Member Contact Center Representative

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    "description": "<p><span style=\"color:#e67e22\"><strong><span style=\"font-family:Georgia,serif\">ACU is looking for someone with a passion for helping others. If that&#39;s you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!</span></strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\"><strong>What You Will Do:</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Georgia,serif\">Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Provide members with information on loan applications status, loan payments, and loan payoff amounts&nbsp;</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Provide history and statement copies</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Ability to set members up for electronic services</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Provide prompt, professional, and courteous service to members; use and understand phone system as instructed</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Actively be&nbsp;a part of an awesome team!</span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<div style=\"background:#eeeeee; border:1px solid #cccccc; padding:5px 10px; text-align:center\"><u><span style=\"font-family:Georgia,serif\"><strong>Department Hours:</strong></span></u></div>\r\n\r\n<div style=\"background:#eeeeee; border:1px solid #cccccc; padding:5px 10px; text-align:center\"><span style=\"font-family:Georgia,serif\"><strong>Monday - Friday: 8:00am - 6:00pm,&nbsp;with rotating Saturdays 9:00am-4:00pm</strong></span></div>\r\n\r\n<div style=\"background:#eeeeee; border:1px solid #cccccc; padding:5px 10px; text-align:center\"><u><span style=\"font-family:Georgia,serif\"><strong>Shift Schedule: Monday-Friday 9:30am-6:00pm</strong></span></u></div>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\"><strong>The Pay Range:</strong></span></p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">$20.88 - $26.39 per hour</span></p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">&nbsp;Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. <strong>The target hiring range for this role is $20.88-$23.05.</strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\"><strong>What You Will Bring:&nbsp;</strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Georgia,serif\">High school diploma or equivalent (GED)</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">6 months to 1-year&nbsp;related experience in a customer service position</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Must have pleasant and professional phone manner and service skills</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Ability to handle a high volume of calls and be able to work for extended length of time on the phone</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Must be computer literate and have skills in effective written and oral communication&nbsp;</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Familiar with 10-Key and type at least 35 words per minute</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Must have excellent interpersonal, member service and organizational skills<strong> </strong></span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Ability to effectively communicate and work with members and other employees</span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\"><strong>Why You Will Choose Us: </strong></span></p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">By becoming a part of our team, you&#39;ll gain access to an environment that nurtures professional growth. Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation.&nbsp;</span></p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">Benefits include:&nbsp;</span></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Generous PTO (Paid Time Off)&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">11 Paid holidays&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Paid Bereavement Leave&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Paid Jury Duty leave&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Training and advancement opportunities&nbsp;</span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">401k with match up to 6%&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Mortgage discounts&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">No interest employee loans for work wear&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Paid volunteering at ACU sponsored events&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Bonus opportunities&nbsp;</span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Company paid long term disability and life insurance&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Full Medical, Vision and Dental benefits&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Annual employee event for all staff and their families&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">Employee Assistant Program (EAP)&nbsp;</span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"font-family:Georgia,serif\">and more!&nbsp;</span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\"><strong>Grow With Us:</strong></span></p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">We&#39;ll help you and your team grow with awesome training programs:</span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Georgia,serif\">Teller Essentials &ndash; get those basics down!</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Product Fitness &ndash; unleash your selling powers!</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">MSR Advance Program &ndash; master member service!</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Lending Boot Camp &ndash; conquer loan applications!</span></li>\r\n\t<li><span style=\"font-family:Georgia,serif\">Manager Training &ndash; further develop and master your skills!</span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Georgia,serif\">If you&#39;re seeking a significant career progression within the financial sector, the role of MCC awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service. <strong>Apply today!</strong></span></p>\r\n\r\n<p style=\"text-align:center\">&nbsp;</p>\r\n\r\n<p style=\"text-align:center\"><span style=\"font-family:Georgia,serif\"><strong>ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.&nbsp;As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.</strong></span></p>\r\n\r\n<p style=\"text-align:center\"><span style=\"font-family:Georgia,serif\"><strong>Principals only. Recruiters, please don&#39;t contact this job poster. Do not contact us with unsolicited services or offers.</strong></span></p>\r\n",
