Outreach Case Manager-Sonoma Valley (85348)

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  "detail": {
    "city": "Petaluma",
    "jobId": 675843,
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    "legalId": 43,
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    "jobShift": "Day",
    "jobTitle": "Outreach Case Manager-Sonoma Valley (85348)",
    "location": "Petaluma Office - Petaluma, CA 94954",
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    "clientCode": "0NI38",
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    "description": "<p><img alt=\"HomeFirstLogoMain_DarkBlue.png\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">POSITION:</span></strong><span style=\"color:#0e101a\"> Outreach Case Manager</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">LOCATION:</span></strong><span style=\"color:#0e101a\"> Sonoma Valley, with limited office work in Petaluma </span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">HOURS:</span></strong><span style=\"color:#0e101a\">&nbsp;30 hours per week within standard weekday hours (with occasional shifts for client need), schedule will be set long term but can be flexible based on staff needs</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">SUPERVISOR</span></strong><span style=\"color:#0e101a\">: Program Manager</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">STATUS</span></strong><span style=\"color:#0e101a\">: Full-time, Non-exempt</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">COMPENSATION: </span></strong><span style=\"color:#0e101a\">$27.26 per hour</span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong>ABOUT HOMEFIRST</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\">Established in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong>OUR VALUES</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em>Kindness</em></strong><em>: We act with empathy toward others.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em>Passion</em></strong><em>: We ignite change to fulfill our mission.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em>Excellence</em></strong><em>: We deliver exceptional service to our communities.</em></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">PROGRAM OVERVIEW</span></strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">The Sonoma Valley Street Outreach Team&#39;s purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing. Outreach Case Managers carry dedicated caseloads of 18 guided by the Sonoma Valley By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition, program staff spend limited time each week conducting &ldquo;general&rdquo; outreach at consistent locations and on an ad hoc basis responding to calls.&nbsp; The Sonoma Valley Outreach Team consists of two agencies, HomeFirst and SAVS, who will partner to provide two part time street outreach case management staff and comprehensive program management. </span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">The Outreach Case Manager is accountable to contract caseload utilization and permanent housing outcomes, documentation and policy compliance, and maintaining effective partnerships in the community.</span></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Note: This is a Full-time position totaling 30 hours per week. </span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">REPORTING RELATIONSHIP</span></strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">This role reports to the Program Manager. </span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><span style=\"color:#0e101a\">PRIMARY RESPONSIBILITIES</span></strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em><span style=\"color:#0e101a\">Direct Services (70%)</span></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Provide street and encampment-based case management to unhoused participants throughout the Sonoma Valley region. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Effectively guides case load participants through the system of care to permanent housing outcomes. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Provide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etcetera.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Utilizes best practices in homeless services including: Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Facilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards permanent housing. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Proactively advocates for participants and collaborates with community partners regarding supportive services.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Conducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Sonoma Valley By-Name-List. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Works with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Meets regularly with program participants at a frequency determined by the participants&rsquo; needs.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Provide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Limited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Assist with other duties as assigned.</span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em><span style=\"color:#0e101a\">Documentation (20%)</span></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Documents, via progress notes in HMIS, all case management activity within five business days.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Maintains physical case file paperwork and documentation.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Participates in ongoing analysis of and program alignment with industry best practices.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Proactively and consistently improves the quality and effectiveness of program services.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Conducts ongoing re-assessments of the client&#39;s needs and status and documents assessment in the Homeless Management Information System database.