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outbound call center specialist

2b7717fa Bc5e 4a0f 9c76 C0ec9b360a76 19000101 000001 · Novi, MI, US, Novi, MI · Remote · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2b7717fa Bc5e 4a0f 9c76 C0ec9b360a76 19000101 000001
Titleoutbound call center specialist
Normalized title-
Department / team-
LocationNovi, MI, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-22 / 2026-05-31
Changed / last seen2026-06-10 / 2026-06-08

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City jobsActive postings in Novi.Open
Work model jobsActive Remote postings.Open
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Linked records

Company2b7717fa Bc5e 4a0f 9c76 C0ec9b360a76 19000101 000001
Source9efbc309-24b7-4fd2-a676-561992ee0bbc
ATS providerADP Workforce Now Recruiting

Description

Who We Are: At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We’ve been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness , reflecting our deep commitment to our team members and the communities we serve. About the role: The care experience specialist supports members through moments that extend beyond a single interaction, meeting them wherever connection is needed through ITM engagements, chat, support email, and intentional outreach. This role ensures members experience clarity, continuity, and human connection, whether members reach out for support or the team proactively steps in to help move them forward. This role balances responsive support with purposeful outreach. The care experience specialist manages live, reactive engagements while also planning and completing outreach work that helps resolve open items, reduce uncertainty, and support members through their next steps. Through thoughtful follow-through and adaptable communication, the care experience specialist plays a critical role in delivering trust at scale and ensuring the care center reflects the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams. This position has a minimum hourly rate of $22.55 , but your offer amount may be increased with relevant work experience and transferable skills. A Day in the life of a care experience specialist can look like: Support Members Across Remote Engagements Engage members through ITM interactions, chat, and support email, ensuring interactions feel clear, consistent, and human. Adapt communication style based on context while maintaining shared experience standards. Have the ability to be on all channels including inbound, relationship experience, and outbound teams. Deliver Intentional Outreach Participate in approved outreach efforts designed to support members, resolve open needs, or surface unmet opportunities. Approach outreach with preparation and purpose, ensuring conversations feel relevant, thoughtful, and member-centered. Executes outbound engagement in alignment with organizational goals while meetings established productivity and quality standards. Accurately document interactions and outcomes in designated systems. Own Continuity and Follow-Through Take accountability for completing work initiated through remote interactions or outreach, including documentation, follow-up, and clear next steps. Help ensure members do not experience gaps or confusion across touchpoints. Navigate Knowledge and Tools Confidently Use knowledge resources, systems, and workflows effectively to support member needs. Seek clarity when needed and apply information accurately to reduce rework or incomplete outcomes. Support Light and Dark Member Moments Remotely Recognize when members may need reassurance, clarity, or additional support, even outside of voice conversations. Handle emotionally complex or sensitive situations with empathy and intention. Balance Reactive and Planned Work Manage a mix of live engagements and planned outreach throughout the day. Use time intentionally to ensure both responsive support and proactive work are completed thoughtfully. Surface Insights and Patterns Identify recurring member needs, friction points, or outreach opportunities and share insights with the people leader to inform coaching, process improvement, and experience evolution. Partner Across the Care Center Coordinate with inbound care, relationship experience, and branch teams to support smooth handoffs and aligned member experiences. Escalate appropriately when needs extend beyond role scope. Be a resource for the entire team, especially when supervisors are not available. Reflect Culture and Purpose in Daily Work Demonstrate the credit union’s values in how members are supported and how work is completed. Contribute to a culture of accountability, learning, and shared success through huzzahs and team recognition. Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor. Liaison between members and servicing. Perform other duties as directed by leadership. What you bring to the table: High school diploma or equivalent. Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated knowledge of fiduciary products and services. Extensive and demonstrative knowledge of digital products and services offered by the credit union. Experience and a passion for leadership, performance management, and team member development. Demonstrated ability to effectively communicate in a training and mentoring setting. Proven successful goal setting and achievements. Proficiency using Microsoft Suite. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a team member of orsa, you’ll enjoy: Comprehensive medical, dental, and vision plans Generous paid time off package for all full-time team members   Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options depending on position A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events Contact/application information: If this description appeals to you, please submit an application! A member of orsa’s talent acquisition team will be in contact with you shortly! Equal Employment Opportunity Policy: orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. Disclaimer: This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!

