Advisor, Underwriting and Billing

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity&nbsp;</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Join our team and let your expertise shine with our brokers and customers!</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Reporting to the Team Leader, Underwriting and Billing, Personal Insurance, the incumbent will play a key role in utilizing their expertise on complex files and ensuring quality decision-making. If you are passionate about problem solving and service excellence, this opportunity is for you. This intermediate-level role requires strong underwriting and billing expertise to effectively support our operations. The role is ideal for someone looking to leverage their technical expertise to influence the quality of our broker partners while acting as a mentor to internal teams.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>What to Expect</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Analysis and Support</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Analyze and process complex inquiries and accommodation requests related to underwriting, billing, products, and pricing (via phone and email).</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Expertise and Advice</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Act as a subject-matter expert by providing support and guidance on our products and guidelines to brokers, while clearly explaining premium dislocation and the rationale for changes in our risk appetite.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Technical Support and Mentoring</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Acts as an internal point of contact for advice and technical support, specifically to representatives, to guide the decision-making and to address inquiries transferred by other teams.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Risk Management</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Assess intermediate or advanced complex risks and review underwriting and billing exception requests in accordance with guidelines and your authority level.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Broker Relationships&nbsp;</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Communicate decisions regarding adjustments, exceptions, and pricing to brokerage firms, ensuring that you provide a thorough rationale to facilitate understanding of our decisions.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Complex Transactions</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Handle transactions not available in the broker self-service portal, including but not limited to new business, policy changes, reinstatements, claims alerts, etc.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Compliance and Standards&nbsp;</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Prepare documented analyses, including clear recommendations and conditions, for cases exceeding your authority level before escalating them.</span></span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Collaboration with Centre Systems Management (CSM)</strong></span></span><ul style=\"list-style-type: circle;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Work with the CSM team to create and monitor incident tickets, as needed.</span></span></li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>What you Bring</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Minimum of 2 years of experience in personal insurance (auto and property) or underwriting.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">University or college diploma or an equivalent work experience.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Chartered Insurance Professional (CIP) designation (completed or in progress) is an asset.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Bilingual (French and English), both spoken and written.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Technical skills and assets</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Strong understanding of the Guidewire system is an asset.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Deep underwriting knowledge in personal auto and property underwriting and billing.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\"><strong>Professional skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Customer service focused with a positive and helpful attitude.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Communication and influence: Excellent interpersonal skills and proven ability to coach, advise and simplify technical information.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Problem-solving: Strong analytical, decision-making, and complex problem-solving skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt; line-height: 115%;\">Ability to prioritize and manage multiple tasks simultaneously and to be highly organized in a fast-paced environment.</span></span></li></ul><p>&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt;\">Salary Range: $51,300—$94,400</span></span></p><p style=\"margin: 0in;\">&nbsp;</p><p style=\"margin: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-CA\" style=\"font-size: 11pt;\">High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.</span></span></p>",
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