Technical Support Agent

{
  "content_hash": "3616e77b3d5547e906a3c456b1c783944780342ec5bada2ac884512dc15c6839",
  "source_hash": "c88949cf286bc4cf33c4b5d4fa526d6bfd0452b9431d2c71baa15a8d2e876e8c",
  "last_changed_at": "2026-05-31T18:01:02.466Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Richmond Hill, ON, Canada",
    "city": "Richmond Hill",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:21:47.047Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Richmond Hill, ON, Canada",
      "city": "Richmond Hill",
      "region": "ON",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "67953",
    "Title": "Technical Support Agent",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Technology, E-Commerce & Data Science",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 100000005668373,
    "JobFamilyId": 300000005257038,
    "JobFunction": "Canada Corporate",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "CA",
        "Region1": null,
        "Region2": null,
        "Region3": "ON",
        "Building": null,
        "Latitude": "43.87547",
        "Longitude": "-79.38506",
        "LocationId": 300000010194647,
        "PostalCode": "L4B 4W3",
        "TownOrCity": "Richmond Hill",
        "AddressLine1": "6 Staples Ave",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Corporate Home Office"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002125301744,
    "WorkplaceType": "",
    "BusinessUnitId": 300000009476808,
    "OrganizationId": 300000010201105,
    "GeographyNodeId": 100000244328949,
    "JobFunctionCode": "CAC",
    "LegalEmployerId": 300000005347050,
    "PrimaryLocation": "Richmond Hill, ON, Canada",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "$42,500 - $53,100",
        "Prompt": "Posted Salary/Rate",
        "ControlType": "TextArea",
        "SequenceNumber": 10
      }
    ],
    "ApplyWhenNotPostedFlag": true,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>Some of what you will do:</strong><br>The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.<br>Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.<br>Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware.<br>Be willing to work weekends, evenings, and day shifts.<br><br><strong>Specifically, You Will:</strong></p><ul><li>Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.</li><li>Interact with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.</li><li>Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds. &nbsp;</li><li>Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis<br>&nbsp;</li></ul><p><strong>Some of what you need:</strong></p><ul><li>Excellent communication and customer service skills a must.</li><li><p>Excellent troubleshooting and diagnostic skills</p><p>&nbsp;</p></li><li>Working knowledge of PCs and Windows operating systems.</li><li>Working knowledge of Active Directory, and DOS command line functionality.</li><li>Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.</li><li>Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)</li><li>Experienced with remote access software (VPN, Microsoft Terminal Services)</li><li>Experience with ServiceNow Call Tracking database</li><li>Takes initiative, seeking opportunities for change, growth and improvement&nbsp;</li><li>Ability to adapt to rapid changes in procedures and processes in a dynamic environment.&nbsp;</li><li>Knowledge of AS400 technical support would be an asset</li><li>Knowledge of Citrix Network Topology</li><li>Ability to work with Excel is an asset&nbsp;</li><li>Candidate must have valid driver’s license&nbsp;</li><li>French is preferred not mandatory.</li></ul><p>&nbsp;</p><p style=\"margin-left: 0in;\"><strong>Physical demands/working conditions:</strong></p><p style=\"margin-left: 0in;\">Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.</p><p><br><strong>Some of what you will get:</strong></p><ul><li>Associate discount</li><li>Health and Dental benefits</li><li>RRSP/DPSP</li><li>Performance bonuses</li><li>Learning &amp; Development programs</li><li>And more…</li></ul>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "CA",
    "CorporateDescriptionStr": "<div style=\"border-style:none;padding:0px 5px\">\n We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.\n</div>\n<div style=\"border-style:none;padding:0px 5px\"></div>",
    "ExternalPostedStartDate": null,
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "43.85043",
        "Longitude": "-79.44588",
        "CountryCode": "CA",
        "GeographyId": 100000005668373,
        "GeographyNodeId": 100000244328949
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "67953",
    "Title": "Technical Support Agent",
    "JobType": null,
    "Distance": 1777248000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-04-27",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 100000005668373,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": true,
    "workLocation": [
      {
        "Country": "CA",
        "Region1": null,
        "Region2": null,
        "Region3": "ON",
        "Building": null,
        "Latitude": 43.87547,
        "Longitude": -79.38506,
        "LocationId": 300000010194647,
        "PostalCode": "L4B 4W3",
        "TownOrCity": "Richmond Hill",
        "AddressLine1": "6 Staples Ave",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Corporate Home Office"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000009476808,
    "OrganizationId": 300000010201105,
    "PostingEndDate": null,
    "LegalEmployerId": 300000005347050,
    "PrimaryLocation": "Richmond Hill, ON, Canada",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "CA",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2267953%22,siteNumber=CX_2001",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 6579
  },
  "detail_errors": []
}