</span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em><span style=\"color:#0e101a\">General (10%)</span></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Attends all meetings and training relevant to this position.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Assist with office-related tasks as needed.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Works collaboratively with Program Coordinator and utilizes supervision appropriately, maintaining open lines of communication and providing updates on participants&rsquo; progress towards goals.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Attends the Sonoma Valley By-Name-List meeting and reports out on progress with participants as needed. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Properly reports any suspected cases of abuse.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Maintains professional relations and conduct.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Knows and implements agency, program, and applicable county standards and policies and procedures.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Other duties as assigned.</span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\">&nbsp;<strong><span style=\"color:#222222\">QUALITIES:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#222222\">The Outreach Case Manager prefers<em> </em>fieldwork over office-based work, and is <em>self-driven and flexible </em>in a day-to-day that rarely follows expectations. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#222222\">The Outreach Case Manager has a &ldquo;<em>whatever it takes</em>&rdquo; approach to moving people into housing, meeting barriers with <em>creativity</em> and meeting clients where they are. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#222222\">The Outreach Case Manager is highly collaborative and enjoys a&nbsp;<em>team-oriented</em>&nbsp;environment. They actively drive progress towards shared goals for their participants among varying service providers. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#222222\">This position will manage a caseload of 18 highly vulnerable individuals with different goals and housing plans; the Outreach Case Manager must be <em>organized and accountable </em>to multiple priorities. </span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#222222\">HomeFirst is a diverse company in a diverse field, and the Outreach Case Manager desires to work with people from a variety of social and economic backgrounds.</span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em><span style=\"color:#222222\">Skills and Abilities</span></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Understanding of and sensitivity to the needs of the unhoused population.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Ability to develop relationships with community partners and outside agencies.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Ability to develop and maintain priorities and meet established deadlines.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Ability to present oneself and the agency professionally to internal and external audiences.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Ability to walk long distances on rough terrain (such as trails, creek sides, and high-traffic areas.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.).</span></span></span></li>\n</ul>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong><em><span style=\"color:#222222\">General</span></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Other duties as assigned.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Strong written and oral communication skills.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Proficient in Microsoft Word, Outlook and basic elements of Excel.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"color:#0e101a\">Valid CA driver&rsquo;s license and insurance, and reliable vehicle to use on the job (mileage provided). </span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong>BENEFITS</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers&rsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><strong>ORGANIZATIONAL EQUITY STATEMENT</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Trebuchet MS,Helvetica,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></span></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"font-family:'Aptos Display',sans-serif\"><span style=\"color:#222222\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.</span></span></span></span></p>\n\n<p>&nbsp;</p>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Outreach Case Manager-Sonoma Valley (85348)\",\"identifier\":\"J0NI38675843\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/D5CCEE08944274A96388058FB68F1A82/jobs/675843\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":27.26,\"maxValue\":27.26,\"unitText\":\"\"}},\"datePosted\":\"2026-05-11\",\"description\":\"Job DetailsJob Location: Petaluma Office - Petaluma, CA 94954Position Type: Full TimeEducation Level: High SchoolSalary Range: $27.26 - $27.26 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social Services\\n\\nPOSITION: Outreach Case Manager\\n\\nLOCATION: Sonoma Valley, with limited office work in Petaluma \\n\\nHOURS:&nbsp;30 hours per week within standard weekday hours (with occasional shifts for client need), schedule will be set long term but can be flexible based on staff needs\\n\\nSUPERVISOR: Program Manager\\n\\nSTATUS: Full-time, Non-exempt\\n\\nCOMPENSATION: $27.26 per hour\\n\\n&nbsp;\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n&nbsp;\\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n&nbsp;\\n\\nPROGRAM OVERVIEW\\n\\nThe Sonoma Valley Street Outreach Team&#39;s purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing. Outreach Case Managers carry dedicated caseloads of 18 guided by the Sonoma Valley By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition, program staff spend limited time each week conducting &ldquo;general&rdquo; outreach at consistent locations and on an ad hoc basis responding to calls.