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IT Support Technician - (REMOTE)
eXp World Holdings Inc. · Remote (United States), United States · Remote · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | eXp World Holdings Inc. |
| Title | IT Support Technician - (REMOTE) |
| Normalized title | - |
| Department / team | Staff IT Support |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-26 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from eXp World Holdings Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Staff IT Support. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | eXp World Holdings Inc. |
| Source | 23755a25-788d-4d5b-9462-4bea821f529b |
| ATS provider | Rippling ATS |
Description
company
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.
Please Note: Working hours for this role will be 9:00 AM – 6:00 PM PDT or 12:00 PM – 9:00 PM EDT.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
role
What you will do:
The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.
Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician.
How you will make an impact:
Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company Order/deploy hardware for new and existing employees, as well as receive hardware returns. Process any adds, removes, or changes to staff accounts on the various company systems Work with vendors for hardware repairs Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software Respond to help desk requests in a prompt and professional manner Record events and problems and their resolution in ticket logs Write technical documentation and knowledge base articles Escalate or direct help desk requests to the appropriate teams, departments, and management. Provide accurate information on IT products, systems, or services Pass on any feedback or suggestions by staff to management or the appropriate internal team Identify and suggest possible improvements on procedures Perform designated job tasks efficiently and within the provided time frame. Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels. Attend virtual meetings, provide updates on progress, and actively participate in discussions. Adhere to company policies and guidelines, including data security and confidentiality. Complete assigned projects, assignments, or tasks with attention to detail and quality. Manage and prioritize workload effectively to meet deadlines and deliver results. Continuously update job knowledge by participating in training opportunities or self-directed learning. Collaborate with colleagues on shared documents or projects using remote collaboration tools. Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges. Ensure availability and responsiveness during agreed-upon working hour Other duties as assigne d Key success metrics will be:
Customer Satisfaction Rating Issue resolution time Issue response and wait time How you will grab our attention:
Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience. Expertise in Microsoft Windows environment, including hardware troubleshooting Working knowledge of help desk, remote monitoring and management, and antivirus software Hands on experience of installing IT hardware and software for Windows and Apple products Experience with cloud-based services (Workplace, Google G Suite, etc) Strong interpersonal skills Strong organizational and process management skills Able to articulate complex concepts in a meaningful and understandable way High degree of creativity and problem-solving ability Able to multitask and manage priorities Able to define and achieve objectives Able to quickly learn and absorb new systems, applications, processes, and procedures. Agile/Flexible attitude Strong attention to detail required Excellent customer service abilities: written and verbal communication must be superb Excellent critical thinking and problem solving skills Team player - able to complete individual tasks as well as work on a team to accomplish a goal Experience in the real estate industry strongly preferred Excellent communication skills both written and verbal Experience in coordinating events and group activities Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking Proficient knowledge of G Suite required; Microsoft Office experience is a bonus Remote Work experience required Dedicated home-office/work space Aptitude for using online platforms and softwares to work remotely Preferred Experience:
Okta Identity Management Endpoint management tools (Jamf, Intune ) Scripting Tools and AI Automation Working in a remote environment Mac and related products Zoho Desk Image creation and management
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp provides:
Fully remote environment Paid Time Off 401k with 4% match (immediate vesting) Robust Medical, Dental, & Vision benefits Company provided equipment Monthly Technology Stipend FSA & HSA with employer contributions Health & Wellness incentives 100% Paid Parental Leave And more…
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Full job record
| Job ID | 78044f3f0bb4acf9de4a1352afc46b0c2724a2ee |
| Org ID | f8c5b637-fabe-40a1-8de2-84f476cefed6 |
| Source ID | 23755a25-788d-4d5b-9462-4bea821f529b |
| Board ID | 23755a25-788d-4d5b-9462-4bea821f529b |
| Provider | rippling |
| Provider Job Key | f1eec35a-0697-4d9a-92a1-ee6c52d44b46 |
| Title | IT Support Technician - (REMOTE) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Staff IT Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/exp-jobs/jobs/f1eec35a-0697-4d9a-92a1-ee6c52d44b46 |
| Apply URL | https://ats.rippling.com/exp-jobs/jobs/f1eec35a-0697-4d9a-92a1-ee6c52d44b46 |
| First Seen At | 2026-05-29 07:09:51Z |
| Last Seen At | 2026-06-06 19:39:17Z |
| Last Checked At | 2026-06-06 19:39:17Z |
| Last Changed At | 2026-06-06 19:39:17Z |
| Inactive At | — |
| Source Posted At | 2026-05-26 22:19:12Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=exp-jobs/date=2026-06-06/2026-06-06T19-39-15-620Z-4156c03e262752576c0d24649b8e573eea8f6b3317bf51b2dfa8605d0674009e.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:14pt;white-space:pre-wrap;\">What you will do:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by exp Realty staff. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. 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0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Order/deploy hardware for new and existing employees, as well as receive hardware returns.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Process any adds, removes, or changes to staff accounts on the various company systems </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work with vendors for hardware repairs </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Respond to help desk requests in a prompt and professional manner </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Record events and problems and their resolution in ticket logs </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Write technical documentation and knowledge base articles </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Escalate or direct help desk requests to the appropriate teams, departments, and management.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide accurate information on IT products, systems, or services </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Pass on any feedback or suggestions by staff to management or the appropriate internal team</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Identify and suggest possible improvements on procedures</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Perform designated job tasks efficiently and within the provided time frame.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Attend virtual meetings, provide updates on progress, and actively participate in discussions.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Adhere to company policies and guidelines, including data security and confidentiality.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Complete assigned projects, assignments, or tasks with attention to detail and quality.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Manage and prioritize workload effectively to meet deadlines and deliver results.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Continuously update job knowledge by participating in training opportunities or self-directed learning.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Collaborate with colleagues on shared documents or projects using remote collaboration tools.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure availability and responsiveness during agreed-upon working hour</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Other duties as assigne</span><span style=\"color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;\">d</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Key success metrics will be: </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Customer Satisfaction Rating </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Issue resolution time </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Issue response and wait time</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">How you will grab our attention:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience. </span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span 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style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">And more…</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">EEO Statement:</em></i></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><i><em style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.</em></i></p>",
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"hasAIEvaluationsEnabled": false,
"eeocQuestionnaireEnabled": false,
"applicationConfirmationTemplate": "690a716f7702ef303433e3c7",
"eeocQuestionnaireEnabledForJobPost": false
},
"detail_meta": {
"url": "https://ats.rippling.com/api/v2/board/exp-jobs/jobs/f1eec35a-0697-4d9a-92a1-ee6c52d44b46",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 34072
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/78044f3f0bb4acf9de4a1352afc46b0c2724a2ee?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/f8c5b637-fabe-40a1-8de2-84f476cefed6JSONGET https://api.bluedoor.sh/job-postings/v1/sources/23755a25-788d-4d5b-9462-4bea821f529bJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/78044f3f0bb4acf9de4a1352afc46b0c2724a2ee/eventsJSON