Patient Experience Representative

{
  "content_hash": "77d233e98e901630bb9a8da0296404c9331dc555b3cba9f1e68b3aa7aa4ba35c",
  "source_hash": "2416a1ffc19f03d9a7b999e9e392ccaab8fe155526e0dc69d54b03f22f5b3bef",
  "last_changed_at": "2026-06-06T13:19:46.347Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "St Paul, MN, US, St Paul, MN",
    "city": "St Paul",
    "region": "MN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 23.4,
  "salary_min": 21.63,
  "inferred_at": "2026-06-06T13:19:46.340Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "St Paul, MN, US, St Paul, MN",
      "city": "St Paul",
      "region": "MN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200798803494_1",
    "postDate": "2026-06-03T10:48:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 23.4,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 21.63,
        "currencyCode": "USD"
      }
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "FIXED",
          "shortName": "FIXED"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-03T10:48Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:19Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "510169"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerical"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "21.63 To 23.40 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Patient Experience Representative",
    "clientRequisitionID": "1096",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "St Paul",
          "postalCode": "55104",
          "countrySubdivisionLevel1": {
            "codeValue": "MN"
          }
        },
        "nameCode": {
          "shortName": " St Paul, MN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div id=\"isPasted\"><p>SUMMARY:</p><p>Our Patient Experience Representatives are the first and last person our patients come in contact with and are responsible for each patient&rsquo;s experience while they are with us in the clinic. You will ensure the patient gets checked in and has the paperwork required for their visit and update the patient&rsquo;s information to ensure accuracy. You will verify the patient&rsquo;s insurance information and update in a timely manner if necessary. You will work with in a team of Patient Experience Representatives to ensure our patients receive excellent customer service and the care they deserve.</p><p><br></p><h1>JOB RESPONSIBILITIES:<strong>&nbsp;</strong></h1><ul><li>Greets patients and others in person</li><li>Check&nbsp;patients&nbsp;in&nbsp;EMR&nbsp;and&nbsp;verify&nbsp;insurance&nbsp;and&nbsp;personal&nbsp;profile&nbsp;information</li><li>Confirm&nbsp;and&nbsp;update&nbsp;demographic&nbsp;information</li><li>Responsible for taking co-pays, sliding fee payments, etc. and provide receipts to patients.</li><li>Post&nbsp;co-pays&nbsp;to&nbsp;the&nbsp;system&nbsp;daily as&nbsp;directed</li><li>Print&nbsp;billing&nbsp;tickets &amp;&nbsp;visit&nbsp;labels</li><li>Answer&nbsp;incoming&nbsp;calls</li><li>Schedules&nbsp;appointment</li><li>Demonstrates&nbsp;good&nbsp;communication&nbsp;skills/both&nbsp;written&nbsp;&amp;&nbsp;verbal</li><li>Maintain&nbsp;orderly&nbsp;appearance&nbsp;of&nbsp;reception&nbsp;and&nbsp;front&nbsp;desk&nbsp;areas</li><li>Performs&nbsp;clerical&nbsp;duties&nbsp;as&nbsp;assigned&nbsp;by&nbsp;Front&nbsp;Desk&nbsp;Manager&nbsp;or&nbsp;Front&nbsp;Desk&nbsp;Lead</li><li>Attends&nbsp;meetings&nbsp;as&nbsp;required</li><li>Ensure all patient records are current and updated in a timely manner</li><li>Adhere&nbsp;to&nbsp;all&nbsp;HIPPA&nbsp;compliance&nbsp;standards</li><li>Coordinate&nbsp;translators&nbsp;for&nbsp;patients</li><li>Tasks&nbsp;and&nbsp;relays&nbsp;information&nbsp;to&nbsp;the&nbsp;appropriate&nbsp;people</li><li>Escalate&nbsp;issues&nbsp;to&nbsp;management</li><li>Sets&nbsp;up&nbsp;patients&nbsp;for&nbsp;the&nbsp;Sliding&nbsp;Fee</li><li>Sets&nbsp;up&nbsp;patients&nbsp;with&nbsp;a&nbsp;payment&nbsp;plan</li><li>Responds to&nbsp;patient&nbsp;billing&nbsp;questions</li><li>Directs&nbsp;patients&nbsp;to&nbsp;MNSure&nbsp;navigator&nbsp;when&nbsp;applicable</li><li>Intakes&nbsp;new&nbsp;patients</li><li>Train&nbsp;new&nbsp;staff&nbsp;on&nbsp;processes&nbsp;as&nbsp;instructed</li><li>All other duties, assignments and projects as assigned</li></ul><p>&nbsp;</p><h1>KNOWLEDGE,&nbsp;SKILLS&nbsp;and&nbsp;ABILITIES:</h1><p>&nbsp;<strong><u>BI-LINGUAL SPANISH SPEAKING PREFERRED</u></strong></p><ul><li>Familiar&nbsp;with&nbsp;Medical&nbsp;Terminology.</li><li>Confidentiality&nbsp;in&nbsp;accordance&nbsp;with&nbsp;HIPAA&nbsp;guidelines&nbsp;and&nbsp;regulations.</li><li>Medical billing and/or collection experience beneficial&nbsp;</li><li>Strong&nbsp;attention&nbsp;to&nbsp;detail,&nbsp;flexible&nbsp;and&nbsp;adaptable&nbsp;with&nbsp;strong&nbsp;collaboration&nbsp;and&nbsp;teamwork skills</li><li>Computer Skills: Proficiency in Microsoft Office Word, Excel, PowerPoint, and Outlook required.</li></ul><p>&nbsp;</p><h1>QUALIFICATIONS:</h1><ul><li>High&nbsp;School&nbsp;Graduate&nbsp;or&nbsp;equivalent</li><li>Advanced&nbsp;degree&nbsp;a&nbsp;plus</li><li>3+&nbsp;years&nbsp;in&nbsp;Patient&nbsp;Registration&nbsp;or&nbsp;equal&nbsp;applicable&nbsp;field&nbsp;experience.</li><li>Medical&nbsp;Terminology,&nbsp;Medical&nbsp;Billing,&nbsp;or&nbsp;related&nbsp;certificate&nbsp;preferred.</li><li>Ability&nbsp;to work&nbsp;with people&nbsp;of diverse&nbsp;backgrounds and cultures</li><li>Ability to demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people</li></ul></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200798803494_1",
    "postDate": "2026-06-03T10:48:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 23.4,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 21.63,
        "currencyCode": "USD"
      }
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-03T10:48Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T09:19Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "510169"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Clerical"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "21.63 To 23.40 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Patient Experience Representative",
    "clientRequisitionID": "1096",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "St Paul",
          "postalCode": "55104",
          "countrySubdivisionLevel1": {
            "codeValue": "MN"
          }
        },
        "nameCode": {
          "shortName": " St Paul, MN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/510169?cid=86ea70f4-abcf-4911-97ae-8109ccca5eb4&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 8063
  },
  "detail_errors": []
}