&nbsp; The Sonoma Valley Outreach Team consists of two agencies, HomeFirst and SAVS, who will partner to provide two part time street outreach case management staff and comprehensive program management. \\n\\nThe Outreach Case Manager is accountable to contract caseload utilization and permanent housing outcomes, documentation and policy compliance, and maintaining effective partnerships in the community.\\n\\nNote: This is a Full-time position totaling 30 hours per week. \\n\\n&nbsp;\\n\\nREPORTING RELATIONSHIP\\n\\nThis role reports to the Program Manager. \\n\\n&nbsp;\\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Services (70%)\\n\\n\\n\\tProvide street and encampment-based case management to unhoused participants throughout the Sonoma Valley region. \\n\\tEffectively guides case load participants through the system of care to permanent housing outcomes. \\n\\tProvide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etcetera.\\n\\tUtilizes best practices in homeless services including: Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning. \\n\\tFacilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards permanent housing. \\n\\tProactively advocates for participants and collaborates with community partners regarding supportive services.\\n\\tConducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Sonoma Valley By-Name-List. \\n\\tWorks with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.\\n\\tMeets regularly with program participants at a frequency determined by the participants&rsquo; needs.\\n\\tProvide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.\\n\\tLimited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.\\n\\tAssist with other duties as assigned.\\n\\n\\n&nbsp;\\n\\nDocumentation (20%)\\n\\n\\n\\tDocuments, via progress notes in HMIS, all case management activity within five business days.\\n\\tMaintains physical case file paperwork and documentation.\\n\\tParticipates in ongoing analysis of and program alignment with industry best practices.\\n\\tProactively and consistently improves the quality and effectiveness of program services.\\n\\tConducts ongoing re-assessments of the client&#39;s needs and status and documents assessment in the Homeless Management Information System database.\\n\\n\\n&nbsp;\\n\\nGeneral (10%)\\n\\n\\n\\tAttends all meetings and training relevant to this position.\\n\\tAssist with office-related tasks as needed.\\n\\tWorks collaboratively with Program Coordinator and utilizes supervision appropriately, maintaining open lines of communication and providing updates on participants&rsquo; progress towards goals.\\n\\tAttends the Sonoma Valley By-Name-List meeting and reports out on progress with participants as needed. \\n\\tProperly reports any suspected cases of abuse.\\n\\tMaintains professional relations and conduct.\\n\\tKnows and implements agency, program, and applicable county standards and policies and procedures.\\n\\tOther duties as assigned.\\n\\n\\n&nbsp;QUALITIES:\\n\\n\\n\\tThe Outreach Case Manager prefers fieldwork over office-based work, and is self-driven and flexible in a day-to-day that rarely follows expectations. \\n\\tThe Outreach Case Manager has a &ldquo;whatever it takes&rdquo; approach to moving people into housing, meeting barriers with creativity and meeting clients where they are. \\n\\tThe Outreach Case Manager is highly collaborative and enjoys a&nbsp;team-oriented&nbsp;environment. They actively drive progress towards shared goals for their participants among varying service providers. \\n\\tThis position will manage a caseload of 18 highly vulnerable individuals with different goals and housing plans; the Outreach Case Manager must be organized and accountable to multiple priorities. \\n\\tHomeFirst is a diverse company in a diverse field, and the Outreach Case Manager desires to work with people from a variety of social and economic backgrounds.\\n\\n\\n&nbsp;\\n\\nSkills and Abilities\\n\\n\\n\\tUnderstanding of and sensitivity to the needs of the unhoused population.\\n\\tAbility to develop relationships with community partners and outside agencies.\\n\\tAbility to develop and maintain priorities and meet established deadlines.\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to walk long distances on rough terrain (such as trails, creek sides, and high-traffic areas.\\n\\tAbility to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.).\\n\\n\\nGeneral\\n\\n\\n\\tOther duties as assigned.\\n\\tStrong written and oral communication skills.\\n\\tProficient in Microsoft Word, Outlook and basic elements of Excel.\\n\\tValid CA driver&rsquo;s license and insurance, and reliable vehicle to use on the job (mileage provided). \\n\\n\\n&nbsp;\\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers&rsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n&nbsp;\\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.\\n\\nHomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.\\n\\n&nbsp;\\nQualificationsQUALIFICATIONS (YOU HAVE)\\n\\n&nbsp;Knowledge and Experience\\n\\n\\n\\tPeople with lived experience encouraged to apply.\\n\\t1 year experience in human services.\\n\\tBachelor of Arts in Social Work (BASW) degree or related human services field preferred,&nbsp;not&nbsp;required.\\n\\tBilingual in Spanish and bicultural preferred, not required\\n\\n\\n&nbsp;\\n\",\"responsibilities\":\"\\n\\nPOSITION: Outreach Case Manager\\n\\nLOCATION: Sonoma Valley, with limited office work in Petaluma \\n\\nHOURS:&nbsp;30 hours per week within standard weekday hours (with occasional shifts for client need), schedule will be set long term but can be flexible based on staff needs\\n\\nSUPERVISOR: Program Manager\\n\\nSTATUS: Full-time, Non-exempt\\n\\nCOMPENSATION: $27.26 per hour\\n\\n&nbsp;\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n&nbsp;\\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n&nbsp;\\n\\nPROGRAM OVERVIEW\\n\\nThe Sonoma Valley Street Outreach Team&#39;s purpose is to connect street and encampment homeless individuals to permanent housing and address immediate safety concerns such as connection to emergency shelter. These caseloads include targeted subpopulations of people experiencing chronic homelessness, people benefitting from housing problem solving techniques, and people who need support with the final stages of pre and post-housing. Outreach Case Managers carry dedicated caseloads of 18 guided by the Sonoma Valley By-Name-List and the county-wide Coordinated Entry System (CES) By-Name-List and processes. In addition, program staff spend limited time each week conducting &ldquo;general&rdquo; outreach at consistent locations and on an ad hoc basis responding to calls.