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If that&#39;s you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You Will Do:\\r\\n\\r\\n\\r\\n\\tAssist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms\\r\\n\\tProvide members with information on loan applications status, loan payments, and loan payoff amounts&nbsp;\\r\\n\\tProvide history and statement copies\\r\\n\\tAbility to set members up for electronic services\\r\\n\\tProvide prompt, professional, and courteous service to members; use and understand phone system as instructed\\r\\n\\tActively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff\\r\\n\\tActively be&nbsp;a part of an awesome team!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment Hours:\\r\\n\\r\\nMonday - Friday: 8:00am - 6:00pm,&nbsp;with rotating Saturdays 9:00am-4:00pm\\r\\n\\r\\nShift Schedule: Monday-Friday 9:30am-6:00pm\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Pay Range:\\r\\n\\r\\n$20.88 - $26.39 per hour\\r\\n\\r\\n&nbsp;Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. 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Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation.&nbsp;\\r\\n\\r\\nBenefits include:&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGenerous PTO (Paid Time Off)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\t11 Paid holidays&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Bereavement Leave&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Jury Duty leave&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tTraining and advancement opportunities&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t401k with match up to 6%&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tMortgage discounts&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tNo interest employee loans for work wear&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid volunteering at ACU sponsored events&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tBonus opportunities&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompany paid long term disability and life insurance&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tFull Medical, Vision and Dental benefits&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tAnnual employee event for all staff and their families&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tEmployee Assistant Program (EAP)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tand more!&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGrow With Us:\\r\\n\\r\\nWe&#39;ll help you and your team grow with awesome training programs:\\r\\n\\r\\n\\r\\n\\tTeller Essentials &ndash; get those basics down!\\r\\n\\tProduct Fitness &ndash; unleash your selling powers!\\r\\n\\tMSR Advance Program &ndash; master member service!\\r\\n\\tLending Boot Camp &ndash; conquer loan applications!\\r\\n\\tManager Training &ndash; further develop and master your skills!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIf you&#39;re seeking a significant career progression within the financial sector, the role of MCC awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service. Apply today!\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.&nbsp;As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.\\r\\n\\r\\nPrincipals only. Recruiters, please don&#39;t contact this job poster. Do not contact us with unsolicited services or offers.\\r\\n \",\"responsibilities\":\"ACU is looking for someone with a passion for helping others. If that&#39;s you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You Will Do:\\r\\n\\r\\n\\r\\n\\tAssist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms\\r\\n\\tProvide members with information on loan applications status, loan payments, and loan payoff amounts&nbsp;\\r\\n\\tProvide history and statement copies\\r\\n\\tAbility to set members up for electronic services\\r\\n\\tProvide prompt, professional, and courteous service to members; use and understand phone system as instructed\\r\\n\\tActively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff\\r\\n\\tActively be&nbsp;a part of an awesome team!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nDepartment Hours:\\r\\n\\r\\nMonday - Friday: 8:00am - 6:00pm,&nbsp;with rotating Saturdays 9:00am-4:00pm\\r\\n\\r\\nShift Schedule: Monday-Friday 9:30am-6:00pm\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Pay Range:\\r\\n\\r\\n$20.88 - $26.39 per hour\\r\\n\\r\\n&nbsp;Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $20.88-$23.05.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You Will Bring:&nbsp;\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent (GED)\\r\\n\\t6 months to 1-year&nbsp;related experience in a customer service position\\r\\n\\tMust have pleasant and professional phone manner and service skills\\r\\n\\tAbility to handle a high volume of calls and be able to work for extended length of time on the phone\\r\\n\\tMust be computer literate and have skills in effective written and oral communication&nbsp;\\r\\n\\tFamiliar with 10-Key and type at least 35 words per minute\\r\\n\\tMust have excellent interpersonal, member service and organizational skills \\r\\n\\tAbility to effectively communicate and work with members and other employees\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhy You Will Choose Us: \\r\\n\\r\\nBy becoming a part of our team, you&#39;ll gain access to an environment that nurtures professional growth. Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation.&nbsp;\\r\\n\\r\\nBenefits include:&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tGenerous PTO (Paid Time Off)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\t11 Paid holidays&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Bereavement Leave&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Jury Duty leave&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tTraining and advancement opportunities&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\t401k with match up to 6%&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tMortgage discounts&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tNo interest employee loans for work wear&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid volunteering at ACU sponsored events&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tBonus opportunities&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompany paid long term disability and life insurance&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tFull Medical, Vision and Dental benefits&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tAnnual employee event for all staff and their families&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tEmployee Assistant Program (EAP)&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\tand more!&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGrow With Us:\\r\\n\\r\\nWe&#39;ll help you and your team grow with awesome training programs:\\r\\n\\r\\n\\r\\n\\tTeller Essentials &ndash; get those basics down!\\r\\n\\tProduct Fitness &ndash; unleash your selling powers!\\r\\n\\tMSR Advance Program &ndash; master member service!\\r\\n\\tLending Boot Camp &ndash; conquer loan applications!\\r\\n\\tManager Training &ndash; further develop and master your skills!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nIf you&#39;re seeking a significant career progression within the financial sector, the role of MCC awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service. Apply today!\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer.&nbsp;As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.\\r\\n\\r\\nPrincipals only. Recruiters, please don&#39;t contact this job poster. Do not contact us with unsolicited services or offers.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"America's Credit Union\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=0411AD2558EACE1AA1EBB53A65EF1423\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1495 Wilmington Drive\",\"addressLocality\":\"DuPont\",\"addressRegion\":\"WA\",\"postalCode\":98327,\"addressCountry\":\"USA\"}},\"industry\":\"Banking\",\"validThrough\":\"2026-06-10\",\"workHours\":\"Day\",\"educationRequirements\":\"High School or GED\"}",
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