Senior Business Analyst (On-Site)

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    "requisitionDescription": "<div><p data-pasted=\"true\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Job Summary:</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>The Senior Business Analyst serves as a strategic partner for the Testing &amp; Certification Business Unit, working closely with Project Managers, business leadership, and state and provincial DMV customers to translate complex jurisdictional requirements into robust driver and skills testing software solutions.</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>This role is essential to delivering successful multi-jurisdiction implementations that align with both customer business needs and Neumo&#39;s product strategy. You will lead requirements elicitation, evaluate solution approaches, and drive stakeholder engagement to ensure on-time delivery and seamless customer adoption.</span></p><h1 style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Duties &amp; Responsibilities:</span></h1><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Requirements Gathering &amp; Analysis</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Elicit, document, and analyze requirements from DMV stakeholders, examiners, and internal teams.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Translate jurisdiction-specific testing rules, CDL and operator license endorsement criteria, scoring methodologies, and regulatory mandates (FMCSA, AAMVA) into clear, testable requirements.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Produce comprehensive business requirements documents, user stories with acceptance criteria, process flows, and requirements traceability matrices.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Identify gaps and conflicts across jurisdictional rule sets and recommend resolution strategies.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Partner with development and QA to confirm feasibility, resolve ambiguity, and ensure accurate implementation of each jurisdiction&#39;s policies.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Perform other duties as assigned.</li></ul><p><br><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Solution Evaluation &amp; Recommendation</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Evaluate and recommend solution options for each jurisdiction&#39;s testing program, including platform configuration, custom development, and third-party integrations (DMV systems, biometric verification, scheduling, payment).</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Analyze and assess technical feasibility, implementation cost, schedule risk, and workflow impact.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Document trade-offs and present recommendations to leadership for informed decision-making.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ensure recommended approaches are practical, scalable across jurisdictions, and aligned with Neumo&#39;s product roadmap.</li></ul><p><br><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Stakeholder Engagement &amp; Communication</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Serve as the primary requirements liaison between teams and DMV customers throughout the entire project lifecycle.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Lead requirements workshops and design reviews with jurisdictional stakeholders.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Facilitate user acceptance testing and gather feedback for refinement.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Manage change requests and ensure regulatory or policy updates are incorporated without disrupting delivery.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Build customer trust, set clear expectations, manage risks early, and support on-time go-lives and smooth adoption.</li></ul><h1 style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Education and Experience:</span></h1><ul style=\"margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Bachelor&#39;s degree in Business, Information Systems, Computer Science, Public Administration, or related field; equivalent professional experience considered.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>5+ years of business analysis experience on software implementation or product development projects.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>At least 2 years of experience with enterprise or government-sector applications.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Demonstrated experience delivering requirements for regulated, rules-driven software (driver testing, licensing, certification, examinations, or government platforms strongly preferred).</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Working knowledge of software development lifecycle methodologies (Agile, Scrum, hybrid, waterfall) and the BA&#39;s role across discovery, design, build, UAT, and go-live.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience working directly with external customers and government agencies, including requirements workshops, demos, and user acceptance testing.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Business Analyst Certification.<span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><br></span></li></ul><h1 style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Knowledge, Skills and Abilities:</span></h1><ul style=\"margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Expert-level requirements elicitation and analysis with the ability to translate complex jurisdictional rules and regulatory language into clear, testable requirements.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Knowledgeable in standard BA artifacts: business requirements documents, user stories, acceptance criteria, process flows, requirements traceability matrices, and gap analyses.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Proficient with requirements and collaboration tools (Jira, Confluence, Azure DevOps, or equivalent) and diagramming tools (Visio, Lucidchart).</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong analytical and problem-solving skills; ability to reconcile conflicting stakeholder needs and recommend pragmatic solutions.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Excellent written and verbal communication; able to lead workshops, present to executives, and explain technical concepts to non-technical audiences.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Strong organizational and project management skills with ability to manage multiple concurrent jurisdictional implementations.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Self-directed and collaborative; comfortable operating independently while partnering closely with Project Managers, developers, QA, and customers.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Familiarity with CDL and operator license testing standards (FMCSA, AAMVA) or comparable regulatory frameworks.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience with government DMV systems, licensing platforms, or similar public-sector software solutions.</li></ul><h1 style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Work Environment:</span></h1><ul style=\"margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Office setting with individual workstations and moderate noise levels.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of telephone and computer systems.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Frequent communication via phone, email, and video conferencing.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Limited travel may be required.</li></ul><h1 style=\"margin-left:0in;\"><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Physical Demands:</span></h1><ul style=\"margin-left: 0in;\"><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to remain seated for extended periods.</li><li style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Regular use of computer and standard office equipment.</li></ul><p><strong><br></strong><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><strong>Neumo Summary: </strong></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'>Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.&nbsp;</span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px; color: rgb(0, 0, 0);'><em>Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</em>&nbsp;</span></p><p><a href=\"#_msoanchor_1\" name=\"_msocom_1\" target=\"_blank\"></a></p><p><br></p></div>\n",
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