&nbsp; The Sonoma Valley Outreach Team consists of two agencies, HomeFirst and SAVS, who will partner to provide two part time street outreach case management staff and comprehensive program management. \\n\\nThe Outreach Case Manager is accountable to contract caseload utilization and permanent housing outcomes, documentation and policy compliance, and maintaining effective partnerships in the community.\\n\\nNote: This is a Full-time position totaling 30 hours per week. \\n\\n&nbsp;\\n\\nREPORTING RELATIONSHIP\\n\\nThis role reports to the Program Manager. \\n\\n&nbsp;\\n\\nPRIMARY RESPONSIBILITIES\\n\\nDirect Services (70%)\\n\\n\\n\\tProvide street and encampment-based case management to unhoused participants throughout the Sonoma Valley region. \\n\\tEffectively guides case load participants through the system of care to permanent housing outcomes. \\n\\tProvide linkage and coordinate services to community resources, including health care and shelter, vital documents and benefits applications, family reunification, Housing Problem Solving, etcetera.\\n\\tUtilizes best practices in homeless services including: Harm Reduction, Trauma-Informed Care, Motivational Interviewing, Crisis Prevention and Intervention, and Safety Planning. \\n\\tFacilitates provision of financial assistance and basic needs items as appropriate to ensure safety, relationship-building, and movement towards permanent housing. \\n\\tProactively advocates for participants and collaborates with community partners regarding supportive services.\\n\\tConducts client intake, including full Coordinated Entry Assessment, as requested by participants and guided by Sonoma Valley By-Name-List. \\n\\tWorks with program participants to develop and implement an individual case management plan and provide support to help them achieve their housing and personal goals.\\n\\tMeets regularly with program participants at a frequency determined by the participants&rsquo; needs.\\n\\tProvide transportation of participants to critical appointments, housing move-ins, shelter, and additional destinations.\\n\\tLimited outside of standard hours support expected when it would benefit participants or to complete resolution of emergency response that begins during standard hours.\\n\\tAssist with other duties as assigned.\\n\\n\\n&nbsp;\\n\\nDocumentation (20%)\\n\\n\\n\\tDocuments, via progress notes in HMIS, all case management activity within five business days.\\n\\tMaintains physical case file paperwork and documentation.\\n\\tParticipates in ongoing analysis of and program alignment with industry best practices.\\n\\tProactively and consistently improves the quality and effectiveness of program services.\\n\\tConducts ongoing re-assessments of the client&#39;s needs and status and documents assessment in the Homeless Management Information System database.\\n\\n\\n&nbsp;\\n\\nGeneral (10%)\\n\\n\\n\\tAttends all meetings and training relevant to this position.\\n\\tAssist with office-related tasks as needed.\\n\\tWorks collaboratively with Program Coordinator and utilizes supervision appropriately, maintaining open lines of communication and providing updates on participants&rsquo; progress towards goals.\\n\\tAttends the Sonoma Valley By-Name-List meeting and reports out on progress with participants as needed. \\n\\tProperly reports any suspected cases of abuse.\\n\\tMaintains professional relations and conduct.\\n\\tKnows and implements agency, program, and applicable county standards and policies and procedures.\\n\\tOther duties as assigned.\\n\\n\\n&nbsp;QUALITIES:\\n\\n\\n\\tThe Outreach Case Manager prefers fieldwork over office-based work, and is self-driven and flexible in a day-to-day that rarely follows expectations. \\n\\tThe Outreach Case Manager has a &ldquo;whatever it takes&rdquo; approach to moving people into housing, meeting barriers with creativity and meeting clients where they are. \\n\\tThe Outreach Case Manager is highly collaborative and enjoys a&nbsp;team-oriented&nbsp;environment. They actively drive progress towards shared goals for their participants among varying service providers. \\n\\tThis position will manage a caseload of 18 highly vulnerable individuals with different goals and housing plans; the Outreach Case Manager must be organized and accountable to multiple priorities. \\n\\tHomeFirst is a diverse company in a diverse field, and the Outreach Case Manager desires to work with people from a variety of social and economic backgrounds.\\n\\n\\n&nbsp;\\n\\nSkills and Abilities\\n\\n\\n\\tUnderstanding of and sensitivity to the needs of the unhoused population.\\n\\tAbility to develop relationships with community partners and outside agencies.\\n\\tAbility to develop and maintain priorities and meet established deadlines.\\n\\tAbility to present oneself and the agency professionally to internal and external audiences.\\n\\tAbility to walk long distances on rough terrain (such as trails, creek sides, and high-traffic areas.\\n\\tAbility to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.).\\n\\n\\nGeneral\\n\\n\\n\\tOther duties as assigned.\\n\\tStrong written and oral communication skills.\\n\\tProficient in Microsoft Word, Outlook and basic elements of Excel.\\n\\tValid CA driver&rsquo;s license and insurance, and reliable vehicle to use on the job (mileage provided). \\n\\n\\n&nbsp;\\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. 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