strong></p>\n<ul>\n <li>Monitor in and out traffic at the front door and outside of the facility on the main campus.</li>\n <li>Write timely and behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.</li>\n <li>Respond to guests who are in crisis, having medical emergencies, or disruptive behavior (includes fights, drug dealing, etc.)</li>\n <li>Provide services, resources, and information to guests. </li>\n <li>Develop supportive relationship with guests by using motivational interviewing strategies, providing an informal listening ear for guests experiencing difficulties.</li>\n <li>Work in the different program service areas such as clothing room, long term storage, office, and kitchen.  </li>\n <li>Work collaboratively with the other Nativity House staff, mental health team and social worker to promote behavioral changes in guests. </li>\n <li>Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests.</li>\n <li>Wash and fold laundry (bed linens and towels) as needed. </li>\n <li>Maintain the daily schedule for each program. This may include wake up times, meal times, check-in times and bedtimes.</li>\n <li>Maintain written and computerized records.</li>\n <li>Communicate with other team members throughout the shift to make sure everything is done, and everyone is aware of any ongoing issues.</li>\n <li>Assists with end of the day clean up.</li>\n <li>Other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Minimum Qualifications</strong></p>\n<ul>\n <li>High school diploma or GED.</li>\n <li>Must obtain Food Handler’s card within first 3 months of employment.</li>\n <li>Must obtain CPR Certification within first 3 months of employment.</li>\n <li>Experience working with diverse populations including people with active mental health and chemical dependency issues.</li>\n <li>Possess good verbal and written communication.</li>\n <li>Applicant must successfully pass required background checks prior to an offer of employment.</li>\n <li>Ability to provide a negative TB test.</li>\n <li>Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)</li>\n <li>Must have reliable transportation, valid driver’s license, automobile Insurance and provide current auto registration.</li>\n <li>Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services</li>\n <li>Support and contribute to a creative, collaborative and respectful environment that promotes teamwork</li>\n <li>Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.</li>\n</ul>\n<p> <strong>Preferred Qualifications</strong></p>\n<ul>\n <li>A minimum of 2 years of training and/or work experience in respite field</li>\n <li>AA in social services or health field.</li>\n <li>A minimum of 1 year experience of training and/or work experience in shelter environment.</li>\n <li>Experience working with complex databases and running reports from those databases.</li>\n</ul>\n<p><strong>Note to Internal Candidates:</strong> HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors</p>\n<p> </p>\n<p>Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.</p>\n<p>All protected classes are encouraged to apply.</p>\n<p> </p>\n<p>Please let us know if you need special accommodations to apply or interview for this position.</p>\n<p> </p>\n<p>Please go to https://careers-ccsww.icims.com/</p>\n<p>to submit your resume, cover letter and application for this position</p>\n<p> </p>",
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