Home › Companies › A3694509 7755 41bc A312 F2e661e02d0f 19000101 000001 › Customer Service Representative
Customer Service Representative
A3694509 7755 41bc A312 F2e661e02d0f 19000101 000001 · McHenry, IL, US, McHenry, IL · On Site · Active · $20 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | A3694509 7755 41bc A312 F2e661e02d0f 19000101 000001 |
| Title | Customer Service Representative |
| Normalized title | - |
| Department / team | - |
| Location | McHenry, IL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $20 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2025-12-03 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from A3694509 7755 41bc A312 F2e661e02d0f 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in McHenry. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | A3694509 7755 41bc A312 F2e661e02d0f 19000101 000001 |
| Source | 421285bb-67c8-406d-b423-eabaca8e2661 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Position: Customer Service Representative
Reports to: Office Manager
Two shifts available: 8am-4:30pm & 8:30am-5pm, both Monday thru Friday with weekend rotation
Pay Scale: $20/hour
Customer Service Representative Position Summary:
This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Customer Service Representative Job Duties and Responsibilities:
Answer inbound phone calls to schedule jobs and handle customer service inquiries Initiate outbound phone calls for scheduling of service calls Handle various customer inquiries and requests efficiently and accurately Dispatch the correct technician (based on qualifications, geography, customer preference) to each job Utilize Service Titan software to effectively plan and dispatch jobs Proactively communicate with customers regarding estimated arrival times, technician details, etc. Communicate with technicians regarding availability, expected completion time, etc. Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company High interaction with service technicians and various customers from residential to commercial Additional duties as assigned
Customer Service Representative Qualifications:
High school diploma or equivalent (GED) Minimum of 3 years relevant work experience in customer service environment Previous dispatch experience a plus Strong verbal and written communication skills Plumbing, Electric & HVAC experience a plus Attention to detail Ability to manage priorities and workflow Ability to deal effectively with a diversity of individuals at all organizational levels Versatility, flexibility and a willingness to work within constantly changing priorities Proficient in Microsoft Office Ability to commute to the McHenry, IL office on a daily basis Ability and willingness to work weekends
Customer Service Representative Benefits:
Medical, Dental & Vision Insurance Supplemental AFLAC Insurance Options 401(k) Plan with Company Match Paid Time Off (PTO) Paid Holidays Tuition Reimbursement On-site training facility for continuous employee development Company-provided Life Insurance Employee discounts on company-provided services
Full job record
| Job ID | 78490eeb631dc7dfaaae95c5c49e5e8514c3acc5 |
| Org ID | b87cc68b-816b-44a2-bb25-584dacbb071f |
| Source ID | 421285bb-67c8-406d-b423-eabaca8e2661 |
| Board ID | 421285bb-67c8-406d-b423-eabaca8e2661 |
| Provider | adp_workforcenow |
| Provider Job Key | 553390 |
| Title | Customer Service Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | McHenry, IL, US, McHenry, IL |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IL |
| City | McHenry |
| Salary Raw | Up to 20 (USD) Hourly |
| Salary Min | 0 |
| Salary Max | 20 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a3694509-7755-41bc-a312-f2e661e02d0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=553390&jwId=9201389290188_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a3694509-7755-41bc-a312-f2e661e02d0f&ccId=19000101_000001&lang=en_US&type=JS&jobId=553390&jwId=9201389290188_1 |
| First Seen At | 2026-05-31 18:28:04Z |
| Last Seen At | 2026-06-06 12:31:02Z |
| Last Checked At | 2026-06-06 12:31:02Z |
| Last Changed At | 2026-06-06 12:31:02Z |
| Inactive At | — |
| Source Posted At | 2025-12-03 15:46:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a3694509-7755-41bc-a312-f2e661e02d0f|19000101_000001/date=2026-06-06/2026-06-06T12-31-01-814Z-45224a211b06333204f705c0605a5afe0b12dc8ca0f8b48117e92908b937b20c.json |
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