Customer Service Representative

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  "source_hash": "e626a472afb68be50a9b733fbb93a55dfe38321e19148ea01539638e95033a98",
  "last_changed_at": "2026-05-30T05:40:05.896Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tualatin, Oregon, 97062, United States",
    "city": "Tualatin",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:22.628Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tualatin, Oregon, 97062, United States",
      "city": "Tualatin",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "81",
    "isRemote": null,
    "location": {
      "city": "Tualatin",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18368",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full Time Non-Exempt"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tualatin",
      "state": "Oregon",
      "postalCode": "97062",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">About NetVendor</span></p>\n<p><span style=\"font-size: 12pt\">NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-size: 12pt\">The<span> </span><span style=\"font-weight: bold\">Customer Service Representative</span><span> </span>plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers — delivering responsive, professional support across multiple communication channels.<br><br>You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this an dynamic and impactful role within our organization. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future. </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.</span></li>\n<li><span style=\"font-size: 12pt\">Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.</span></li>\n<li><span style=\"font-size: 12pt\">Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.</span></li>\n<li><span style=\"font-size: 12pt\">Return outbound calls to customers who have left voicemails.</span></li>\n<li><span style=\"font-size: 12pt\">Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.</span></li>\n<li><span style=\"font-size: 12pt\">Respond to customer emails and chats in a timely, helpful, and professional manner.</span></li>\n<li><span style=\"font-size: 12pt\">Take on additional responsibilities as assigned.</span><br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">Qualifications</span></p>\n<p><span style=\"font-size: 12pt\"><em><span>Knowledge/Skills/Abilities</span></em></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook</span></li>\n<li><span style=\"font-size: 12pt\">Basic level of experience with email and chat technologies</span></li>\n<li><span style=\"font-size: 12pt\">Solutions-oriented with strong and creative critical thinking skills</span></li>\n<li><span style=\"font-size: 12pt\">Able to troubleshoot, problem solve, make logical decisions, and set priorities</span></li>\n<li><span style=\"font-size: 12pt\">Able to work effectively under pressure</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work in a fast-paced, metric-driven environment with the ability to multi-task</span></li>\n<li><span style=\"font-size: 12pt\">Strong written and verbal communication skills</span></li>\n<li><span style=\"font-size: 12pt\">Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">Education/Experience<br><br></span></p>\n<p><span style=\"color: rgb(52, 73, 94)\"><em><span style=\"font-weight: bold\">Required:</span></em></span></p>\n<ul>\n<li><span>High School diploma or GED</span></li>\n<li><span>1-2 years of Customer Service experience</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94)\"><em><span style=\"font-weight: bold\">Preferred: </span></em></span></p>\n<ul>\n<li><span>Bilingual: Fluent in both English and Spanish</span></li>\n<li><span>Experience working in a high-volume call center, taking back-to-back calls</span></li>\n<li><span>Experience with NICE inContact or other similar contact center programs</span><br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"color: rgb(60, 153, 124); font-size: 14pt\"><span style=\"color: rgb(52, 73, 94); font-weight: bold\">NetVendor’s Benefits Package</span><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Medical, dental, and vision insurance</span></li>\n<li><span style=\"font-size: 12pt\">HSA, FSA, and DCFSA</span></li>\n<li><span style=\"font-size: 12pt\">Long- and short-term disability insurance</span></li>\n<li><span style=\"font-size: 12pt\">Free basic life insurance</span></li>\n<li><span style=\"font-size: 12pt\">Paid time off policy</span></li>\n<li><span style=\"font-size: 12pt\">Paid holidays: 7 per year + 1 floating holiday</span></li>\n<li><span style=\"font-size: 12pt\">Maternity Leave</span></li>\n<li><span style=\"font-size: 12pt\">401(k) with company match</span></li>\n<li><span style=\"font-size: 12pt\">Employee Assistance Program</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em>NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. </em></span></p>",
    "compensation": "$19-22 hourly DOE",
    "departmentId": "18368",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://netvendor.bamboohr.com/careers/81",
    "employmentStatusLabel": "Full Time Non-Exempt"
  }
}