SOFTWARE DEVELOPER - Application Operations Engineer – EDI & Cla

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    "requisitionDescription": "<div><div><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;' data-pasted=\"true\"><strong>Job Summary</strong></p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>We are seeking an <strong>Application Operations Engineer &ndash; EDI &amp; Claims Systems</strong> to join our Operations &amp; Engineering team.&nbsp;</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>This role is responsible for supporting our production EDI and claims management systems, resolving operational support tickets, troubleshooting data and application issues, coordinating and validating production deployments, and implementing practical improvements that keep our systems reliable and our operations moving.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>The ideal candidate has a college-level technical foundation, at least 2 years of professional software development or related technical experience, strong troubleshooting ability, production support discipline, and clear communication skills.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>About the Role</strong></p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>The Application Operations Engineer supports the company&rsquo;s production EDI and claims management systems by resolving operational support tickets, troubleshooting production issues, coordinating and performing production deployments, validating releases, and implementing software or process improvements that improve reliability, efficiency, and operational continuity.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>This role sits at the intersection of Operations, Engineering, Product, and production support. The ideal candidate is technically capable, detail-oriented, comfortable working directly with live production systems, and motivated by keeping business-critical workflows moving.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Primary Role Focus</strong></p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>The primary focus of this role includes:</p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Production application support and issue resolution for EDI and claims-related systems</li><li>Production deployment coordination, execution, validation, and post-release monitoring</li><li>Operational improvements to production systems, including scripts, queries, automation, and targeted software changes</li><li>Cross-functional support for Operations, Product, Software Development, and leadership</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Essential Duties and Responsibilities</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Work, triage, and resolve EDI, claims system, and application-related support tickets in a timely and professional manner.</li><li>Monitor production workflows, transaction processing, claim queues, exceptions, failures, and related operational processes.</li><li>Troubleshoot application, data, integration, workflow, and production processing issues across EDI and claims management systems.</li><li>Coordinate, perform, and validate production deployments, including release readiness checks, deployment execution, smoke testing, and post-deployment verification.</li><li>Assist with deployment planning, rollback awareness, release documentation, and production change-management procedures.</li><li>Identify opportunities for operational improvements in existing programs, systems, workflows, and production processes; discuss recommendations with the CTO, Senior Software Developer, or other designated leaders.</li><li>Implement small-to-medium software fixes, scripts, database queries, utilities, automation, configuration updates, and process improvements as directed.</li><li>Perform testing and validation of fixes, enhancements, deployments, and operational changes before and after production release.</li><li>Develop, maintain, and follow quality assurance procedures, support procedures, deployment checklists, and operational runbooks.</li><li>Maintain and upgrade existing solutions or systems as directed by engineering leadership.</li><li>Collaborate closely with software developers, product managers, operations team members, and leadership to maintain and improve production systems.</li><li>Escalate complex engineering, architectural, security, compliance, or production-risk matters to the appropriate leader promptly.</li><li>Perform all other duties as assigned.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Production Deployment Responsibilities</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Prepare production deployment materials, checklists, release notes, and validation steps as required.</li><li>Coordinate deployment timing and communication with Engineering, Operations, Product, and other stakeholders.</li><li>Execute or support production deployments in accordance with company procedures and approval requirements.</li><li>Perform pre-deployment checks, post-deployment smoke testing, production validation, and issue monitoring.</li><li>Document deployment outcomes, issues encountered, remediation steps, and follow-up actions.</li><li>Help maintain reliable, repeatable, and auditable production release practices.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Universal Duties and Professional Expectations</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Demonstrate respectful conduct toward customers, vendors, and fellow workforce members.</li><li>Maintain strong oral and written communication, especially when documenting production issues, deployment status, and support-ticket updates.</li><li>Stay current on tools, systems, practices, and knowledge required for the role.</li><li>Complete assigned work and company compliance requests in a timely and efficient manner.</li><li>Bring any breach or potential breach of sensitive customer data to management&rsquo;s immediate attention.</li><li>Follow company policies, security expectations, change-management requirements, and data-protection procedures.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Required Education</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Systems, or a related technical field preferred.</li><li>An equivalent combination of education and directly relevant professional experience may be considered.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Required Experience and Qualifications</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>2+ years of professional experience in software development, application support engineering, production support, DevOps-adjacent engineering, or a similar technical role.</li><li>Hands-on experience writing, modifying, testing, and supporting software code, scripts, queries, utilities, or configuration changes in a business or production environment.</li><li>Working knowledge of the software development life cycle, including requirements interpretation, development, testing, deployment, validation, and post-release support.</li><li>Experience supporting, troubleshooting, or maintaining business-critical software applications, preferably in a production environment.</li><li>Ability to develop and execute unit tests, smoke tests, workflow validation, and issue-reproduction steps for code components, application changes, configuration updates, or complete workflows.</li><li>Programming or scripting knowledge sufficient to implement fixes, utilities, automation, reporting support, or operational improvements.</li><li>Strong analytical and troubleshooting skills, including the ability to investigate issues across applications, data, integrations, logs, and operational processes.</li><li>Comfort working with production systems, deployment procedures, change control, release validation, and timely escalation of production risk.</li><li>Ability to communicate clearly with technical and non-technical stakeholders, including ticket updates, deployment status, issue summaries, and recommended next steps.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Preferred Experience and Qualifications</strong></p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>Experience with EDI, healthcare claims, claims management systems, clearinghouse workflows, or transaction processing environments.</li><li>Experience with SQL, databases, logs, queues, APIs, batch jobs, file transfers, or integration monitoring.</li><li>Experience with production deployment tools, version control, CI/CD pipelines, release management, or operational runbooks.</li><li>Experience in application support, production support, DevOps-adjacent, release engineering, or systems operations roles.</li><li>Familiarity with HIPAA, data privacy, sensitive customer data handling, or regulated production environments.</li></ul><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><strong>Ideal Candidate Profile</strong></p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>The ideal candidate is someone who enjoys solving practical technical problems in a production environment. This person should be comfortable working through support tickets, investigating system behavior, communicating clearly with business and technical teams, and helping ensure that production releases are deployed safely and successfully.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>This role is well suited for someone who has software development experience but also enjoys operational ownership, troubleshooting, and keeping business-critical systems running reliably.</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>Pay: From $70,000.00 per year</p><p style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'>Benefits:</p><ul style='font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; caret-color: rgb(89, 89, 89); color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul></div></div>\n",
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