Full job record

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Provideradp_workforcenow
Provider Job Key935572
Titleoutbound call center specialist
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Statusdeleted
Activeno
Location TextNovi, MI, US, Novi, MI
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Remote Policyremote
CountryUnited States
RegionMI
CityNovi
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First Seen At2026-05-31 18:43:43Z
Last Seen At2026-06-08 12:14:40Z
Last Checked At2026-06-10 12:24:38Z
Last Changed At2026-06-10 12:24:38Z
Inactive At2026-06-10 12:24:38Z
Source Posted At2026-05-22 12:49:00Z
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-family: \"Codec Pro\"; font-size: 16px; color: rgb(0, 0, 0);'><u>Who We Are:</u></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>We&rsquo;ve been recognized as one of the <strong>Regional Best and Brightest&nbsp;</strong>companies for the last 20 years and nationally recognized since 2018. We have been certified as a <strong>Great Place To Work</strong> since 2023 and as of 2024, we were also recognized as the <strong>Best and Brightest in Wellness</strong>, reflecting our deep commitment to our team members and the communities we serve.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>About the role:</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>The care experience specialist supports members through moments that extend beyond a single interaction, meeting them wherever connection is needed through ITM engagements, chat, support email, and intentional outreach. This role ensures members experience clarity, continuity, and human connection, whether members reach out for support or the team proactively steps in to help move them forward.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>This role balances responsive support with purposeful outreach. The care experience specialist manages live, reactive engagements while also planning and completing outreach work that helps resolve open items, reduce uncertainty, and support members through their next steps.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Through thoughtful follow-through and adaptable communication, the care experience specialist plays a critical role in delivering trust at scale and ensuring the care center reflects the credit union&rsquo;s purpose of creating joy and igniting Michiganders&rsquo; impossible dreams.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>This position has a minimum hourly rate of <strong><u>$22.55</u></strong>, but your offer amount may be increased with relevant work experience and transferable skills.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>A Day in the life of a care experience specialist can look like:&nbsp;</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Support Members Across Remote Engagements</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Engage members through ITM interactions, chat, and support email, ensuring interactions feel clear, consistent, and human. Adapt communication style based on context while maintaining shared experience standards.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: lower-alpha;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Have the ability to be on all channels including inbound, relationship experience, and outbound teams.&nbsp;</span></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Deliver Intentional Outreach</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Participate in approved outreach efforts designed to support members, resolve open needs, or surface unmet opportunities. Approach outreach with preparation and purpose, ensuring conversations feel relevant, thoughtful, and member-centered.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: lower-alpha;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Executes outbound engagement in alignment with organizational goals while meetings established productivity and quality standards.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Accurately document interactions and outcomes in designated systems.&nbsp;</span></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Own Continuity and Follow-Through</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Take accountability for completing work initiated through remote interactions or outreach, including documentation, follow-up, and clear next steps. Help ensure members do not experience gaps or confusion across touchpoints.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Navigate Knowledge and Tools Confidently</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Use knowledge resources, systems, and workflows effectively to support member needs. Seek clarity when needed and apply information accurately to reduce rework or incomplete outcomes.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Support Light and Dark Member Moments Remotely</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Recognize when members may need reassurance, clarity, or additional support, even outside of voice conversations. Handle emotionally complex or sensitive situations with empathy and intention.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Balance Reactive and Planned Work</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Manage a mix of live engagements and planned outreach throughout the day. Use time intentionally to ensure both responsive support and proactive work are completed thoughtfully.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Surface Insights and Patterns</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Identify recurring member needs, friction points, or outreach opportunities and share insights with the people leader to inform coaching, process improvement, and experience evolution.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Partner Across the Care Center</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Coordinate with inbound care, relationship experience, and branch teams to support smooth handoffs and aligned member experiences. Escalate appropriately when needs extend beyond role scope.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: lower-alpha;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Be a resource for the entire team, especially when supervisors are not available.</span></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><strong><span style='font-family:\"Codec Pro News\";'>Reflect Culture and Purpose in Daily Work</span></strong></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Demonstrate the credit union&rsquo;s values in how members are supported and how work is completed. Contribute to a culture of accountability, learning, and shared success through huzzahs and team recognition.</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: lower-alpha;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Liaison between members and servicing.&nbsp;</span></li></ol></div><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Perform other duties as directed by leadership.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>What you bring to the table:</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>High school diploma or equivalent.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Minimum two years&#39; experience as a service representative in the retail or service industry or equivalent experience.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Demonstrated knowledge of fiduciary products and services.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Extensive and demonstrative knowledge of digital products and services offered by the credit union.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Experience and a passion for leadership, performance management, and team member development.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Demonstrated ability to effectively communicate in a training and mentoring setting.</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Proven successful goal setting and achievements.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Proficiency using Microsoft Suite.&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>We believe in creating a Culture of Belonging guided by our core values: <strong>Relentless Care, Hustle &amp; Grind, Huzzah!&nbsp;</strong>and <strong>Curiosity.</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>As a team member of orsa, you&rsquo;ll enjoy:</span></u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Comprehensive medical, dental, and vision plans&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Generous paid time off package for all full-time team members</span> </li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Up to 12-weeks paid paternity/maternity leave</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Lifestyle Accounts to help with your personal wellbeing&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Family Health Benefits&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Paid time off to observe all Federal Holidays&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Flexible work options depending on position</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>A generous 401k match&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Numerous employee engagement activities&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Community Resource Groups&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: initial; color: rgb(0, 0, 0);\"><span style='font-family: \"Codec Pro News\";'>Paid time off for occasions such as volunteering, caregiving, and family events&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>Contact/application information:</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>If this description appeals to you, please submit an application! A member of orsa&rsquo;s talent acquisition team will be in contact with you shortly!&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>Equal Employment Opportunity Policy:</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.</span><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; color: rgb(0, 0, 0);\"><strong><u><span style='font-family:\"Codec Pro\";'>Disclaimer:</span></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family: \"Codec Pro News\"; font-size: 16px; color: rgb(0, 0, 0);'>Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!</span></p>\n",
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