Account Manager, Commercial

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          "text": "<p>The Account Manager is responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales. This role serves as the primary point of contact for clients &amp; brokers, ensuring exceptional service delivery, strengthening client relationships, and identifying opportunities for retention and organic growth.</p><p>The ideal candidate is client-focused, commercially minded, and experienced in managing complex accounts while collaborating cross-functionally to deliver value.</p><p><strong>Customer Relationship Management:</strong></p><ul><li>Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.</li><li>Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.</li><li>Utilizes a consultative approach in determining the most effective coverage for a particular client’s need in administering pricing tools in preparation for bids.&#xa0;</li><li>Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.</li><li>Communicates client needs and demands to Coface.</li><li>Delivers critical data to the client; translating key information into client needs.</li></ul><p>&#xa0;</p><p><strong>Account Management:</strong></p><ul><li>Acts as a central point of contact for the client and/or its intermediaries.</li><li>Owns the renewal process for assigned client portfolio, including preparation, negotiation, and execution.</li><li>Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develops and executes cross-selling strategies to Coface’s existing clients</li><li>Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.</li><li>Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.</li><li>Collaborates to ensure timely renewal of policies, confirms all contractual documentation and full compliance with company rules and external regulators.</li><li>Identifies opportunities to grow business with existing clients.</li><li>Coordinates with supporting staff members to ensure consistent service</li><li>Collaborates with sales team to reach prospective clients</li><li>Services multiple clients concurrently, often meeting deadlines</li><li>Documentation of client interactions in efforts to identify needs</li></ul><p>&#xa0;</p><p><strong>Market Knowledge:</strong></p><ul><li>Establishes and ensures credibility with clients by clearly articulating detailed current market conditions, and aligns with the Coface value proposition vs our competitors.</li></ul><p><strong>Communication</strong>:</p><ul><li>Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services</li><li>Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.</li></ul>",
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          "text": "<p><strong>WHO WE ARE</strong></p><p>&#xa0;</p><p>&#xa0;</p><p>At Coface, we make trade happen everyday.</p><p>&#xa0;</p><p>Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.</p><p>&#xa0;</p><p>With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.</p><p>&#xa0;</p><p>Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.</p><p>&#xa0;</p><p>Shape the future of trade with us. Join our Happeners!</p><p>&#xa0;</p><p>&#xa0;</p><p>&#xa0;</p>",
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